Branch outages and incidents
Outage and incident data over the last 30 days for Branch.
There have been 0 outages or incidents for Branch in the last 30 days.
Severity Breakdown:
Tired of searching for status updates?
Join OutLogger to be notified when any of your vendors or the components you use experience an outage. It's completely free and takes less than 2 minutes!
Sign Up NowComponents and Services Monitored for Branch
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| API | Active |
| Dashboard | Active |
| Deep Linking | Active |
| Export API | Active |
| Journeys | Active |
| Link Redirection | Active |
| Webhooks | Active |
Latest Branch outages and incidents.
View the latest incidents for Branch and check for official updates:
Quick link errors
Description: Quick link creation, update and viewing functionality has now been restored.
Status: Resolved
Impact: None | Started At: Dec. 15, 2021, 9:14 p.m.
Updates:
-
Time: Dec. 15, 2021, 10:39 p.m.Status: ResolvedUpdate: Quick link creation, update and viewing functionality has now been restored.
-
Time: Dec. 15, 2021, 9:14 p.m.Status: InvestigatingUpdate: Due to an unexpected issue during scheduled maintenance with the quick link database, the viewing, creation, or editing of quick links via the dashboard may experience intermittent errors as of 11:30am PST. Deep linking and user routing should not be affected.
Google SKAN data delay
Description: Our engineers have resolved the issue
Status: Resolved
Impact: None | Started At: Dec. 7, 2021, 7:38 p.m.
Updates:
-
Time: Dec. 13, 2021, 9:09 p.m.Status: ResolvedUpdate: Our engineers have resolved the issue
-
Time: Dec. 8, 2021, 7:53 p.m.Status: IdentifiedUpdate: Our engineers have identified the root cause and are currently in the process of testing the fix. No data loss is expected.
-
Time: Dec. 7, 2021, 7:38 p.m.Status: InvestigatingUpdate: Our engineering team is investigating an issue with loading Google SKAN data to our platform for data dating back to Dec 3rd. We don't expect any data loss and will continue to investigate.
Facebook SKAN data delay
Description: We have identified the root cause for the delay and implemented a fix. We expect data to be current within the next day and will continue to monitor.
Status: Resolved
Impact: None | Started At: Nov. 17, 2021, 9:32 p.m.
Updates:
-
Time: Nov. 18, 2021, 1:06 a.m.Status: ResolvedUpdate: We have identified the root cause for the delay and implemented a fix. We expect data to be current within the next day and will continue to monitor.
-
Time: Nov. 17, 2021, 9:32 p.m.Status: InvestigatingUpdate: Our engineering team is investigating an issue with loading Facebook SKAN data to our platform for data dating back to November 15th. There is no data loss.
Dashboard errors
Description: The change has had the intended impact and and dashboard performance issues should now be resolved.
Status: Resolved
Impact: Minor | Started At: Nov. 5, 2021, 6:05 p.m.
Updates:
-
Time: Nov. 5, 2021, 8:53 p.m.Status: ResolvedUpdate: The change has had the intended impact and and dashboard performance issues should now be resolved.
-
Time: Nov. 5, 2021, 8:05 p.m.Status: IdentifiedUpdate: Our engineers have identified the issue and are currently rolling out a fix. We will continue to monitor.
-
Time: Nov. 5, 2021, 6:05 p.m.Status: InvestigatingUpdate: We are currently experiencing unusually heavy load on our analytics systems resulting in dashboard errors. Our engineering teams are currently investigating.
Cost/Click/Impression Data Delay
Description: The fix has had the intended effect and cost/click/impression data should now be up to date. Our teams will continue to monitor.
Status: Resolved
Impact: None | Started At: Oct. 20, 2021, 6:06 p.m.
Updates:
-
Time: Oct. 25, 2021, 5:29 p.m.Status: ResolvedUpdate: The fix has had the intended effect and cost/click/impression data should now be up to date. Our teams will continue to monitor.
-
Time: Oct. 21, 2021, 6:45 p.m.Status: MonitoringUpdate: Our engineers have pushed a fix and we are starting to see data flow, we will continue to monitor.
-
Time: Oct. 20, 2021, 10:42 p.m.Status: IdentifiedUpdate: Our engineering team has identifier the issue and are working to resolve it.
-
Time: Oct. 20, 2021, 6:06 p.m.Status: InvestigatingUpdate: We are seeing latency in cost/click/impression data ingestion for Snap, ASA, and TikTok ad partners. As a result cost/click/impression data displayed in the dashboard will be delayed. Our engineers are currently investigating.
