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Is there an Bazaarvoice outage?

Bazaarvoice status: Minor Outage

Last checked: 3 seconds ago

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Bazaarvoice outages and incidents

Outage and incident data over the last 30 days for Bazaarvoice.

There have been 4 outages or incidents for Bazaarvoice in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Bazaarvoice

Outlogger tracks the status of these components for Xero:

Partner Integrations Active
Brand Edge Active
Configuration Hub Active
Connections Active
Portal Applications Active
Try It and Retailer Sampling Active
Workbench Active
Branded Sampling Portal Active
Content Submission Active
Email Notifications Active
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Bazaarvoice Developer Portal Active
Knowledge Base Active
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Affable Active
API Services Active
Content Collection Active
Content Display Active
Granify Active
Moderation Service Active
Portal Active
Syndication Active
Case Submission Active
Live Chat Active
Phone Support Active
Component Status
Partner Integrations Active
Active
Brand Edge Active
Configuration Hub Active
Connections Active
Portal Applications Active
Try It and Retailer Sampling Active
Workbench Active
Active
Branded Sampling Portal Active
Content Submission Active
Email Notifications Active
Performance Issues
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Active
Bazaarvoice Developer Portal Active
Knowledge Base Active
Performance Issues
API Services Active
Content Display Active
Content Submission Active
Email Notifications Active
Feed Processing Performance Issues
Moderation Service Active
SEO Service Active
SFTP Service Active
Syndication Active
Active
Affable Active
API Services Active
Content Collection Active
Content Display Active
Granify Active
Moderation Service Active
Portal Active
Syndication Active
Active
Case Submission Active
Live Chat Active
Phone Support Active

Latest Bazaarvoice outages and incidents.

View the latest incidents for Bazaarvoice and check for official updates:

Updates:

  • Time: May 20, 2024, 7:12 a.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: May 17, 2024, 2:12 p.m.
    Status: Monitoring
    Update: Bazaarvoice continues to monitor the implemented resolution for this issue to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> May 21, 12:00 PM CST If you have any questions, please contact Bazaarvoice Support.
  • Time: May 15, 2024, 5:16 p.m.
    Status: Monitoring
    Update: Bazaarvoice continues to monitor the implemented resolution for this issue to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> May 16, 12:00 PM CST If you have any questions, please contact Bazaarvoice Support.
  • Time: May 14, 2024, 5:34 p.m.
    Status: Monitoring
    Update: Bazaarvoice has identified an issue that caused a degradation of the Review Response API. The issue caused connections API calls to be redirected to the portal. A root cause has yet to be determined but a resolution has been implemented and is being monitored while we continue to investigate the cause of the issue. Those who have lost access to the connections portal are advised to clear their browser cache and cookies. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> May 15, 12:00 PM CST [1232] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to Portal, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question. <b>CHAT:</b> </b> Sign in to Portal, select <b>Access the Support Community</b>, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)

Updates:

