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Is there an Catchpoint outage?

Catchpoint status: Systems Active

Last checked: a minute ago

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Catchpoint outages and incidents

Outage and incident data over the last 30 days for Catchpoint.

There have been 4 outages or incidents for Catchpoint in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Catchpoint

Outlogger tracks the status of these components for Xero:

Alerting Active
Alerting API Active
Application Data Active
Catchpoint Help Center Active
Data Pull API Active
Data Push API Active
Instant Test Active
Portal Active
Real User Active
Component Status
Alerting Active
Alerting API Active
Application Data Active
Catchpoint Help Center Active
Data Pull API Active
Data Push API Active
Instant Test Active
Portal Active
Real User Active

Latest Catchpoint outages and incidents.

View the latest incidents for Catchpoint and check for official updates:

Updates:

  • Time: Nov. 1, 2023, 6:22 p.m.
    Status: Resolved
    Update: We have identified and fixed an issue where the Catchpoint Portal was showing Internal application exception errors. Please contact us at [email protected] if you have any questions. Thanks.

Updates:

  • Time: Nov. 1, 2023, 6:59 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 1, 2023, 5:43 p.m.
    Status: Investigating
    Update: We’re investigating an issue with China capture data, issue started around 11:00 AM EDT. We’ll post more updates here as they become available. Please contact us at [email protected] Thanks.

Updates:

  • Time: Oct. 30, 2023, 5 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 25, 2023, 10:37 p.m.
    Status: Monitoring
    Update: We have identified the issue and deployed a fix, tests should start running again.
  • Time: Oct. 25, 2023, 9:56 p.m.
    Status: Investigating
    Update: We’re aware a small subset of nodes in China not running tests, we’re investigating and hope to have a resolution soon. We’ll provide updates here as they become available. Please contact us at [email protected] if you have any questions.

Updates:

  • Time: Oct. 16, 2023, 3:04 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 13, 2023, 8:02 p.m.
    Status: Monitoring
    Update: We are conducting an emergency update to our core services in Las Vegas. We expect no impact to customers.
  • Time: Oct. 13, 2023, 3:05 p.m.
    Status: Monitoring
    Update: We are aware and have corrected a second occurrence of this issue from 1:45 AM EDT to 3:00 AM EDT. We’ll post more updates here as they become available. Please contact us at [email protected] if you have any questions.
  • Time: Oct. 12, 2023, 11:57 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 12, 2023, 11:03 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 12, 2023, 11:03 p.m.
    Status: Investigating
    Update: We’re investigating an issue for tests targeting China nodes missing runs from 17:45 PM EDT We’ll post more updates here as they become available. Please contact us at [email protected] if you have any questions.

Updates:

  • Time: Oct. 12, 2023, 2:08 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 11, 2023, 2:09 p.m.
    Status: Monitoring
    Update: We’re aware of an issue for some tests targeting EMEA nodes missing runs from 8:15 to 8:30 and 9:20 to 9:25 EDT. We have corrected the issue and are monitoring the situation. We’ll post more updates here as they become available. Please contact us at [email protected] if you have any questions.

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Frequently Asked Questions - Catchpoint

Is there a Catchpoint outage?
The current status of Catchpoint is: Systems Active
Where can I find the official status page of Catchpoint?
The official status page for Catchpoint is here
How can I get notified if Catchpoint is down or experiencing an outage?
To get notified of any status changes to Catchpoint, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Catchpoint every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Catchpoint do?
Catchpoint's IPM Suite enhances performance, availability, reliability, and reachability for customers and employees, regardless of their location.

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