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Is there an 365 Retail Markets - System outage?

365 Retail Markets - System status: Systems Active

Last checked: 6 minutes ago

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365 Retail Markets - System outages and incidents

Outage and incident data over the last 30 days for 365 Retail Markets - System.

There have been 0 outages or incidents for 365 Retail Markets - System in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for 365 Retail Markets - System

Outlogger tracks the status of these components for Xero:

AV Live Active
Payment Gateway Active
AMS Active
Inventory Portal Active
Kiosk Sync Active
LightSpeed Integration Active
My Market Card Active
Signup Portal Active
VDI Integrations Active
Business Trax Active
Credit Card Gateway Active
Lightspeed Active
Mobile App Active
VDI Active
Back Office Active
Resident Portal Active
Self Service Active
Touchscreen Active
Credit Card Gateway Active
Global Market Accounts Active
LightSpeed Integration Active
SmartHQ Active
VDI Integrations Active
Azure Central Canada DC Active
Azure Central DC Active
Azure East DC Active
Azure Europe DC Active
Licensing Portal Active
Licensing Service Active
Vision CMS Active
Koin App Active
Link Active
Stock App Active
VMS Active
Breeze Active
Global Market Account Active
Global Market Account Active
Ops Tool Active
ADM Active
Credit Card Gateway Active
Global Market Accounts Active
LightSpeed Integration Active
Mobile App Active
MyMarketAccount.net Active
Network Connectivity Active
Order Ahead Active
VDI Integrations Active
Component Status
Active
AV Live Active
Payment Gateway Active
Active
AMS Active
Inventory Portal Active
Kiosk Sync Active
LightSpeed Integration Active
My Market Card Active
Signup Portal Active
VDI Integrations Active
Active
Business Trax Active
Credit Card Gateway Active
Lightspeed Active
Mobile App Active
VDI Active
Active
Back Office Active
Resident Portal Active
Self Service Active
Touchscreen Active
Active
Credit Card Gateway Active
Global Market Accounts Active
LightSpeed Integration Active
SmartHQ Active
VDI Integrations Active
Active
Azure Central Canada DC Active
Azure Central DC Active
Azure East DC Active
Azure Europe DC Active
Licensing Portal Active
Licensing Service Active
Vision CMS Active
Active
Koin App Active
Link Active
Stock App Active
VMS Active
Active
Breeze Active
Global Market Account Active
Global Market Account Active
Ops Tool Active
Active
ADM Active
Credit Card Gateway Active
Global Market Accounts Active
LightSpeed Integration Active
Mobile App Active
MyMarketAccount.net Active
Network Connectivity Active
Order Ahead Active
VDI Integrations Active

Latest 365 Retail Markets - System outages and incidents.

View the latest incidents for 365 Retail Markets - System and check for official updates:

Updates:

  • Time: Jan. 24, 2022, 4:05 p.m.
    Status: Resolved
    Update: Dear Valued Customers, We have received confirmation from Heartland that all services have returned to normal. If you continue to experience any issues, please contact our Support team for further assistance! Thank you, 365 Support Team
  • Time: Jan. 24, 2022, 1:17 p.m.
    Status: Identified
    Update: Dear Valued Customers, We are currently experiencing timeouts with our Heartland payment processing. Please note that we have engaged Heartland directly and have all hands on deck working to fix the issue. We will continue to send out additional updates as we progress with Heartland. Thank you, 365 Support Team

Updates:

  • Time: Jan. 3, 2022, 4:37 p.m.
    Status: Resolved
    Update: Dear Valued Customers, At this time, 365 Retail Markets is not impacted by any log4j vulnerabilities. We will continue to monitor all systems and our inventory to continue to ensure they remain secure and confidential. Thank you, 365 Support Team
  • Time: Dec. 21, 2021, 2 p.m.
    Status: Monitoring
    Update: Dear Valued Customers, At this time, 365 Retail Markets is not impacted by any log4j vulnerabilities. We will continue to monitor all systems and our inventory to continue to ensure they remain secure and confidential. Thank you, 365 Support Team
  • Time: Dec. 21, 2021, 12:57 p.m.
    Status: Monitoring
    Update: Dear Valued Customers, On Friday, a zero-day vulnerability was discovered in the Java logging framework impacting Log4j. It has been labeled CVE-2021-44228 and more details can be found on the NIST National Vulnerability Database webpage: https://nvd.nist.gov/vuln/detail/CVE-2021-44228 Since receiving the notice we have been actively applying patching to all systems in scope and can assure you that all external facing apps and networking devices have been successfully patched. We are continuing to evaluate all systems in our inventory and will continue to address them as necessary to ensure the security and safety of all devices and information under 365's care. Please continue to check back for updates as the global situation evolves. Thank you, 365 Support Team
  • Time: Dec. 14, 2021, 5:23 p.m.
    Status: Identified
    Update: Dear Valued Customers, On Friday, a zero-day vulnerability was discovered in the Java logging framework impacting Log4j. It has been labeled CVE-2021-44228 and more details can be found on the NIST National Vulnerability Database webpage: https://nvd.nist.gov/vuln/detail/CVE-2021-44228 Since receiving the notice we have been actively applying patching to all systems in scope and can assure you that all external facing apps and networking devices have been successfully patched. We are continuing to evaluate all systems in our inventory and will continue to address them as necessary to ensure the security and safety of all devices and information under 365's care. Please continue to check back for updates as the global situation evolves. Thank you, 365 Support Team