  • Time: May 13, 2024, 4:43 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support.
  • Time: May 10, 2024, 7:57 p.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix and is monitoring the situation. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: May 13, 1:00 pm CST
  • Time: May 9, 2024, 7:33 p.m.
    Status: Investigating
    Update: Bazaarvoice is still investigating an issue leading to a degradation of the search functionality in the Portal Product Catalog App. Although still investigating, product search functionality is now restored. Category searches are still impacted. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> May 10, 3:00 pm CST
  • Time: May 9, 2024, 12:20 p.m.
    Status: Investigating
    Update: Bazaarvoice is still investigating an issue leading to a degradation of the search functionality in the Portal Product Catalog App. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> May 9, 3:00 pm CST [1231]
  • Time: May 9, 2024, 8:20 a.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that is causing delays when searching for newly added Products and Categories in the Portal Product Catalog App. We are currently working to address the data delay. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> May 9, 7:00 am CST [1231] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: May 9, 2024, 7:51 a.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
  • Time: May 8, 2024, 1:17 p.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix and is monitoring the situation. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> May 9, 1:00 pm CST
  • Time: May 7, 2024, 5:39 p.m.
    Status: Identified
    Update: Bazaarvoice is currently processing the backlogged data and monitoring the situation. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> May 9, 1:00 pm CST
  • Time: May 7, 2024, 9:08 a.m.
    Status: Identified
    Update: Bazaarvoice is currently processing the backlogged data and monitoring the situation. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> May 7, 1:00 pm CST
  • Time: May 6, 2024, 8:59 a.m.
    Status: Identified
    Update: Steps have been taken to mitigate this issue from reoccurring in the future. We will resolve the backlogged data in the next few days. <b>NEXT UPDATE:</b> May 7, 4:00 AM CST [1230]
  • Time: May 3, 2024, 7:18 p.m.
    Status: Identified
    Update: Bazaarvoice has identified the root cause of the issue and is working on a resolution. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> May 6, 4:00 AM CST [1230]
  • Time: May 3, 2024, 7:55 a.m.
    Status: Investigating
    Update: Bazaarvoice continues investigating the issue that is causing delays in the visibility of recently submitted content, affecting BV-hosted display, the Portal Ratings & Reviews tool, and the Conversation API. We are actively working on implementing a fix and will provide the next update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> May 3, 2024, 3:00 PM CST [1230]
  • Time: May 2, 2024, 6:49 p.m.
    Status: Investigating
    Update: Bazaarvoice is continuing to work on the issue that is causing delays in the visibility of recently submitted content, affecting BV-hosted display, the Portal Ratings & Reviews tool, and the Conversation API. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> May 3, 4:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to Portal, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question. <b>CHAT:</b> </b> Sign in to Portal, select <b>Access the Support Community</b>, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)
  • Time: May 2, 2024, 8:15 a.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that is causing recently submitted content visibility delay in Portal Ratings & Reviews tool and Conversation API. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> May 2, 3:00 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Updates:

  • Time: April 24, 2024, 4:38 p.m.
    Status: Resolved
    Update: Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support.
  • Time: April 24, 2024, 3:38 p.m.
    Status: Monitoring
    Update: Bazaarvoice has implemented a fix for the issue and is currently monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> APR 24, 2PM CST
  • Time: April 24, 2024, 2:35 p.m.
    Status: Investigating
    Update: Bazaarvoice has identified an issue that is causing a degradation of "Access the Support Community" links in Portal. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. A temporary workaround was created, and clients will be asked to Sign-In again in Support Community using the "Sign In" button. <b>NEXT UPDATE:</b> APR 24, 2024, 1PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Sign in to Portal, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question. <b>CHAT:</b> </b> Sign in to Portal, select <b>Access the Support Community</b>, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)

Updates:

  • Time: April 22, 2024, 8:56 a.m.
    Status: Resolved
    Update: "Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. [1229] If you have any questions, please contact Bazaarvoice Support."
  • Time: April 19, 2024, 6:15 p.m.
    Status: Monitoring
    Update: Bazaarvoice has verified the delay for content exports delivery, Product catalog, Portal R&R dashboard, Submission, Connections, and Reporting for all C3 cluster clients has been resolved. We are continuing to monitor and verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: APR 22, 2024, 5:00 PM CST If you have any questions, please contact Bazaarvoice Support [1229].
  • Time: April 19, 2024, 9:19 a.m.
    Status: Identified
    Update: Bazaarvoice has identified an issue that is causing a delay in Data export feeds delivery, Product catalog, Portal Ratings& Reviews dashboard, Review submission, Connections, and Reporting for all C3 cluster clients. Clients can identify which cluster they are on by logging into their Workbench and looking at the URL which will start with "https://workbench-" followed by the cluster number. We will provide an update at the designated time below or when new information becomes available. <b>NEXT UPDATE:</b> APR 19, 2024, 3:00 PM CST [1229] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: <b>PHONE:</b> AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 <b>SUPPORT COMMUNITY:</b> Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question <b>CHAT:</b> Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

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Frequently Asked Questions - Bazaarvoice

Is there a Bazaarvoice outage?
The current status of Bazaarvoice is: Minor Outage
Where can I find the official status page of Bazaarvoice?
The official status page for Bazaarvoice is here
How can I get notified if Bazaarvoice is down or experiencing an outage?
To get notified of any status changes to Bazaarvoice, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Bazaarvoice every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Bazaarvoice do?
Bazaarvoice empowers brands and retailers to utilize customer feedback, handle user-generated content efficiently, and interact with shoppers throughout their buying journey.

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