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Is there an Catchpoint outage?

Catchpoint status: Systems Active

Last checked: 8 minutes ago

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Catchpoint outages and incidents

Outage and incident data over the last 30 days for Catchpoint.

There have been 4 outages or incidents for Catchpoint in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Catchpoint

Outlogger tracks the status of these components for Xero:

Alerting Active
Alerting API Active
Application Data Active
Catchpoint Help Center Active
Data Pull API Active
Data Push API Active
Instant Test Active
Portal Active
Real User Active
Component Status
Alerting Active
Alerting API Active
Application Data Active
Catchpoint Help Center Active
Data Pull API Active
Data Push API Active
Instant Test Active
Portal Active
Real User Active

Latest Catchpoint outages and incidents.

View the latest incidents for Catchpoint and check for official updates:

Updates:

  • Time: Aug. 23, 2023, 3:42 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 19, 2023, 6:59 p.m.
    Status: Monitoring
    Update: Catchpoint Customers: Hurricane Hilary is expected to bring heavy rain and high winds to parts of Mexico, Southern California, and San Diego over the next 48 hours. While our monitoring infrastructure is designed for resilience, we will be monitoring any service degradation for tests run through node locations in these affected areas. Catchpoint will be proactively pausing any nodes the storm path to reduce false positives. Rest assured our 24/7 technical teams are actively monitoring and prepared to respond to any issues. We will continue providing updates here if any further service interruptions are expected. Please don't hesitate to reach out to [email protected] if you have any questions or concerns. We appreciate your patience as we weather the storm together. Stay safe! The Catchpoint Team

Updates:

  • Time: Aug. 12, 2023, 8:46 p.m.
    Status: Resolved
    Update: The issue has been resolved.
  • Time: Aug. 12, 2023, 8:06 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are actively monitoring it.
  • Time: Aug. 12, 2023, 7:53 p.m.
    Status: Investigating
    Update: A few customers are experiencing issue in accessing Dashboard/Explorer. We are aware of the issue and actively investigating this.

Updates:

  • Time: Aug. 4, 2023, 1:10 a.m.
    Status: Resolved
    Update: We have identified the issue and deployed an interim fix as of 6PM EDT. A permanent fix will be deployed in a later date. Please contact us at [email protected] if you have any questions.
  • Time: Aug. 3, 2023, 5:37 p.m.
    Status: Investigating
    Update: The issue is still being investigated. We will share the updates as they become available.
  • Time: Aug. 3, 2023, 7:37 a.m.
    Status: Investigating
    Update: We have determined that the issue is intermittent and is impacting a limited number of tests. We will continue to investigate it and post updates as they become available.
  • Time: Aug. 3, 2023, 5:48 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 3, 2023, 4:40 a.m.
    Status: Investigating
    Update: We are investigating a capture data issue for US West nodes, we'll update here as more updates become available. Please contact us at [email protected] if you have any questions.

Updates:

  • Time: July 10, 2023, 6:51 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 10, 2023, 6:25 p.m.
    Status: Investigating
    Update: We’re aware and is investigating a capture data issue impacting east coast nodes, historical data is temporarily unavailable. Please contact us at [email protected] if you have any questions. Thanks.

Updates:

  • Time: July 10, 2023, 6:57 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 6, 2023, 6:26 p.m.
    Status: Investigating
    Update: The Catchpoint portal is accessible, we're still investigating.
  • Time: July 6, 2023, 5:59 p.m.
    Status: Investigating
    Update: The Catchpoint Portal is inaccessible for some clients. The issue is still happening and the team is investigating the issue.

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Frequently Asked Questions - Catchpoint

Is there a Catchpoint outage?
The current status of Catchpoint is: Systems Active
Where can I find the official status page of Catchpoint?
The official status page for Catchpoint is here
How can I get notified if Catchpoint is down or experiencing an outage?
To get notified of any status changes to Catchpoint, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Catchpoint every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Catchpoint do?
Catchpoint's IPM Suite enhances performance, availability, reliability, and reachability for customers and employees, regardless of their location.

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