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Bazaarvoice status: Minor Outage

Last checked: 2 minutes ago

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Bazaarvoice outages and incidents

Outage and incident data over the last 30 days for Bazaarvoice.

There have been 4 outages or incidents for Bazaarvoice in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Bazaarvoice

Outlogger tracks the status of these components for Xero:

Partner Integrations Active
Brand Edge Active
Configuration Hub Active
Connections Active
Portal Applications Active
Try It and Retailer Sampling Active
Workbench Active
Branded Sampling Portal Active
Content Submission Active
Email Notifications Active
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Bazaarvoice Developer Portal Active
Knowledge Base Active
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Affable Active
API Services Active
Content Collection Active
Content Display Active
Granify Active
Moderation Service Active
Portal Active
Syndication Active
Case Submission Active
Live Chat Active
Phone Support Active
Component Status
Partner Integrations Active
Active
Brand Edge Active
Configuration Hub Active
Connections Active
Portal Applications Active
Try It and Retailer Sampling Active
Workbench Active
Active
Branded Sampling Portal Active
Content Submission Active
Email Notifications Active
Performance Issues
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Active
Bazaarvoice Developer Portal Active
Knowledge Base Active
Performance Issues
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Active
Affable Active
API Services Active
Content Collection Active
Content Display Active
Granify Active
Moderation Service Active
Portal Active
Syndication Active
Active
Case Submission Active
Live Chat Active
Phone Support Active

Latest Bazaarvoice outages and incidents.

View the latest incidents for Bazaarvoice and check for official updates:

Updates:

