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Is there an 365 Retail Markets - System outage?

365 Retail Markets - System status: Systems Active

Last checked: 4 minutes ago

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365 Retail Markets - System outages and incidents

Outage and incident data over the last 30 days for 365 Retail Markets - System.

There have been 0 outages or incidents for 365 Retail Markets - System in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for 365 Retail Markets - System

Outlogger tracks the status of these components for Xero:

AV Live Active
Payment Gateway Active
AMS Active
Inventory Portal Active
Kiosk Sync Active
LightSpeed Integration Active
My Market Card Active
Signup Portal Active
VDI Integrations Active
Business Trax Active
Credit Card Gateway Active
Lightspeed Active
Mobile App Active
VDI Active
Back Office Active
Resident Portal Active
Self Service Active
Touchscreen Active
Credit Card Gateway Active
Global Market Accounts Active
LightSpeed Integration Active
SmartHQ Active
VDI Integrations Active
Azure Central Canada DC Active
Azure Central DC Active
Azure East DC Active
Azure Europe DC Active
Licensing Portal Active
Licensing Service Active
Vision CMS Active
Koin App Active
Link Active
Stock App Active
VMS Active
Breeze Active
Global Market Account Active
Global Market Account Active
Ops Tool Active
ADM Active
Credit Card Gateway Active
Global Market Accounts Active
LightSpeed Integration Active
Mobile App Active
MyMarketAccount.net Active
Network Connectivity Active
Order Ahead Active
VDI Integrations Active
Component Status
Active
AV Live Active
Payment Gateway Active
Active
AMS Active
Inventory Portal Active
Kiosk Sync Active
LightSpeed Integration Active
My Market Card Active
Signup Portal Active
VDI Integrations Active
Active
Business Trax Active
Credit Card Gateway Active
Lightspeed Active
Mobile App Active
VDI Active
Active
Back Office Active
Resident Portal Active
Self Service Active
Touchscreen Active
Active
Credit Card Gateway Active
Global Market Accounts Active
LightSpeed Integration Active
SmartHQ Active
VDI Integrations Active
Active
Azure Central Canada DC Active
Azure Central DC Active
Azure East DC Active
Azure Europe DC Active
Licensing Portal Active
Licensing Service Active
Vision CMS Active
Active
Koin App Active
Link Active
Stock App Active
VMS Active
Active
Breeze Active
Global Market Account Active
Global Market Account Active
Ops Tool Active
Active
ADM Active
Credit Card Gateway Active
Global Market Accounts Active
LightSpeed Integration Active
Mobile App Active
MyMarketAccount.net Active
Network Connectivity Active
Order Ahead Active
VDI Integrations Active

Latest 365 Retail Markets - System outages and incidents.

View the latest incidents for 365 Retail Markets - System and check for official updates:

Updates:

  • Time: Sept. 26, 2022, 4:13 p.m.
    Status: Resolved
    Update: Dear Valued Customer, Over the last several weeks we have closely monitored for delayed fundings and have not seen the issue reoccur. We are confident that the infrastructure improvements and transaction processing efficiencies we implemented have addressed the issue at scale. Our monitoring will continue indefinitely, and we will posted updates here if required. Thank you for your patience and continued understanding. 365 Retail Markets
  • Time: Sept. 20, 2022, 6:25 p.m.
    Status: Monitoring
    Update: Dear Valued Customer, Currently there are no system wide delayed funding issues. We will continue to closely monitor and post updates here if required. Thank you. 365 Retail Markets
  • Time: Sept. 15, 2022, 12:01 p.m.
    Status: Monitoring
    Update: Dear Valued Customer, Currently there are no system wide delayed funding issues. We will continue to closely monitor and post updates here if required. Thank you. 365 Retail Markets
  • Time: Sept. 6, 2022, 10:25 p.m.
    Status: Monitoring
    Update: Dear Valued Customer, We have continued working to address sporadic funding delays. We are now running automated scripts every 15 minutes (versus 30 minutes) to catch the very small percentage persisting. We are also implementing a benign server side change this evening to further improve transaction processing. Our teams will continue to closely monitor the systems and post updates here as we have more information to share. Thank you. 365 Retail Markets
  • Time: Sept. 2, 2022, 6:33 p.m.
    Status: Monitoring
    Update: Dear Valued Customer, We are seeing sporadic instances of funding delays in certain locations and in order to minimize the impact for the consumers, we have automated scripts running every 30 minutes to catch delayed transactions and sync them up immediately. While a vast majority (99.99%) of the transactions are going through the normal process with no delays, these scripts are designed to catch the very small percentage that are slipping through and sync them up automatically. While AWS infrastructure continues to handle peak loads without any additional issues since implementing changes on 8/17, we never stopped investigating other avenues for efficiencies. Our teams are actively testing these efficiencies now to stop every last delayed transaction and will provide updates here when they have been released to our production environments. Thank you for your continued patience and understanding. 365 Retail Markets

Updates:

