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Is there an CallRail outage?

CallRail status: Systems Active

Last checked: a minute ago

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CallRail outages and incidents

Outage and incident data over the last 30 days for CallRail.

There have been 2 outages or incidents for CallRail in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CallRail

Outlogger tracks the status of these components for Xero:

Call Recording Active
Call Transcription Active
Email Notifications Active
Reports Active
Web Form Capture Active
Backup Call Routing Active
CallRail Call Tracking Mobile App Active
CallRail Web Application Active
CallRail Wordpress Plugin Active
Call Routing Active
DNI and Keyword Tracking Active
Tracker Creation Active
API Active
Google Ads Active
Google Analytics Active
Google Call Details Forwarding Active
Hubspot Active
Other Integrations Active
Webhooks Active
Lead Center General Active
Lead Center Mobile App Active
Lead Center Web Application Active
MMS Active
SMS Active
Softphone Active
Web Chat Active
Component Status
Call Recording Active
Call Transcription Active
Email Notifications Active
Reports Active
Web Form Capture Active
Active
Backup Call Routing Active
CallRail Call Tracking Mobile App Active
CallRail Web Application Active
CallRail Wordpress Plugin Active
Call Routing Active
DNI and Keyword Tracking Active
Tracker Creation Active
Active
API Active
Google Ads Active
Google Analytics Active
Google Call Details Forwarding Active
Hubspot Active
Other Integrations Active
Webhooks Active
Active
Lead Center General Active
Lead Center Mobile App Active
Lead Center Web Application Active
MMS Active
SMS Active
Softphone Active
Web Chat Active

Latest CallRail outages and incidents.

View the latest incidents for CallRail and check for official updates:

Updates:

  • Time: Nov. 12, 2024, 5:29 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 12, 2024, 4:56 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 12, 2024, 3:55 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 12, 2024, 3:34 p.m.
    Status: Investigating
    Update: We are currently investigating an issue that is causing the "call back" button to not display in various pages of the Analytics section, including the Activity logs and the Lead timeline page. Call routing and reporting are not impacted.

Updates:

  • Time: Nov. 11, 2024, 5:12 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 11, 2024, 5:02 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 11, 2024, 4:44 p.m.
    Status: Identified
    Update: Call summaries are not accessible in the report view. They appear to be working fine in the Timeline view.

Updates:

  • Time: Oct. 24, 2024, 3:02 p.m.
    Status: Resolved
    Update: The issue has been resolved. Calls from Google Ad Extensions that are configured for Call Details Forwarding are now receiving additional details like gclid and Campaign ID.
  • Time: Oct. 24, 2024, 2:06 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 24, 2024, 12:39 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with our Google Call Context integration. You may be missing keywords, campaign, and gclid information in your reports for Google Ad Extension calls as early as October 15th. This issue does not affect call routing or conversion uploads to Google Ads.

Updates:

  • Time: Oct. 21, 2024, 5:31 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 21, 2024, 5:04 p.m.
    Status: Monitoring
    Update: A fix has been deployed, and we are now monitoring.
  • Time: Oct. 21, 2024, 4:04 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Oct. 21, 2024, 3:54 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Sept. 26, 2024, 7:32 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 26, 2024, 6:17 p.m.
    Status: Monitoring
    Update: We are seeing systems begin to recover and performance has been restored. We will continue to watch performance closely to ensure no further action is necessary.
  • Time: Sept. 26, 2024, 5:56 p.m.
    Status: Monitoring
    Update: We are seeing additional reports of errors when accessing the application. We are investigating and will continue to provide updates.
  • Time: Sept. 26, 2024, 5:43 p.m.
    Status: Monitoring
    Update: We identified an incident at our infrastructure provider that caused some traffic to fail to route properly through our load balancers. We took steps to reinitialize our load balancers there and our monitoring tools are indicating performance has been restored. We'll continue to watch performance closely to ensure no further action is necessary.
  • Time: Sept. 26, 2024, 5:32 p.m.
    Status: Identified
    Update: We've identified an issue at our infrastructure provider that appears related to this incident. We're watching that incident, and working to expedite a full resolution for our affected systems.
  • Time: Sept. 26, 2024, 4:13 p.m.
    Status: Investigating
    Update: Some customers are experiencing issues logging in to the CallRail web app and mobile app. We are aware of these issues and are taking rapid action to resolve the situation.

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Frequently Asked Questions - CallRail

Is there a CallRail outage?
The current status of CallRail is: Systems Active
Where can I find the official status page of CallRail?
The official status page for CallRail is here
How can I get notified if CallRail is down or experiencing an outage?
To get notified of any status changes to CallRail, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CallRail every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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