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Is there an Brandwatch outage?

Brandwatch status: Systems Active

Last checked: 8 minutes ago

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Brandwatch outages and incidents

Outage and incident data over the last 30 days for Brandwatch.

There have been 6 outages or incidents for Brandwatch in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Brandwatch

Outlogger tracks the status of these components for Xero:

Brandwatch Consumer Research API Active
Brandwatch Data Upload API Active
Brandwatch Help Center Active
Brandwatch Reviews Active
Consumer Research Application Active
Data Collection Active
Vizia Admin Active
Vizia Command Center Active
Campaigns Active
Discover Active
Influence Platform Active
Influencer's CRM Active
Advertise Active
Audience Active
Benchmark Active
Cloud Elements EU Production Active
Engage Active
Filestack API Active
Influence (Paladin) Active
Listen Active
Measure Active
Platform (Falcon) Active
Publish Active
Component Status
Active
Brandwatch Consumer Research API Active
Brandwatch Data Upload API Active
Brandwatch Help Center Active
Brandwatch Reviews Active
Consumer Research Application Active
Data Collection Active
Vizia Admin Active
Vizia Command Center Active
Active
Campaigns Active
Discover Active
Influence Platform Active
Influencer's CRM Active
Active
Advertise Active
Audience Active
Benchmark Active
Cloud Elements EU Production Active
Engage Active
Filestack API Active
Influence (Paladin) Active
Listen Active
Measure Active
Platform (Falcon) Active
Publish Active

Latest Brandwatch outages and incidents.

View the latest incidents for Brandwatch and check for official updates:

Updates:

  • Time: April 3, 2024, 12:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 3, 2024, 11:51 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: April 3, 2024, 11:30 a.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: April 2, 2024, 10:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 2, 2024, 7:29 p.m.
    Status: Investigating
    Update: Users are receiving an error when selecting a Group as a data source in a Volume Over Time component. Additionally, users may also experience errors while exporting this component to Excel/CSV. Our Engineering teams are working urgently to resolve this issue.

Updates:

  • Time: April 29, 2024, 9:29 a.m.
    Status: Resolved
    Update: We're pleased to announce that the interruption in the flow of YouTube data has been resolved. Our engineers have confirmed that the data is now back to normal levels, and the issue has been closed. Our data provider experienced an extended outage with collecting YouTube data that impacted all their customers. Our provider has confirmed that they have resolved and stabilised their issue with YouTube data volumes and have confirmed that any YouTube posts and comments that were not collected during their outage have now been collected - therefore no data was lost. Brandwatch clients should expect to see normal volumes of YouTube data in their queries and dashboards. Moving forward, we are actively working with our data provider to implement measures that will minimize the chances of similar disruptions in the future. Ensuring uninterrupted access to your data is our top priority, and we're committed to continuously improving our systems to deliver a seamless experience for you. Thank you for your patience and understanding throughout this process. If you have any further questions or concerns, please don't hesitate to reach out to our Support team.
  • Time: April 2, 2024, 12:06 p.m.
    Status: Investigating
    Update: We’d like to inform you that we’ve identified an interruption in the flow of YouTube data. This situation has arisen due to some rate limiting issues on the data-provider-side that they’re currently addressing. Please rest assured that we are actively working on getting it resolved with our partner. We know how important it is for you to have access to all your data smoothly, and we’re really sorry for any trouble this might have caused. We’re keeping a close eye on things and working hard to get everything back to normal as soon as possible. Thanks for your patience and support. If you have any questions or concerns, please feel free to get in touch with our Support team.

Updates:

  • Time: April 1, 2024, 6:46 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 1, 2024, 6:12 p.m.
    Status: Monitoring
    Update: We have identified and implemented a fix, and are monitoring results.
  • Time: April 1, 2024, 6:02 p.m.
    Status: Identified
    Update: PowerPoint and PDF Dashboard exports may be delayed. The issue has been identified and we are working to restore full functionality.
  • Time: April 1, 2024, 6:01 p.m.
    Status: Monitoring
    Update: We have identified and implemented a fix, and are monitoring results.
  • Time: April 1, 2024, 4:22 p.m.
    Status: Investigating
    Update: PowerPoint and PDF Dashboard exports may be delayed. We are working to restore full functionality.

Updates:

  • Time: March 21, 2024, 11:43 p.m.
    Status: Resolved
    Update: Issue has been resolved and Social Panel functionality has returned to normal. Thank you for your continued patience while we found a solution.
  • Time: March 21, 2024, 11:07 p.m.
    Status: Identified
    Update: Users may experience issues when creating Social Panels. Engineering teams have identified the issue and working with urgency to resolve.

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Frequently Asked Questions - Brandwatch

Is there a Brandwatch outage?
The current status of Brandwatch is: Systems Active
Where can I find the official status page of Brandwatch?
The official status page for Brandwatch is here
How can I get notified if Brandwatch is down or experiencing an outage?
To get notified of any status changes to Brandwatch, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Brandwatch every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Brandwatch do?
Brandwatch is a social suite that enables businesses to quickly understand and engage with their customers on social media.

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