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Is there an Chili Piper outage?

Chili Piper status: Systems Active

Last checked: 9 minutes ago

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Chili Piper outages and incidents

Outage and incident data over the last 30 days for Chili Piper.

There have been 0 outages or incidents for Chili Piper in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Chili Piper

Outlogger tracks the status of these components for Xero:

Concierge Routing Active
Distro Active
Google Calendar Active
Google Cloud DNS Active
Google Cloud Storage Active
HubSpot CRM API Active
Salesforce API Active
Salesforce USA1 Active
Zoom Meetings Active
Zoom Web Portal Active
Booking Links Active
Calendar events Active
Chrome Extension Active
Dashboard Active
Email notifications & alerting Active
Instant Booker Active
Chat Active
ChiliCal Active
Component Status
Concierge Routing Active
Distro Active
Google Calendar Active
Google Cloud DNS Active
Google Cloud Storage Active
HubSpot CRM API Active
Salesforce API Active
Salesforce USA1 Active
Zoom Meetings Active
Zoom Web Portal Active
Active
Booking Links Active
Calendar events Active
Chrome Extension Active
Dashboard Active
Email notifications & alerting Active
Instant Booker Active
Active
Chat Active
ChiliCal Active

Latest Chili Piper outages and incidents.

View the latest incidents for Chili Piper and check for official updates:

Updates:

  • Time: Nov. 16, 2021, 6:10 p.m.
    Status: Resolved
    Update: Google has resolved their incident and Chili Piper is back up. Please reload the page.
  • Time: Nov. 16, 2021, 6:10 p.m.
    Status: Resolved
    Update: Google has resolved their incident and Chili Piper is back up. Please reload the page.
  • Time: Nov. 16, 2021, 5:59 p.m.
    Status: Identified
    Update: We identified the issue stemming from Google Cloud, they are having uptime issues - https://status.cloud.google.com/. We are looking into a workaround and monitoring, stay tuned!
  • Time: Nov. 16, 2021, 5:59 p.m.
    Status: Identified
    Update: We identified the issue stemming from Google Cloud, they are having uptime issues - https://status.cloud.google.com/. We are looking into a workaround and monitoring, stay tuned!
  • Time: Nov. 16, 2021, 5:57 p.m.
    Status: Investigating
    Update: We are investigating an issue with Google Cloud impacting logging into Chili Piper, our engineers are on it!
  • Time: Nov. 16, 2021, 5:57 p.m.
    Status: Investigating
    Update: We are investigating an issue with Google Cloud impacting logging into Chili Piper, our engineers are on it!

Updates:

  • Time: Sept. 22, 2021, 12:14 p.m.
    Status: Resolved
    Update: We confirm Salesforce has resolved this - service has recovered and requests to Salesforce are sent as expected. Only a subset of Salesforce users were affected. Incident is resolved.
  • Time: Sept. 22, 2021, 12:10 p.m.
    Status: Monitoring
    Update: We are seeing SF service recovering and loading speed is back to normal. We are monitoring and will update this incident shortly for confirmation.
  • Time: Sept. 22, 2021, 11:43 a.m.
    Status: Identified
    Update: We are seeing reports of Instant Booker loading slowly, with Looking for Lead or Contact message, due to Salesforce experiencing traffic spikes - https://downdetector.com/status/salesforcecom/. Only a subset of Salesforce users are affected. We are monitoring.

Updates:

  • Time: Sept. 22, 2021, 12:14 p.m.
    Status: Resolved
    Update: We confirm Salesforce has resolved this - service has recovered and requests to Salesforce are sent as expected. Only a subset of Salesforce users were affected. Incident is resolved.
  • Time: Sept. 22, 2021, 12:10 p.m.
    Status: Monitoring
    Update: We are seeing SF service recovering and loading speed is back to normal. We are monitoring and will update this incident shortly for confirmation.
  • Time: Sept. 22, 2021, 11:43 a.m.
    Status: Identified
    Update: We are seeing reports of Instant Booker loading slowly, with Looking for Lead or Contact message, due to Salesforce experiencing traffic spikes - https://downdetector.com/status/salesforcecom/. Only a subset of Salesforce users are affected. We are monitoring.

