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Is there an Chili Piper outage?

Chili Piper status: Systems Active

Last checked: 6 minutes ago

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Chili Piper outages and incidents

Outage and incident data over the last 30 days for Chili Piper.

There have been 0 outages or incidents for Chili Piper in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Chili Piper

Outlogger tracks the status of these components for Xero:

Concierge Routing Active
Distro Active
Google Calendar Active
Google Cloud DNS Active
Google Cloud Storage Active
HubSpot CRM API Active
Salesforce API Active
Salesforce USA1 Active
Zoom Meetings Active
Zoom Web Portal Active
Booking Links Active
Calendar events Active
Chrome Extension Active
Dashboard Active
Email notifications & alerting Active
Instant Booker Active
Chat Active
ChiliCal Active
Component Status
Concierge Routing Active
Distro Active
Google Calendar Active
Google Cloud DNS Active
Google Cloud Storage Active
HubSpot CRM API Active
Salesforce API Active
Salesforce USA1 Active
Zoom Meetings Active
Zoom Web Portal Active
Active
Booking Links Active
Calendar events Active
Chrome Extension Active
Dashboard Active
Email notifications & alerting Active
Instant Booker Active
Active
Chat Active
ChiliCal Active

Latest Chili Piper outages and incidents.

View the latest incidents for Chili Piper and check for official updates:

Updates:

  • Time: Feb. 19, 2020, 1:54 p.m.
    Status: Resolved
    Update: The issue has been resolved and all emails are now sending as expected. Thank you for your patience!
  • Time: Feb. 18, 2020, 9:07 p.m.
    Status: Monitoring
    Update: We're seeing some instances where meeting confirmations emails and reminders are sent with a delay for some customers. We are working on a fix, thank you for your patience!

Updates:

  • Time: Feb. 19, 2020, 1:54 p.m.
    Status: Resolved
    Update: The issue has been resolved and all emails are now sending as expected. Thank you for your patience!
  • Time: Feb. 18, 2020, 9:07 p.m.
    Status: Monitoring
    Update: We're seeing some instances where meeting confirmations emails and reminders are sent with a delay for some customers. We are working on a fix, thank you for your patience!

Updates:

  • Time: Feb. 24, 2020, 6:32 p.m.
    Status: Resolved
    Update: The latest version of our Chrome extension is now available in the Chrome Web Store! Here’s what’s important to know: - If you installed the local ZIP version of our extension, please make sure to follow the steps here to install the store version for automatic updates: https://support.chilipiper.com/article/513-remove-local-chrome-extension-and-install-updated-version - If you haven’t installed a local version in Chrome, no action is required. The Chrome extension will update automatically in your browser. If you’re still seeing issues even if you have the store-version, please follow the steps here to force an update: https://support.chilipiper.com/article/402-how-to-force-an-update-to-your-chili-piper-chrome-ext Thank you for your patience while we fixed this issue and our apologies for this delay! Future versions of the Chrome extensions are on a fast track for approval, so this should not happen again.
  • Time: Feb. 17, 2020, 5:10 p.m.
    Status: Monitoring
    Update: We have created a .ZIP file with the fixed Chili Piper extension. We would recommend waiting until the new version is approved in the Chrome Store, but if you need access right away please contact [email protected] and we'll send you a link to the file and installation steps. Here are our other workarounds: 1. Use Salesforce Classic instead of Lightning 2. Create a custom button in Salesforce - https://support.chilipiper.com/article/65-adding-custom-button-in-saleforce-for-meeting-handoffs We will update you the soonest the new version is approved by Google.
  • Time: Feb. 17, 2020, 2:42 p.m.
    Status: Monitoring
    Update: We are aware of an issue with the Chrome extension not launching for some users in Salesforce, due to Salesforce rolling out some changes with their latest Spring Edition release. We have already deployed a fix which is pending approval with the Chrome Store in the following days. As a workaround, you can set up a button in Salesforce on a Lead/Contact level which will solve this issue - steps here: https://support.chilipiper.com/article/65-adding-custom-button-in-saleforce-for-meeting-handoffs Alternatively, switching to Salesforce Classic will work as expected. We will offer an updated .ZIP file for the extension which can be installed locally in a couple of hours.

