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Is there an Chameleon outage?

Chameleon status: Systems Active

Last checked: 9 minutes ago

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Chameleon outages and incidents

Outage and incident data over the last 30 days for Chameleon.

There have been 0 outages or incidents for Chameleon in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Chameleon

Outlogger tracks the status of these components for Xero:

Chameleon Builder Active
Data API Active
HelpBar Search API Active
Heroku Active
JavaScript CDN Active
Privacy notifications Active
Sidebar API Active
Transactional emails Active
User profile API Active
Component Status
Chameleon Builder Active
Data API Active
HelpBar Search API Active
Heroku Active
JavaScript CDN Active
Privacy notifications Active
Sidebar API Active
Transactional emails Active
User profile API Active

Latest Chameleon outages and incidents.

View the latest incidents for Chameleon and check for official updates:

Updates:

  • Time: Feb. 3, 2021, 4:30 p.m.
    Status: Resolved
    Update: A series of overlapping updates flooded a specific write queue rendering it 'blocked' until the writes completed, meanwhile a failover caused all of these writes to retry all at once when the new instance came back online.
  • Time: Feb. 3, 2021, 3:45 p.m.
    Status: Monitoring
    Update: Database cluster health has returned to normal. We will continue to monitor this incident. Will post a more in-depth look at this when we have a more complete idea of the root cause.
  • Time: Feb. 3, 2021, 3:23 p.m.
    Status: Monitoring
    Update: Our database appears to have failed over two times back to back and is taking some time to fully warm a new node for the replica set
  • Time: Feb. 3, 2021, 3:19 p.m.
    Status: Investigating
    Update: We have seen increased error rates in responding to requests to identify users, loading the Chameleon Builder etc

Updates:

  • Time: Dec. 29, 2020, 1:58 p.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: Dec. 29, 2020, 11:07 a.m.
    Status: Investigating
    Update: We are currently investigating reports of the Chameleon Dashboard being inaccessible and retrieving an HTTP 500 error. In case you experience a similar behavior outside of the Dashboard, please let us know by sending an email to [email protected].

Updates:

  • Time: Dec. 29, 2020, 1:58 p.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: Dec. 29, 2020, 11:07 a.m.
    Status: Investigating
    Update: We are currently investigating reports of the Chameleon Dashboard being inaccessible and retrieving an HTTP 500 error. In case you experience a similar behavior outside of the Dashboard, please let us know by sending an email to [email protected].

Updates:

  • Time: Oct. 20, 2020, 9:13 p.m.
    Status: Resolved
    Update: We believe this incident is resolved. Please ping us at [email protected] if you see any apparent CSS issues with https://app.trychameleon.com
  • Time: Oct. 20, 2020, 9:13 p.m.
    Status: Resolved
    Update: We believe this incident is resolved. Please ping us at [email protected] if you see any apparent CSS issues with https://app.trychameleon.com
  • Time: Oct. 20, 2020, 9:04 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 20, 2020, 9:04 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 20, 2020, 8:54 p.m.
    Status: Investigating
    Update: We have identified our main CSS asset that is not currently loading from the CDN and are investigating to cause -- this incident only affects https://app.trychameleon.com and not and end-user experiences.
  • Time: Oct. 20, 2020, 8:54 p.m.
    Status: Investigating
    Update: We have identified our main CSS asset that is not currently loading from the CDN and are investigating to cause -- this incident only affects https://app.trychameleon.com and not and end-user experiences.

Updates:

  • Time: Oct. 12, 2020, 7:28 p.m.
    Status: Resolved
    Update: The latest Chameleon update has been deployed successfully, and this has resolved the errors that some Chameleon customers were seeing while creating a new Tour. We're monitoring the deployment and our team will be reviewing our deployment process to pinpoint the fault of this failed deployment. Thank you for your patience as we worked to resolve this issue.
  • Time: Oct. 12, 2020, 7:24 p.m.
    Status: Identified
    Update: This issue was caused due to an incomplete code deployment. Our engineers are investigating why the code did not deploy and working on an update to deploy the correct code to our customers. This issue only affects the Chameleon Builder.
  • Time: Oct. 12, 2020, 11:33 a.m.
    Status: Investigating
    Update: We are currently investigating reports of the Chameleon Builder crashing when trying to create a new Tour. If you happen to experience this issue upon the creation of any other Experiences, such as Launchers, Surveys, or Tooltips, please let us know by sending an email to [email protected]. Note: We strongly suggest that you avoid creating a new Tour until this issue is resolved, as it might block you from using the Chameleon Builder afterward.

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Frequently Asked Questions - Chameleon

Is there a Chameleon outage?
The current status of Chameleon is: Systems Active
Where can I find the official status page of Chameleon?
The official status page for Chameleon is here
How can I get notified if Chameleon is down or experiencing an outage?
To get notified of any status changes to Chameleon, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Chameleon every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Chameleon do?
Chameleon's software empowers SaaS teams with control, configuration, and customization to improve in-product UX and drive revenue through user adoption.

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