  • Time: March 18, 2024, 8:25 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved. All backlogged content has been included in full and incremental standard client feed files. This is the final update. [1222] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: March 18, 2024, 10:03 a.m.
    Status: Monitoring
    Update: Bazaarvoice continues to monitor the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 18, 2024, 4:00 pm CST [1222]
  • Time: March 15, 2024, 8:59 p.m.
    Status: Monitoring
    Update: Bazaarvoice continues to monitor the issue to ensure the matter has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 18, 2024, 5:00 AM CST [1222] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: March 15, 2024, 10:09 a.m.
    Status: Monitoring
    Update: Bazaarvoice continues to monitor the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 15, 2024, 4:00 pm CST [1222]
  • Time: March 14, 2024, 7:50 p.m.
    Status: Monitoring
    Update: Bazaarvoice continues to monitor the fix for the issue to ensure the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 15, 2024, 5:00 AM CST [1222] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: March 14, 2024, 9:57 a.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix for the Bulk Export Feed files issue and we are monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 14, 2024, 4:00 PM CST [1222]
  • Time: March 13, 2024, 8:28 p.m.
    Status: Investigating
    Update: Bazaarvoice expects to have full feed service restored by Thursday, March 14th. We will provide the next update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 14, 2024, 5:00 AM CST [1222] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: March 13, 2024, 9:46 a.m.
    Status: Investigating
    Update: Bazaarvoice continues to work on resolving the issue affecting Bulk Feed Exports. We currently expect all feeds to be generated by 3/14 after which the normal feed generation schedule will be resumed. We will provide the next update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 13, 2024, 2:00 PM CST [1222]
  • Time: March 12, 2024, 6:23 p.m.
    Status: Investigating
    Update: Bazaarvoice continues to work to resolve the issue. Our dev team currently expects all feeds to be generated by 3/14 after which the normal feed generation schedule will be resumed. We will provide the next update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 13, 2024, 5:00 AM CST [1222] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: March 12, 2024, 11:54 a.m.
    Status: Investigating
    Update: Bazaarvoice continues to investigate the issue which is affecting Bulk Export Feed files. While the investigation is ongoing we are expecting the daily feed files to be delayed by approximately 12 hours. We will provide the next update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 12, 2024, 2:00 PM CST
  • Time: March 11, 2024, 9:17 p.m.
    Status: Investigating
    Update: Bazaarvoice continues to investigate this issue. Dev is working to identify clients impacted by the issue while working to resolve the issue as quickly as possible. <b>NEXT UPDATE:</b> MAR 12, 2024, 7:00AM CST [1222] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: March 11, 2024, 5:26 p.m.
    Status: Investigating
    Update: Bazaarvoice is investigating an issue which is causing missing data in displayable content export API (DCE API) feed files and incremental standard client feed files being provided to clients. <b>NEXT UPDATE:</b> MAR 11, 2024, 3:00 PM CST [1222] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: March 11, 2024, 11:39 a.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. [1221] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: March 8, 2024, 5:59 p.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix for the issue. Content is flowing to all clusters and we are monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 11, 2024, 10:00 AM CST
  • Time: March 8, 2024, 4:21 p.m.
    Status: Identified
    Update: Bazaarvoice has identified an issue that is causing content on all clusters not to be sent to Moderation. The root cause has been identified, and changes are being made to mitigate the issue. Please note that this will affect clients with a moderation SLA of 24 hours or less. <b>NEXT UPDATE:</b> MAR 8, 2024, 12:30 PM CST
  • Time: March 8, 2024, 3:29 p.m.
    Status: Identified
    Update: Bazaarvoice is continuing work on a fix to to mitigate issues affecting moderation services on clusters C1 and C7. Clients can identify which cluster they are on by logging into their workbench and looking at the URL which will start with "https://workbench-" followed by the cluster number. <b>NEXT UPDATE:</b> MAR 8, 2024,11:00 AM CST [1221]
  • Time: March 8, 2024, 12:10 p.m.
    Status: Identified
    Update: Bazaarvoice is continuing work on a fix to to mitigate issues affecting moderation services on clusters C1 and C7. Clients can identify which cluster they are on by logging into their workbench and looking at the URL which will start with "https://workbench-" followed by the cluster number. <b>NEXT UPDATE:</b> MAR 8, 2024, 9:00 AM CST [1221]
  • Time: March 8, 2024, 9:50 a.m.
    Status: Identified
    Update: Bazaarvoice has identified an issue that is causing content on C1, C7 and potentially other clusters not being sent to Moderation. The route cause has been identified and changes are being made to mitigate the issue. Clients can identify which cluster they are on by logging into their workbench and looking at the URL which will start with "https://workbench-" followed by the cluster number. <b>NEXT UPDATE:</b> MAR 8, 2024, 6:00 AM CST [1221] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: March 6, 2024, 6:52 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support.
  • Time: March 6, 2024, 5:02 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue preventing certain users from being able to log into Portal. Affected users may see a blank screen when attempting to log in. We are currently investigating the issue and will provide an update at the designated time below or immediately new information becomes available. <b>NEXT UPDATE:</b> MAR 6, 2024, 4:00 PM CST [1220] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: April 11, 2024, 7:49 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the affected data has been restored from the original issue and is closing this incident. We advise clients to open a support case to initiate a separate investigation if you observe any missing data in Portal > Manage Content. This is the final update. [1219]
  • Time: April 4, 2024, 9:04 p.m.
    Status: Identified
    Update: Bazaarvoice continues working through the missing content backlog to restore all affected data in the Manage Content Ratings & Reviews application. Review, Contributor (Reviewer), Questions & Answers, and Comment type content should have already been restored. We will provide the next update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> April 11th, 2024, 3:00 PM CST [1219]
  • Time: March 29, 2024, 7:58 p.m.
    Status: Identified
