Branch outages and incidents
Outage and incident data over the last 30 days for Branch.
There have been 0 outages or incidents for Branch in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Branch
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API | Active |
| Dashboard | Active |
| Deep Linking | Active |
| Export API | Active |
| Journeys | Active |
| Link Redirection | Active |
| Webhooks | Active |
Latest Branch outages and incidents.
View the latest incidents for Branch and check for official updates:
Links and API Issues
Description: Since 8:30am PST Links and API have returned to normal and remained stable
Status: Resolved
Impact: None | Started At: Oct. 7, 2021, 4:20 p.m.
Updates:
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Time: Oct. 7, 2021, 9:13 p.m.Status: ResolvedUpdate: Since 8:30am PST Links and API have returned to normal and remained stable
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Time: Oct. 7, 2021, 4:20 p.m.Status: IdentifiedUpdate: We experienced a period of high error rates on our links and APIs between 7:40am and 8:30am PST today. Our Engineering team have identified an issue and are working to resolve it as quickly as possible.
SAN Cost Data Delay
Description: The issue is now fixed. Cost data is now being updated and you should be able to see data on the Branch dashboard.
Status: Resolved
Impact: None | Started At: Sept. 14, 2021, 11:53 p.m.
Updates:
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Time: Sept. 15, 2021, 8:12 a.m.Status: ResolvedUpdate: The issue is now fixed. Cost data is now being updated and you should be able to see data on the Branch dashboard.
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Time: Sept. 15, 2021, 5:07 a.m.Status: MonitoringUpdate: Our engineers have identified the issue and have pushed a fix. We are monitoring and expect the cost data latency to start to catch up.
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Time: Sept. 14, 2021, 11:53 p.m.Status: InvestigatingUpdate: We are seeing latency in our cost data ingestion for Facebook, TikTok, and Apple ad partners. As a result cost data displayed in the dashboard will be delayed. Our engineers are currently investigating.
High Link Latency on Branch links
Description: Our Team was able to identify the root cause and apply a fix. We are back at 100% SR as of 3.05 AM PT.
Status: Resolved
Impact: Minor | Started At: May 15, 2021, 7:35 a.m.
Updates:
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Time: May 15, 2021, 10:37 a.m.Status: ResolvedUpdate: Our Team was able to identify the root cause and apply a fix. We are back at 100% SR as of 3.05 AM PT.
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Time: May 15, 2021, 7:35 a.m.Status: InvestigatingUpdate: We are experiencing high latency and low SR on links since 9.50 PM PT. Our Engineering team is actively Investigating this issue.
API outage
Description: Our engineering team has identified and resolved the issue - our API success rates are back to pre-issue levels.
Status: Resolved
Impact: Minor | Started At: April 29, 2021, 2:30 p.m.
Updates:
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Time: April 29, 2021, 4:02 p.m.Status: ResolvedUpdate: Our engineering team has identified and resolved the issue - our API success rates are back to pre-issue levels.
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Time: April 29, 2021, 3:17 p.m.Status: InvestigatingUpdate: Error rates on Branch APIs are lower than initially identified -- the overall impact is low; our engineering team is continuing to investigate.
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Time: April 29, 2021, 2:30 p.m.Status: InvestigatingUpdate: We are seeing high error rates on the Branch API since 7:00 AM PT. Our Engineering team is actively investigating this issue.
