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Is there an 365 Retail Markets - System outage?

365 Retail Markets - System status: Systems Active

Last checked: 55 seconds ago

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365 Retail Markets - System outages and incidents

Outage and incident data over the last 30 days for 365 Retail Markets - System.

There have been 0 outages or incidents for 365 Retail Markets - System in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for 365 Retail Markets - System

Outlogger tracks the status of these components for Xero:

AV Live Active
Payment Gateway Active
AMS Active
Inventory Portal Active
Kiosk Sync Active
LightSpeed Integration Active
My Market Card Active
Signup Portal Active
VDI Integrations Active
Business Trax Active
Credit Card Gateway Active
Lightspeed Active
Mobile App Active
VDI Active
Back Office Active
Resident Portal Active
Self Service Active
Touchscreen Active
Credit Card Gateway Active
Global Market Accounts Active
LightSpeed Integration Active
SmartHQ Active
VDI Integrations Active
Azure Central Canada DC Active
Azure Central DC Active
Azure East DC Active
Azure Europe DC Active
Licensing Portal Active
Licensing Service Active
Vision CMS Active
Koin App Active
Link Active
Stock App Active
VMS Active
Breeze Active
Global Market Account Active
Global Market Account Active
Ops Tool Active
ADM Active
Credit Card Gateway Active
Global Market Accounts Active
LightSpeed Integration Active
Mobile App Active
MyMarketAccount.net Active
Network Connectivity Active
Order Ahead Active
VDI Integrations Active
Component Status
Active
AV Live Active
Payment Gateway Active
Active
AMS Active
Inventory Portal Active
Kiosk Sync Active
LightSpeed Integration Active
My Market Card Active
Signup Portal Active
VDI Integrations Active
Active
Business Trax Active
Credit Card Gateway Active
Lightspeed Active
Mobile App Active
VDI Active
Active
Back Office Active
Resident Portal Active
Self Service Active
Touchscreen Active
Active
Credit Card Gateway Active
Global Market Accounts Active
LightSpeed Integration Active
SmartHQ Active
VDI Integrations Active
Active
Azure Central Canada DC Active
Azure Central DC Active
Azure East DC Active
Azure Europe DC Active
Licensing Portal Active
Licensing Service Active
Vision CMS Active
Active
Koin App Active
Link Active
Stock App Active
VMS Active
Active
Breeze Active
Global Market Account Active
Global Market Account Active
Ops Tool Active
Active
ADM Active
Credit Card Gateway Active
Global Market Accounts Active
LightSpeed Integration Active
Mobile App Active
MyMarketAccount.net Active
Network Connectivity Active
Order Ahead Active
VDI Integrations Active

Latest 365 Retail Markets - System outages and incidents.

View the latest incidents for 365 Retail Markets - System and check for official updates:

Updates:

  • Time: May 6, 2022, 4:38 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 6, 2022, 4:38 p.m.
    Status: Identified
    Update: Dear Valued Customers, At this time all services have been restored. We apologize for any inconvenience this may have caused. If you continue to have further issues, please contact our Support team. Thank you, 365 Support Team
  • Time: May 6, 2022, 4:17 p.m.
    Status: Identified
    Update: Dear Valued Customers, We have identified an issue in which consumers are unable to access their GMA accounts. Please note that we are actively working towards a resolution and will continue to provide further updates as we continue to work through this. Thank you, - 365 Support Team

Updates:

  • Time: May 2, 2022, 7:35 p.m.
    Status: Resolved
    Update: Dear Valued Customers, Heartland has provided the all clear and all services are back to normal operations. If you continue to experience any issues, please contact our Support Team. Thank you, 365 Support Team
  • Time: May 2, 2022, 7:14 p.m.
    Status: Identified
    Update: Dear Valued Customers, We are currently experiencing timeouts with our Heartland payment processing. During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode. We have engaged Heartland directly and have all hands on deck working to fix the issue. We will continue to send out additional updates as we progress with Heartland. Thank you, 365 Support Team

Updates:

  • Time: April 27, 2022, 12:59 p.m.
    Status: Resolved
    Update: Dear Valued Customers, Apriva has successfully resolved the outage and services are operational. If you have any further questions or concerns, please contact our 365 Support Team. Thank you, 365 Support Team
  • Time: April 27, 2022, 12:18 p.m.
    Status: Identified
    Update: Dear Valued Customers, We are currently experiencing a payment timeout issue with Apriva that may put your device into local mode. Ingenico IPP320s cannot work in local mode and are unable to process payments at this time. We are actively engaged with Apriva and they are working to resolve as quickly as possible. We will continue to keep you updated as we progress through this outage. Thank you, 365 Support Team

Updates:

  • Time: April 18, 2022, 1:21 p.m.
    Status: Resolved
    Update: Dear Valued Customers, Heartland has provided the all clear and all services are back to normal operations. If you continue to experience any issues, please contact our Support Team. Thank you, 365 Support Team
  • Time: April 18, 2022, 11:55 a.m.
    Status: Investigating
    Update: Dear Valued Customers, We are currently experiencing timeouts with our Heartland payment processing. During this time kiosks will go into local mode but will recover on their own. Please note that your customers will still be able to make purchases on the kiosk while in local mode. We have engaged Heartland directly and have all hands on deck working to fix the issue. We will continue to send out additional updates as we progress with Heartland. Thank you, 365 Support Team

Updates:

  • Time: April 7, 2022, 6:02 p.m.
    Status: Resolved
    Update: Dear Valued Customers, At this time Apriva has successfully resolved the outage and services are operational. If you have any further questions or concerns, please contact our 365 Support Team. Thank you, 365 Support Team
  • Time: April 7, 2022, 2:40 p.m.
    Status: Identified
    Update: Dear Valued Customers, We are still currently experiencing payment timeout issues with Apriva. Please note that we are actively working with Apriva to get this matter resolved as quickly as possible. Thank you, 365 Support Team
  • Time: April 7, 2022, 12:56 p.m.
    Status: Identified
    Update: Dear Valued Customers, We are currently experiencing a payment timeout issue with Apriva that may put your device into local mode. Ingenico IPP320s cannot work in local mode and are unable to process payments at this time. We are actively engaged with Apriva to resolve the issue. Thank you, 365 Support Team

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Frequently Asked Questions - 365 Retail Markets - System

Is there a 365 Retail Markets - System outage?
The current status of 365 Retail Markets - System is: Systems Active
Where can I find the official status page of 365 Retail Markets - System?
The official status page for 365 Retail Markets - System is here
How can I get notified if 365 Retail Markets - System is down or experiencing an outage?
To get notified of any status changes to 365 Retail Markets - System, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of 365 Retail Markets - System every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does 365 Retail Markets - System do?
365 Retail Markets offers unattended retail technology solutions to enhance foodservice business operations.

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