Updates:

  • Time: Feb. 24, 2020, 6:32 p.m.
    Status: Resolved
    Update: The latest version of our Chrome extension is now available in the Chrome Web Store! Here’s what’s important to know: - If you installed the local ZIP version of our extension, please make sure to follow the steps here to install the store version for automatic updates: https://support.chilipiper.com/article/513-remove-local-chrome-extension-and-install-updated-version - If you haven’t installed a local version in Chrome, no action is required. The Chrome extension will update automatically in your browser. If you’re still seeing issues even if you have the store-version, please follow the steps here to force an update: https://support.chilipiper.com/article/402-how-to-force-an-update-to-your-chili-piper-chrome-ext Thank you for your patience while we fixed this issue and our apologies for this delay! Future versions of the Chrome extensions are on a fast track for approval, so this should not happen again.
  • Time: Feb. 17, 2020, 5:10 p.m.
    Status: Monitoring
    Update: We have created a .ZIP file with the fixed Chili Piper extension. We would recommend waiting until the new version is approved in the Chrome Store, but if you need access right away please contact [email protected] and we'll send you a link to the file and installation steps. Here are our other workarounds: 1. Use Salesforce Classic instead of Lightning 2. Create a custom button in Salesforce - https://support.chilipiper.com/article/65-adding-custom-button-in-saleforce-for-meeting-handoffs We will update you the soonest the new version is approved by Google.
  • Time: Feb. 17, 2020, 2:42 p.m.
    Status: Monitoring
    Update: We are aware of an issue with the Chrome extension not launching for some users in Salesforce, due to Salesforce rolling out some changes with their latest Spring Edition release. We have already deployed a fix which is pending approval with the Chrome Store in the following days. As a workaround, you can set up a button in Salesforce on a Lead/Contact level which will solve this issue - steps here: https://support.chilipiper.com/article/65-adding-custom-button-in-saleforce-for-meeting-handoffs Alternatively, switching to Salesforce Classic will work as expected. We will offer an updated .ZIP file for the extension which can be installed locally in a couple of hours.

Updates:

  • Time: Feb. 12, 2020, 6:50 p.m.
    Status: Resolved
    Update: We confirm all services are back up and Chili Piper loads as expected, so this incident is resolved! For context, we experienced a network outage that affected our master and replicas databases. We were able to identify the issue and implement a solution and took precautions to make sure this doesn't' happen again. Once again, thank you for you patience on this one!
  • Time: Feb. 12, 2020, 6:17 p.m.
    Status: Monitoring
    Update: Service has been restored and Chili Piper is back up, please refresh the page! We are monitoring and we will provide an explanation for the downtime very soon. Thank you for your patience while we worked on this!
  • Time: Feb. 12, 2020, 5:47 p.m.
    Status: Identified
    Update: We've identified the root cause as a networking issue with the Google Cloud Platform. We are working on restoring service - we will keep you updated with the progress. Thank you for your patience on this!
  • Time: Feb. 12, 2020, 5:28 p.m.
    Status: Investigating
    Update: We are currently investigating this issue and working on a fix. Thanks for your patience!

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Frequently Asked Questions - Chili Piper

Is there a Chili Piper outage?
The current status of Chili Piper is: Systems Active
Where can I find the official status page of Chili Piper?
The official status page for Chili Piper is here
How can I get notified if Chili Piper is down or experiencing an outage?
To get notified of any status changes to Chili Piper, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Chili Piper every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Chili Piper do?
Chili Piper automates appointment scheduling for sales teams, converting inbound leads into qualified meetings with ease.

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