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Is there an Bazaarvoice outage?

Bazaarvoice status: Minor Outage

Last checked: 6 minutes ago

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Bazaarvoice outages and incidents

Outage and incident data over the last 30 days for Bazaarvoice.

There have been 4 outages or incidents for Bazaarvoice in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Bazaarvoice

Outlogger tracks the status of these components for Xero:

Partner Integrations Active
Brand Edge Active
Configuration Hub Active
Connections Active
Portal Applications Active
Try It and Retailer Sampling Active
Workbench Active
Branded Sampling Portal Active
Content Submission Active
Email Notifications Active
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Bazaarvoice Developer Portal Active
Knowledge Base Active
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Affable Active
API Services Active
Content Collection Active
Content Display Active
Granify Active
Moderation Service Active
Portal Active
Syndication Active
Case Submission Active
Live Chat Active
Phone Support Active
Component Status
Partner Integrations Active
Active
Brand Edge Active
Configuration Hub Active
Connections Active
Portal Applications Active
Try It and Retailer Sampling Active
Workbench Active
Active
Branded Sampling Portal Active
Content Submission Active
Email Notifications Active
Performance Issues
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Active
Bazaarvoice Developer Portal Active
Knowledge Base Active
Performance Issues
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Active
Affable Active
API Services Active
Content Collection Active
Content Display Active
Granify Active
Moderation Service Active
Portal Active
Syndication Active
Active
Case Submission Active
Live Chat Active
Phone Support Active

Latest Bazaarvoice outages and incidents.

View the latest incidents for Bazaarvoice and check for official updates:

Updates:

  • Time: April 19, 2024, 3:02 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. [1228] If you have any questions, please contact Bazaarvoice Support.
  • Time: April 17, 2024, 10:43 p.m.
    Status: Monitoring
    Update: Bazaarvoice is continuing to monitor and verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: APR 19, 2024, 10:00 AM CST [1228]
  • Time: April 15, 2024, 8:50 a.m.
    Status: Monitoring
    Update: Bazaarvoice has identified an issue that is causing the duplicate review submission for clients in the C3 cluster and we are monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> APR 17, 2024, 10:00 AM CST [1228]
  • Time: April 12, 2024, 2:45 p.m.
    Status: Investigating
    Update: Bazaarvoice continues to work with AWS to correct an issue that is allowing duplicate review submission for clients in the C3 cluster. We will provide the next update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> APR 17, 2024, 11:00 AM CST [1228]
  • Time: April 11, 2024, 2:58 p.m.
    Status: Investigating
    Update: Bazaarvoice continues to work with AWS to investigate the underlying cause for an issue that is allowing duplicate review submission for clients in the C3 cluster. We will provide the next update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> APR 12, 2024, 10:00 AM CST [1228]
  • Time: April 10, 2024, 9:23 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that is allowing duplicate review submission for clients in the C3 cluster. We are currently working with AWS to investigate the underlying cause and will provide the next update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> APR 11, 2024, 10:00 AM CST [1228] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: April 8, 2024, 10:05 a.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. [1227] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: April 6, 2024, 8:42 p.m.
    Status: Monitoring
    Update: Currently, the Bazaarvoice Insights Portal app is only showing data until 04/03/2024, which does not meet our SLA guidelines. Our developers are working to ensure the 4/4 data is available as quickly as possible and that no further delays in data are experienced once the 4/4 data is available. <b>NEXT UPDATE:</b> April 8th, 2024, 7:00 AM CST [1227]

Updates:

  • Time: April 9, 2024, 8:29 a.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. [1226] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: April 8, 2024, 3:14 p.m.
    Status: Monitoring
    Update: Bazaarvoice continues to monitor the situation to ensure the implemented fix is effective. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> APR 10, 2024, 10:00 AM CST [1226]
  • Time: April 5, 2024, 4:01 p.m.
    Status: Monitoring
    Update: Bazaarvoice continues to closely monitor the situation to ensure the implemented fix is effective. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> APR 8, 2024, 10:00 AM CST [1226]
  • Time: April 4, 2024, 1:37 p.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> APR 5, 2024, 10:00 AM CST [1226]
  • Time: April 4, 2024, 10:53 a.m.
    Status: Investigating
    Update: Bazaarvoice is actively working on a fix to solve the issue of degraded performance of User Generated Content (UGC) and catalog data updates. We will provide the next update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> APR 4, 2024, 11:00 AM CST [1226]
  • Time: April 4, 2024, 8:03 a.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that is causing a degraded performance of User Generated Content (UGC) and catalog data updates. We are currently investigating the underlying cause and will provide the next update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> APR 4, 2024, 6:00 AM CST [1226] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: March 25, 2024, 8:45 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue with accessing the BV Portal has been resolved and is closing this incident. This is the final update. [1225] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: March 25, 2024, 4:45 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that is preventing some clients from accessing the BV Portal. We are currently investigating and will provide an update at the designated time below or when new information becomes available: <b>NEXT UPDATE:</b> MAR 25, 2024, 5:00 PM CST [1225] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: March 21, 2024, 12:37 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. [1224] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: March 21, 2024, 9:36 a.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix for the Moderation services issue. We are monitoring the situation to verify that the issue has been fully resolved. An update will be provided at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> MAR 21, 2024, 3:00 PM CST [1224]
  • Time: March 20, 2024, 10:49 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue preventing the transmission of content to Moderation. This could disrupt the moderation and publishing of new content. Bazaarvoice is currently investigating the underlying cause. Clients with a moderation SLA of 24 hours or less might be affected by this issue. <b>NEXT UPDATE:</b> MAR 21, 2024, 3:00 PM CST [1224] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

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Frequently Asked Questions - Bazaarvoice

Is there a Bazaarvoice outage?
The current status of Bazaarvoice is: Minor Outage
Where can I find the official status page of Bazaarvoice?
The official status page for Bazaarvoice is here
How can I get notified if Bazaarvoice is down or experiencing an outage?
To get notified of any status changes to Bazaarvoice, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Bazaarvoice every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Bazaarvoice do?
Bazaarvoice empowers brands and retailers to utilize customer feedback, handle user-generated content efficiently, and interact with shoppers throughout their buying journey.