Updates:

  • Time: Oct. 21, 2021, 5:52 p.m.
    Status: Resolved
    Update: Dear Valued Customers, We have received confirmation from OptConnect/Verizon that the issue has been resolved! We will continue to monitor the services and alert you if anything further arises. If you have any further questions please contact our Support Team. Thank you, 365 Support Team
  • Time: Oct. 21, 2021, 5:26 p.m.
    Status: Monitoring
    Update: Dear Valued Customers, We're continuing to see improvements in network stability and are continuing to work closely with OptConnect/Verizon to resolve this issue. We will continue to provide updates as they're made available. Please remember that kiosks may go into local mode, but this will not disrupt service. If you have any further questions, please contact our Support Team. Thank you, 365 Support Team
  • Time: Oct. 20, 2021, 2:01 p.m.
    Status: Identified
    Update: Dear Valued Customers, We are seeing better stabilization around kiosk network connectivity as OptConnect & Verizion continue to work towards a fix. We remind you that kiosks may still go into local mode, but will not lose functionality and will sync their data once the connection with ADM has been re-established. If you have any questions, please contact our Support Team. Thank you, 365 Support Team
  • Time: Oct. 19, 2021, 12:51 p.m.
    Status: Identified
    Update: Dear Valued Customers, OptConnect has worked to put several short term remedial measures in place while they continue to work with Verizon to resolve this entirely. We would like to continue to remind you that kiosks may go into local mode, but their functionality will not be affected. Data will be stored locally and synced once back online. If you have any questions, please contact our Support Team. Thank you, 365 Support Team
  • Time: Oct. 18, 2021, 9:20 p.m.
    Status: Investigating
    Update: We are still actively working with OptConnect to get the intermittent Verizon issues stabilized. In the interim, OptConnect has transitioned all devices to AT&T primary to temporarily help stabilize the local modes. Kiosks may still go into local mode, but functionality will not be affected. If you have any question, please contact our Support Team. Thank you, 365 Support Team
  • Time: Oct. 18, 2021, 5:07 p.m.
    Status: Investigating
    Update: Dear Valued Customers, OptConnect is currently experiencing intermittent issues with their carrier Verizon. They are aware and 365 is actively working with OptConnect to get this resolved. Please note that this may cause your kiosks to go into local mode, however, functionality will not be affected. If you have any questions, please contact our Support Team. Thank you, 365 Support Team

Updates:

  • Time: Oct. 1, 2021, 3:57 p.m.
    Status: Resolved
    Update: Dear Valued Customers, We have received confirmation from OptConnect that the AT&T outage has been addressed. If you have any further concerns, please contact our Support Team. Thank you, 365 Support Team
  • Time: Sept. 30, 2021, 12:15 p.m.
    Status: Monitoring
    Update: Dear Valued Partners, OptConnect continues to work with AT&T to resolve this issue as quickly as possible to pinpoint the cause. Please remember that this may cause your devices to work in local mode; kiosk functionality will not be affected. Thank you, 365 Support Team
  • Time: Sept. 29, 2021, 10:23 p.m.
    Status: Identified
    Update: Dear Valued Customers, OptConnect is experiencing intermittent connection issues with their carrier AT&T. They are aware and working with the carrier to address the issue. This may cause your device to work in Local mode. Kiosk functionality will not be affected. Thank you, 365 Support Team

Updates:

  • Time: Aug. 18, 2021, 8:42 p.m.
    Status: Resolved
    Update: This has been resolved by Apriva. Please report any further issues to the 365 Support Team. Thank you, 365 Support Team
  • Time: Aug. 18, 2021, 5:51 p.m.
    Status: Monitoring
    Update: Dear Valued Customers, Apriva has provided the all clear so we should no longer be seeing the timeout issues previously experienced. If you continue to have timeout issues, please report this to our Support Team! We will continue to monitor this issue to ensure it's fully resolved. Thank you, 365 Support Team
  • Time: Aug. 18, 2021, 5:04 p.m.
    Status: Identified
    Update: Dear Valued Customers, We are currently experiencing timeouts with our Apriva payment processing. Please note that we have engaged Apriva directly to and have all hands on deck working to fix the issue. We will continue to send out more updates as we progress with Apriva. Customer Impact: Some Apriva reports and services experiencing intermittent slow downs, or various time out errors Thank you, 365 Support Team

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Frequently Asked Questions - 365 Retail Markets - System

Is there a 365 Retail Markets - System outage?
The current status of 365 Retail Markets - System is: Systems Active
Where can I find the official status page of 365 Retail Markets - System?
The official status page for 365 Retail Markets - System is here
How can I get notified if 365 Retail Markets - System is down or experiencing an outage?
To get notified of any status changes to 365 Retail Markets - System, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of 365 Retail Markets - System every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does 365 Retail Markets - System do?
365 Retail Markets offers unattended retail technology solutions to enhance foodservice business operations.

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