    Update: Bazaarvoice continues working through the missing content backlog to restore all affected data in the Manage Content Ratings & Reviews application. Review, Contributor (Reviewer), Questions & Answers, and Comment type content should have already been restored. We will provide the next update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> April 4th, 2024, 3:00 PM CST [1219]
  • Time: March 22, 2024, 7:24 p.m.
    Status: Identified
    Update: Bazaarvoice continues working through the missing content backlog to restore all affected data in the Manage Content Ratings & Reviews application. Review, Contributor (Reviewer), Questions & Answers, and Comment type content should have already been restored. We will provide the next update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 29, 2024, 3:00 PM CST [1219] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: March 19, 2024, 7:18 p.m.
    Status: Identified
    Update: Bazaarvoice continues working through the missing content backlog to restore all affected data in the Manage Content Ratings & Reviews application. We will provide the next update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 22, 2024, 3:00 PM CST [1219] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: March 18, 2024, 7:22 p.m.
    Status: Identified
    Update: Bazaarvoice has implemented a partial fix for the issue and is currently working through the missing content backlog to restore all affected data in the Manage Content Ratings & Reviews application. We will provide the next update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 19, 2024, 3:00 PM CST [1219] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: March 15, 2024, 9 p.m.
    Status: Investigating
    Update: Bazaarvoice continues to search for a root cause on the issue. We will provide the next update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 18, 2024, 3:00 PM CST [1219] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: March 14, 2024, 7:51 p.m.
    Status: Investigating
    Update: Bazaarvoice continues to search for a root cause on the issue. We will provide the next update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 15, 2024, 3:00 PM CST [1219] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: March 13, 2024, 8:29 p.m.
    Status: Investigating
    Update: Bazaarvoice continues to work to discover a root cause for the issue, and is working to resolve the issue for impacted clients. We will provide the next update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 14, 2024, 3:00 PM CST [1219] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: March 12, 2024, 6:24 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified a preliminary list of clients who are impacted by the issue, and is working to discover a root cause. We will provide the next update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 13, 2024, 3:00 PM CST [1219] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: March 11, 2024, 9:18 p.m.
    Status: Investigating
    Update: Bazaarvoice is working to identify clients impacted by this issue. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 12, 2024, 4:00PM CST [1219] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: March 8, 2024, 11:06 p.m.
    Status: Investigating
    Update: Bazaarvoice is still investigating an issue leading to a degradation in the functionality of the Manage Content app (R&R). A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 11, 2024, 4:00 PM CST
  • Time: March 7, 2024, 9:26 p.m.
    Status: Investigating
    Update: Bazaarvoice is still investigating an issue leading to a degradation in the functionality of the Manage Content app (R&R). A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 8, 2024, 4:00 PM CST
  • Time: March 6, 2024, 6:10 p.m.
    Status: Investigating
    Update: Bazaarvoice is still investigating an issue leading to a degradation in the functionality of the Manage Content app (R&R). A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 7, 2024, 12:00 PM CST
  • Time: March 5, 2024, 7:35 p.m.
    Status: Investigating
    Update: Bazaarvoice has discovered an issue leading to a degradation in the functionality of the Manage Content app (R&R). Clients experiencing the impact may find their review data missing within the app. The root cause is currently under investigation and has not been determined yet. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 6, 2024, 12:00 PM CST [1219] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: March 5, 2024, 7:37 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. Anyone still affected by delayed reviews in the Portal Manage Content app can subscribe to a new incident: Degradation - Manage Content app missing data. This is the final update on this incident. If you have any questions, please contact Bazaarvoice Support.
  • Time: March 5, 2024, 6:15 p.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix to address the issue, resulting in the resolution of the primary problem and a significant reduction in missing data. Despite this progress, there are still instances of delayed reviews in the Portal Manage Content app. We are actively working with the engineering team to identify and address any additional root causes. <b>NEXT UPDATE:</b> MAR 6, 2024, 12:00 PM CST
  • Time: March 4, 2024, 5:33 p.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix for the issue and is still monitoring the situation to verify that the resolution remains effective. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 5, 2024, 12:00 PM CST
  • Time: March 1, 2024, 5:13 p.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 4, 2024, 12:00 PM CST
  • Time: Feb. 29, 2024, 6:07 p.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 1, 2024, 12:00 PM CST If you have any questions, please contact Bazaarvoice Support.
  • Time: Feb. 28, 2024, 5:57 p.m.
    Status: Identified
    Update: Bazaarvoice has implemented a fix for the issue and is currently processing the content backlog. [1218] NEXT UPDATE: FEB 29, 2024, 12:00 PM CST
  • Time: Feb. 27, 2024, 8:43 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue with processing data performance that affects syndication matching, Portal manage content functionality, and data returned by the Bazaarvoice API. Data may be missing, or outdated. Bazaarvoice has implemented a fix for the issue and is currently processing the content backlog. [1218] NEXT UPDATE: FEB 28, 2024, 12:00 PM CST

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Frequently Asked Questions - Bazaarvoice

Is there a Bazaarvoice outage?
The current status of Bazaarvoice is: Minor Outage
Where can I find the official status page of Bazaarvoice?
The official status page for Bazaarvoice is here
How can I get notified if Bazaarvoice is down or experiencing an outage?
To get notified of any status changes to Bazaarvoice, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Bazaarvoice every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Bazaarvoice do?
Bazaarvoice empowers brands and retailers to utilize customer feedback, handle user-generated content efficiently, and interact with shoppers throughout their buying journey.

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