  • Time: Aug. 26, 2022, 8:06 p.m.
    Status: Resolved
    Update: Dear Valued Customer, We have closely monitored our environments since implementing changes on 8/17 as suggested by AWS and no new issues have occurred. Our teams will continue to closely monitor indefinitely through enhanced logging and alerting. We apologize again for this inconvenience and truly appreciate your partnership and patience. Thank you. 365 Retail Markets
  • Time: Aug. 23, 2022, 11:13 p.m.
    Status: Monitoring
    Update: Dear Valued Customer, Currently there are no system wide delayed funding issues. We will continue to closely monitor and post updates here as required. Thank you, 365 Retail Markets
  • Time: Aug. 19, 2022, 7:03 p.m.
    Status: Monitoring
    Update: Dear Valued Customer, We have continued to closely monitor our environments today and no new issues have occurred. We will monitor the situation throughout the weekend to ensure all transactions process as expected without delay. Thank you for your patience and understanding. 365 Retail Markets
  • Time: Aug. 18, 2022, 7:16 p.m.
    Status: Monitoring
    Update: Dear Valued Customer, We have closely monitored our environments today during peak periods (historically 1 – 3pm EDT) and no new issues have occurred. We will continue to closely monitor the situation to ensure the measures we put in place last night continue to perform as expected. Thank you, 365 Retail Markets
  • Time: Aug. 18, 2022, 12:15 p.m.
    Status: Monitoring
    Update: Thank you for your patience and understanding while we have been working to resolve the intermittent delayed funding transactions issue. Wednesday night we implemented additional changes as suggested by AWS to improve fluctuating load management. We will continue to work with Amazon and closely monitor during peak periods which are generally between 1 – 3pm EDT. If we see the issue resurface, we will update the status here accordingly. Thank you, 365 Retail Markets
  • Time: Aug. 17, 2022, 9:51 p.m.
    Status: Investigating
    Update: Dear Valued Customer, As you know, last week we implemented several changes based on recommendations from Amazon Web Services (AWS) to address the delayed funding issues. Unfortunately, after a few days of normal processing without delays, this issue resurfaced earlier today and we are working actively with Amazon Web Services (AWS) support to identify the root cause and address it. Please be reassured that we have all-hands-on-deck to find and fix the root of the issue as soon as possible so that it doesn’t resurface again. As soon as we fix the issue, we will provide a detailed root cause along with the remedial measures we are putting in place to address it. We apologize again for this inconvenience and truly appreciate your partnership and patience. Important Note: No funding data has been lost during the updating delay. Thank you, 365 Retail Markets

Updates:

  • Time: Aug. 17, 2022, 9:42 p.m.
    Status: Resolved
    Update: Dear Valued Customer, As you know, last week we implemented several changes based on recommendations from Amazon Web Services (AWS) to address the delayed funding issues. Unfortunately, after a few days of normal processing without delays, this issue resurfaced earlier today and we are working actively with Amazon Web Services (AWS) support to identify the root cause and address it. Please be reassured that we have all-hands-on-deck to find and fix the root of the issue as soon as possible so that it doesn’t resurface again. As soon as we fix the issue, we will provide a detailed root cause along with the remedial measures we are putting in place to address it. We apologize again for this inconvenience and truly appreciate your partnership and patience. Important Note: No funding data has been lost during the updating delay. Thank you, 365 Retail Markets

Updates:

  • Time: Aug. 15, 2022, 10:19 p.m.
    Status: Resolved
    Update: Dear Valued Customer, We have been closely monitoring our environments since last week and have seen no new occurrences of delayed funding transactions. All systems are functioning as expected. We apologize for this inconvenience and truly appreciate your partnership and patience. Thank you, 365 Retail Markets
  • Time: Aug. 11, 2022, 8:31 p.m.
    Status: Monitoring
    Update: Dear Valued Customer, Thank you for your patience and understanding while we have been working to resolve the intermittent delayed funding transactions issue. We have been all-hands-on-deck to not only continue operation in your markets, but also find and fix the root cause of the problem. Wednesday night we escalated the issue to Amazon Web Services (AWS) and we implemented the changes they suggested to improve fluctuating load management. We have closely monitored our environments, today, and no new issues have occurred. Additionally, tonight we are making changes to our batch processing size to handle peak periods more efficiently. We will continue to closely monitor the situation and make additional changes to improve our environment's resiliency as required. Thank you, 365 Retail Markets
  • Time: Aug. 11, 2022, noon
    Status: Investigating
    Update: Dear Valued Customers, Global Market Accounts (GMA) has been experiencing intermittent delays in updating funding transactions, averaging anywhere between 30 and 60 minutes. This slowness is unexpectedly being caused from network throttling by Amazon Web Services (AWS). Our leadership, development and operations teams are actively working with AWS to determine the root cause to eliminate these intermittent delays. Important Note: No funding data has been lost during the updating delay. We will provide further updates as we progress. Thank you, 365 Retail Markets

Updates:

  • Time: May 16, 2022, 9:14 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 16, 2022, 4:27 p.m.
    Status: Monitoring
    Update: Dear Valued Customers, We are currently experiencing a high volume of calls related to offline devices impacted by inclement weather over the weekend. These devices will return to online status once full network functionality is restored. Thank you, 365 Support Team

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Frequently Asked Questions - 365 Retail Markets - System

Is there a 365 Retail Markets - System outage?
The current status of 365 Retail Markets - System is: Systems Active
Where can I find the official status page of 365 Retail Markets - System?
The official status page for 365 Retail Markets - System is here
How can I get notified if 365 Retail Markets - System is down or experiencing an outage?
To get notified of any status changes to 365 Retail Markets - System, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of 365 Retail Markets - System every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does 365 Retail Markets - System do?
365 Retail Markets offers unattended retail technology solutions to enhance foodservice business operations.

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