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Is there an Brandwatch outage?

Brandwatch status: Systems Active

Last checked: 4 minutes ago

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Brandwatch outages and incidents

Outage and incident data over the last 30 days for Brandwatch.

There have been 6 outages or incidents for Brandwatch in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Brandwatch

Outlogger tracks the status of these components for Xero:

Brandwatch Consumer Research API Active
Brandwatch Data Upload API Active
Brandwatch Help Center Active
Brandwatch Reviews Active
Consumer Research Application Active
Data Collection Active
Vizia Admin Active
Vizia Command Center Active
Campaigns Active
Discover Active
Influence Platform Active
Influencer's CRM Active
Advertise Active
Audience Active
Benchmark Active
Cloud Elements EU Production Active
Engage Active
Filestack API Active
Influence (Paladin) Active
Listen Active
Measure Active
Platform (Falcon) Active
Publish Active
Component Status
Active
Brandwatch Consumer Research API Active
Brandwatch Data Upload API Active
Brandwatch Help Center Active
Brandwatch Reviews Active
Consumer Research Application Active
Data Collection Active
Vizia Admin Active
Vizia Command Center Active
Active
Campaigns Active
Discover Active
Influence Platform Active
Influencer's CRM Active
Active
Advertise Active
Audience Active
Benchmark Active
Cloud Elements EU Production Active
Engage Active
Filestack API Active
Influence (Paladin) Active
Listen Active
Measure Active
Platform (Falcon) Active
Publish Active

Latest Brandwatch outages and incidents.

View the latest incidents for Brandwatch and check for official updates:

Updates:

  • Time: May 1, 2024, 1:16 p.m.
    Status: Resolved
    Update: This incident has been resolved, we appreciate your patience.
  • Time: April 30, 2024, 8:16 a.m.
    Status: Monitoring
    Update: We are still processing the delayed Facebook data. The average delay for Facebook pages will fall as more is processed.
  • Time: April 29, 2024, 6:18 p.m.
    Status: Monitoring
    Update: Our engineers have resolved the underlying issue, and the delayed Facebook data is being ingested. There is no loss of data. Our volumes should be back to normal within 8-10 hours. Thank you for your patience!
  • Time: April 29, 2024, 12:20 p.m.
    Status: Investigating
    Update: We are currently experiencing some delays in the collection of unowned Facebook data. Our Engineers are looking into this.

Updates:

  • Time: April 25, 2024, 10:58 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 25, 2024, 10:39 a.m.
    Status: Investigating
    Update: Viewing a Query in Explore mode is currently returning no results. Our Engineers are currently investigating the issue.

Updates:

  • Time: April 17, 2024, 7:35 p.m.
    Status: Resolved
    Update: The backfill incident has been resolved. Thank you for your patience.
  • Time: April 17, 2024, 6:40 p.m.
    Status: Monitoring
    Update: Real-time data is no longer delayed. Some users may still have some delayed backfills, our Engineering team is monitoring the situation closely.
  • Time: April 17, 2024, 2:06 p.m.
    Status: Investigating
    Update: Investigation Underway - Our Engineering team is currently prioritising an urgent investigation into an issue causing delays in both the collection of ongoing data and the backfilling of new and edited queries.

Updates:

  • Time: April 15, 2024, 1:47 p.m.
    Status: Resolved
    Update: The incident with Social Panels has been resolved, and are fully operational once again. Thank you for your patience while we worked to resolve this issue.
  • Time: April 15, 2024, 12:22 a.m.
    Status: Identified
    Update: Demographics data is currently unavailable in Social Panels. Our Engineers have identified the cause and are working on a resolution. We apologise for the inconvenience this causes and we thank you for your patience while we work to resolve this issue!

Updates:

  • Time: April 18, 2024, 5:06 p.m.
    Status: Resolved
    Update: We’re pleased to inform you that the issue affecting the availability of News data within Consumer Research has been successfully resolved. Our team has diligently worked to enhance our historical news coverage, and we’re happy to report that data flow and indexing are back to normal. You can now expect timely access to comprehensive News mentions within your data set, without any delays. As always, your feedback is invaluable to us. If you encounter any further issues or have any concerns, please don’t hesitate to reach out to our Support team. We’re here to assist you every step of the way.
  • Time: April 18, 2024, 1:56 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: April 18, 2024, 9:59 a.m.
    Status: Identified
    Update: Ongoing - We want to keep you informed about ongoing efforts to enhance our historical news coverage. As part of this process, there may be some delays in the availability of News data within your Consumer Research data set. Please note: This will not impact Twitter/X, Reddit, Tumblr, Custom data uploads, Facebook, or Instagram. These delays are due to the implementation of improvements aimed at enriching our news coverage. While we work diligently to complete this process, News mentions may be delayed by up to 48 hours. Your feedback is crucial to us. If you continue to notice missing mentions beyond this timeframe, please reach out to our Support team. We’ll investigate further to ensure you receive the comprehensive data you rely on. The process to enhance our historical news coverage is continuing and our engineers are working to minimise the delays to News data whilst this process is underway. Thank you for your understanding and patience as we strive to enhance your experience.
  • Time: April 12, 2024, 3:57 p.m.
    Status: Investigating
    Update: We want to keep you informed about ongoing efforts to enhance our historical news coverage. As part of this process, there may be some delays in the availability of data within your Consumer Research data set. Please note: This will not impact Twitter/X, Reddit, Tumblr, Custom data uploads, Facebook, or Instagram. These delays are due to the implementation of improvements aimed at enriching our news coverage. While we work diligently to complete this process, you may experience missing mentions in your dashboard for up to 48 hours. Your feedback is crucial to us. If you continue to notice missing mentions beyond this timeframe, please reach out to our Support team. We'll investigate further to ensure you receive the comprehensive data you rely on. Thank you for your understanding and patience as we strive to enhance your experience.

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Frequently Asked Questions - Brandwatch

Is there a Brandwatch outage?
The current status of Brandwatch is: Systems Active
Where can I find the official status page of Brandwatch?
The official status page for Brandwatch is here
How can I get notified if Brandwatch is down or experiencing an outage?
To get notified of any status changes to Brandwatch, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Brandwatch every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Brandwatch do?
Brandwatch is a social suite that enables businesses to quickly understand and engage with their customers on social media.

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