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Is there an Bazaarvoice outage?

Bazaarvoice status: Minor Outage

Last checked: 3 minutes ago

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Bazaarvoice outages and incidents

Outage and incident data over the last 30 days for Bazaarvoice.

There have been 4 outages or incidents for Bazaarvoice in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Bazaarvoice

Outlogger tracks the status of these components for Xero:

Partner Integrations Active
Brand Edge Active
Configuration Hub Active
Connections Active
Portal Applications Active
Try It and Retailer Sampling Active
Workbench Active
Branded Sampling Portal Active
Content Submission Active
Email Notifications Active
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Bazaarvoice Developer Portal Active
Knowledge Base Active
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Affable Active
API Services Active
Content Collection Active
Content Display Active
Granify Active
Moderation Service Active
Portal Active
Syndication Active
Case Submission Active
Live Chat Active
Phone Support Active
Component Status
Partner Integrations Active
Active
Brand Edge Active
Configuration Hub Active
Connections Active
Portal Applications Active
Try It and Retailer Sampling Active
Workbench Active
Active
Branded Sampling Portal Active
Content Submission Active
Email Notifications Active
Performance Issues
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Active
Bazaarvoice Developer Portal Active
Knowledge Base Active
Performance Issues
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Active
Affable Active
API Services Active
Content Collection Active
Content Display Active
Granify Active
Moderation Service Active
Portal Active
Syndication Active
Active
Case Submission Active
Live Chat Active
Phone Support Active

Latest Bazaarvoice outages and incidents.

View the latest incidents for Bazaarvoice and check for official updates:

Updates:

  • Time: June 14, 2024, 8:44 a.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. If you are still experiencing the issue, please re-deploy your implementations in the BV Configuration Hub. If assistance is needed to perform a re-deployment, please open a Support ticket. This is the final update. If you have any questions, please contact Bazaarvoice Support. [1239]
  • Time: June 13, 2024, 3:02 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 13, 2024, 3 p.m.
    Status: Monitoring
    Update: Bazaarvoice has identified an issue that was causing the degradation of Connections features like Review Content and Review page load. A fix was implemented and we are currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> June 14, 2024, 3:00 AM CST [1239] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to Portal, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question. <b>CHAT:</b> </b> Sign in to Portal, select <b>Access the Support Community</b>, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)

Updates:

  • Time: June 10, 2024, 3:54 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. If you are still experiencing the issue, please re-deploy your implementations in the BV Configuration Hub. If assistance is needed to perform a re-deployment, please open a Support ticket. This is the final update. If you have any questions, please contact Bazaarvoice Support.
  • Time: June 7, 2024, 7:47 p.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix and is monitoring the situation. If you are still experiencing the issue, please re-deploy your implementations in the BV Configuration Hub. If assistance is needed to perform a re-deployment, please open a Support ticket. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: June 10, 2024, 11:00 AM CST [1238]
  • Time: June 7, 2024, 2:51 p.m.
    Status: Investigating
    Update: Bazaarvoice is continuing to work with the Shopify team to address the issue. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: JUNE 10, 2024, 11:00 AM CST [1238]
  • Time: June 7, 2024, 7:58 a.m.
    Status: Investigating
    Update: Bazaarvoice is working with the Shopify team to address the issue and will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: JUNE 6, 2024, 10:00 AM CST [1238]
  • Time: June 6, 2024, 10:29 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that is intermittently preventing the BV application from functioning with the Shopify plugin based on various factors such as browser or user location. We are currently working with Shopify to address the issue and will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: JUNE 7, 2024, 3:00 AM CST [1238] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: June 5, 2024, 2:45 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support [1237].
  • Time: June 5, 2024, 1:47 p.m.
    Status: Monitoring
    Update: Portal Ratings & Reviews tool service has been restored and we are monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> June 5, 2024, 3:00 PM CST [1237]
  • Time: June 5, 2024, 10:41 a.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix and is monitoring the situation. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> June 5, 2024, 9:00 AM CST [1237]
  • Time: June 5, 2024, 9:09 a.m.
    Status: Identified
    Update: Bazaarvoice has identified an issue that is causing recently submitted content visibility delay in the Portal Ratings & Reviews tool. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> June 5, 2024, 7:00 AM CST [1237] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: June 5, 2024, 2:34 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support [1235].
  • Time: June 4, 2024, 4:06 p.m.
    Status: Monitoring
    Update: The backlog of Review Request Emails is continuing to be processed by the system, with significant progress in the last 24 hours. We will continue to monitor and verify when the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> JUNE 5, 2024, 11:00 AM CST [1235]
  • Time: June 3, 2024, 3:53 p.m.
    Status: Monitoring
    Update: The backlog of Review Requests is continuing to be processed by the system and Bazaarvoice is continuing to monitor the status. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> JUNE 4, 2024, 11:00 AM CST [1235]
  • Time: June 3, 2024, 11:32 a.m.
    Status: Monitoring
    Update: The review request (RRE) & the review request reminder (RRR) email data are being processed by the system and Bazaarvoice is continuing to monitor the situation. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> JUNE 3, 2024, 11:00 AM CST [1235]
  • Time: June 3, 2024, 7:35 a.m.
    Status: Identified
    Update: Bazaarvoice has identified an issue that is causing review request and review request reminder emails sends to drop for the US Cluster 1-6 clients. We are currently working to address the issue. Clients can identify which cluster they are on by logging into their Workbench and looking at the URL which will start with "https://workbench-" followed by the cluster number. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> JUNE 3, 2024, 7:00 AM CST [1235] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: May 22, 2024, 7:02 a.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. [1234] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to Portal, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question. <b>CHAT:</b> </b> Sign in to Portal, select <b>Access the Support Community</b>, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
  • Time: May 21, 2024, 8:08 p.m.
    Status: Monitoring
    Update: Service has been restored to the Bazaarvoice Portal and all related applications. Our dev team continues to monitor the issue to ensure no further complications arise. <b>NEXT UPDATE: May 22nd at 7am CT</b> [1234] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to Portal, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question. <b>CHAT:</b> </b> Sign in to Portal, select <b>Access the Support Community</b>, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
  • Time: May 21, 2024, 7:27 p.m.
    Status: Investigating
    Update: The Bazaarvoice Portal is currently down. Our dev team is aware of the issue and is currently working to restore Bazaarvoice Portal service. <b>NEXT UPDATE: May 21st at 9pm CT</b> [1234] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to Portal, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question. <b>CHAT:</b> </b> Sign in to Portal, select <b>Access the Support Community</b>, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)

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Frequently Asked Questions - Bazaarvoice

Is there a Bazaarvoice outage?
The current status of Bazaarvoice is: Minor Outage
Where can I find the official status page of Bazaarvoice?
The official status page for Bazaarvoice is here
How can I get notified if Bazaarvoice is down or experiencing an outage?
To get notified of any status changes to Bazaarvoice, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Bazaarvoice every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Bazaarvoice do?
Bazaarvoice empowers brands and retailers to utilize customer feedback, handle user-generated content efficiently, and interact with shoppers throughout their buying journey.

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