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Is there an Catchpoint outage?

Catchpoint status: Systems Active

Last checked: 10 minutes ago

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Catchpoint outages and incidents

Outage and incident data over the last 30 days for Catchpoint.

There have been 4 outages or incidents for Catchpoint in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Catchpoint

Outlogger tracks the status of these components for Xero:

Alerting Active
Alerting API Active
Application Data Active
Catchpoint Help Center Active
Data Pull API Active
Data Push API Active
Instant Test Active
Portal Active
Real User Active
Component Status
Alerting Active
Alerting API Active
Application Data Active
Catchpoint Help Center Active
Data Pull API Active
Data Push API Active
Instant Test Active
Portal Active
Real User Active

Latest Catchpoint outages and incidents.

View the latest incidents for Catchpoint and check for official updates:

Updates:

  • Time: July 6, 2023, 6:25 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 5, 2023, 11:34 a.m.
    Status: Investigating
    Update: Portal was inaccessible for some clients. The issue is not happening anymore and the team is investigating it.

Updates:

  • Time: June 1, 2023, 12:49 a.m.
    Status: Resolved
    Update: On May 31st between 18:53 to 19:46 EST, we detected and fixed a minor RUM and Workforce Experience data collection issue, impacting a subset of customers in the Central US, West US and South America regions. During this time, a small amount of data was lost. Please reach out to [email protected] for any questions.

Updates:

  • Time: May 25, 2023, 10:28 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 25, 2023, 6:19 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 25, 2023, 5:32 p.m.
    Status: Identified
    Update: We identified the issue to be specific to Enterprise nodes that are running an out-of-date agent version.
  • Time: May 25, 2023, 4:49 p.m.
    Status: Investigating
    Update: We are investigating an issue where a subset of Enterprise nodes are not running tests as expected, starting at 10 AM ET.

Updates:

  • Time: May 25, 2023, 3:48 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 25, 2023, 3:47 p.m.
    Status: Investigating
    Update: While deploying a new Chrome version (108) to a subset of cloud nodes, an incorrect configuration caused some Chrome tests to run on the newly deployed version instead of the intended version, the issue started at 9:30 AM EST and we deployed a fix at 11:30 AM EST. Please contact us at [email protected] if you have any questions.

Updates:

  • Time: May 8, 2023, 10:10 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 8, 2023, 6:29 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: May 8, 2023, 6:14 p.m.
    Status: Investigating
    Update: We are aware and investigating a small data processing delay for our APAC nodes. Please contact us at [email protected] if you have any questions.

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Frequently Asked Questions - Catchpoint

Is there a Catchpoint outage?
The current status of Catchpoint is: Systems Active
Where can I find the official status page of Catchpoint?
The official status page for Catchpoint is here
How can I get notified if Catchpoint is down or experiencing an outage?
To get notified of any status changes to Catchpoint, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Catchpoint every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Catchpoint do?
Catchpoint's IPM Suite enhances performance, availability, reliability, and reachability for customers and employees, regardless of their location.

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