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Is there an Zix | AppRiver outage?

Zix | AppRiver status: Systems Active

Last checked: 4 minutes ago

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Zix | AppRiver outages and incidents

Outage and incident data over the last 30 days for Zix | AppRiver.

There have been 3 outages or incidents for Zix | AppRiver in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Zix | AppRiver

Outlogger tracks the status of these components for Xero:

CloudAlly Backup Active
Datacenter Active
DNS Hosting Active
Office 365 Active
Erado Archiving Active
Information Archive / ZCP Active
Legacy Archive / ZixArchive Active
Billing Area Active
Customer Portal Active
Partner Portal Active
ZixCentral Active
Legacy Continuty Active
Secure Cloud Email Continuity Active
EMP/DeliverySlip Active
Erado SecureMail (ESM) Active
Hosted SMB Active
Hosted ZixGateway Active
Secure Cloud Email Encryption (AEE/ZEE) Active
ZixPortal Active
Exchange 2013/2016+ (EXG7) Active
Live Chat Active
Phone System Active
Support Ticketing System Active
Email Threat Protection Active
Zix Protect/Spam Stops Here Active
Component Status
CloudAlly Backup Active
Datacenter Active
DNS Hosting Active
Office 365 Active
Active
Erado Archiving Active
Information Archive / ZCP Active
Legacy Archive / ZixArchive Active
Active
Billing Area Active
Customer Portal Active
Partner Portal Active
ZixCentral Active
Active
Legacy Continuty Active
Secure Cloud Email Continuity Active
Active
EMP/DeliverySlip Active
Erado SecureMail (ESM) Active
Hosted SMB Active
Hosted ZixGateway Active
Secure Cloud Email Encryption (AEE/ZEE) Active
ZixPortal Active
Active
Exchange 2013/2016+ (EXG7) Active
Active
Live Chat Active
Phone System Active
Support Ticketing System Active
Active
Email Threat Protection Active
Zix Protect/Spam Stops Here Active

Latest Zix | AppRiver outages and incidents.

View the latest incidents for Zix | AppRiver and check for official updates:

Updates:

  • Time: Aug. 21, 2024, 12:07 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 19, 2024, 11:26 p.m.
    Status: Monitoring
    Update: The issue should now be resolved. We are currently monitoring.
  • Time: Aug. 19, 2024, 9:10 p.m.
    Status: Investigating
    Update: We are investigating reports of some mailboxes receiving an error when logging into OWA. We will provide an update as soon as possible.

Updates:

  • Time: Aug. 29, 2024, 5:31 p.m.
    Status: Resolved
    Update: The resolution has been tested and verified to be working correctly. If you are still experiencing an issue please contact support.
  • Time: Aug. 27, 2024, 6:06 p.m.
    Status: Identified
    Update: We are still waiting for MSFT to update the certificate and are investigating other avenues for resolution.
  • Time: Aug. 19, 2024, 12:08 p.m.
    Status: Identified
    Update: The issue has been identified as a MSFT/Azure cert that Microsoft is needing to update. We are waiting for word this has been completed.

Updates:

  • Time: Aug. 16, 2024, 6:47 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 16, 2024, 2:08 p.m.
    Status: Monitoring
    Update: Our engineering team was able to resolve the issue, and the impacted mailboxes should now be receiving the previous delayed email. We are currently monitoring.
  • Time: Aug. 16, 2024, 1:47 p.m.
    Status: Investigating
    Update: We are receiving reports of incoming mail delays. Our team is actively investigating the issue.

Updates:

  • Time: Aug. 15, 2024, 1:59 p.m.
    Status: Monitoring
    Update: We are excited to announce a new and improved way to order products and bundles for your customers! This release includes ordering features that will save you time, an order history page and to see all your customers subscriptions in one spot, and a customer event calendar to see when subscriptions or trials are expiring. Learn more about these exciting enhancements by watching this product video. https://securecloud.hubs.vidyard.com/watch/rWTSjEXMy3V2bLs9Se252S

Updates:

  • Time: Aug. 19, 2024, 7:43 p.m.
    Status: Resolved
    Update: We have confirmed this issue has been resolved.
  • Time: Aug. 16, 2024, 7:02 p.m.
    Status: Monitoring
    Update: We have confirmed that Micrsoft Smart Screen is not currently blocking our Link Protection wrap (link.edgepilot.com) and we are continuing to monitor to ensure no further issues are reported.
  • Time: Aug. 15, 2024, 11:44 a.m.
    Status: Identified
    Update: We are continuing to work with Microsoft on the de-listing of our link wrap URL. In the interim, you can use a 3rd party such as Chrome/Firefox to work around this issue. You can also disable the Smart Screen detection within Edge under the Settings->Privacy section of the browser settings.
  • Time: Aug. 14, 2024, 1:38 p.m.
    Status: Identified
    Update: We have identified what appears to be an issue with Microsoft inadvertently marking our Link Protection wrapping URL as malicious. We have requested a de-list and are engaged with Microsoft. This appears to only effect the Microsoft Edge browser. As a workaround other browser will open the links without issue.
  • Time: Aug. 14, 2024, 5:58 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 14, 2024, 5:58 a.m.
    Status: Investigating
    Update: link.edgepilot.com is being blocked by MS Defender SmartScreen

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Frequently Asked Questions - Zix | AppRiver

Is there a Zix | AppRiver outage?
The current status of Zix | AppRiver is: Systems Active
Where can I find the official status page of Zix | AppRiver?
The official status page for Zix | AppRiver is here
How can I get notified if Zix | AppRiver is down or experiencing an outage?
To get notified of any status changes to Zix | AppRiver, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Zix | AppRiver every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Zix | AppRiver do?
AppRiver, an OpenText company, offers productivity, compliance, and resiliency tools to help MSPs and SMBs transform their business profitably as a Microsoft Solutions Partner.

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