Updates:

  • Time: Aug. 24, 2021, 5:50 a.m.
    Status: Resolved
    Update: We have pushed a fix and performance has been stable, all systems are working as expected. We are continuing to monitor.
  • Time: Aug. 24, 2021, 5:50 a.m.
    Status: Resolved
    Update: We have pushed a fix and performance has been stable, all systems are working as expected. We are continuing to monitor.
  • Time: Aug. 24, 2021, 2:24 a.m.
    Status: Identified
    Update: We are still in the process of recovering the database cluster which accounts for the length of time this incident has remained open. Our team has been working on alternatives to recover the process faster and will continue to explore options to expedite this. We will continue to provide updates as relevant information emerges.
  • Time: Aug. 24, 2021, 2:24 a.m.
    Status: Identified
    Update: We are still in the process of recovering the database cluster which accounts for the length of time this incident has remained open. Our team has been working on alternatives to recover the process faster and will continue to explore options to expedite this. We will continue to provide updates as relevant information emerges.
  • Time: Aug. 23, 2021, 11:59 p.m.
    Status: Identified
    Update: Our team is still in the process of resolving the incident which is impacting one of our database clusters. Mitigation has taken longer than expected, however our team is working to ensure this is resolved as quickly as possible. Please subscribe to updates on this status page in order to be notified once a resolution has rolled out to all impacted customers.
  • Time: Aug. 23, 2021, 11:59 p.m.
    Status: Identified
    Update: Our team is still in the process of resolving the incident which is impacting one of our database clusters. Mitigation has taken longer than expected, however our team is working to ensure this is resolved as quickly as possible. Please subscribe to updates on this status page in order to be notified once a resolution has rolled out to all impacted customers.
  • Time: Aug. 23, 2021, 9:48 p.m.
    Status: Identified
    Update: The issue has been identified and our team is working on a fix. Expect services to resume shortly. Current impact is on booking links, chrome extension and add-in, as well as dashboard. Users impacted may see slow performance or may not be able to access these features.
  • Time: Aug. 23, 2021, 9:48 p.m.
    Status: Identified
    Update: The issue has been identified and our team is working on a fix. Expect services to resume shortly. Current impact is on booking links, chrome extension and add-in, as well as dashboard. Users impacted may see slow performance or may not be able to access these features.
  • Time: Aug. 23, 2021, 8:07 p.m.
    Status: Investigating
    Update: We have identified that this also impacts our Chrome Extension (Instant Booker) for the same subset of customers. We are actively working to address these issues.
  • Time: Aug. 23, 2021, 8:07 p.m.
    Status: Investigating
    Update: We have identified that this also impacts our Chrome Extension (Instant Booker) for the same subset of customers. We are actively working to address these issues.
  • Time: Aug. 23, 2021, 7:14 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 23, 2021, 7:14 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 23, 2021, 7:12 p.m.
    Status: Investigating
    Update: We are currently investigating reports of site performance issues, including inability to login affecting a subset of our customers.

Updates:

  • Time: March 18, 2021, 4:19 p.m.
    Status: Resolved
    Update: Incident was resolved and we took precautions to make sure it doesn't happen again. Leads who did not book were disqualified for this period: March 17, 10 am PST - March 18, 9 am PST. Please qualify these Leads manually - you can check the submissions and timeframe in Prospect History - https://help.chilipiper.com/hc/en-us/articles/360053800293#h_01EZ8GF0022JES6HY0HBNYCCZ6
  • Time: March 18, 2021, 4:05 p.m.
    Status: Monitoring
    Update: We found the issue and pushed a fix, routing is working as expected. We are monitoring.
  • Time: March 18, 2021, 3:15 p.m.
    Status: Identified
    Update: We identified an issue with routing where, in some cases, prospects are disqualified. Our engineering team is looking into it.

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Frequently Asked Questions - Chili Piper

Is there a Chili Piper outage?
The current status of Chili Piper is: Systems Active
Where can I find the official status page of Chili Piper?
The official status page for Chili Piper is here
How can I get notified if Chili Piper is down or experiencing an outage?
To get notified of any status changes to Chili Piper, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Chili Piper every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Chili Piper do?
Chili Piper automates appointment scheduling for sales teams, converting inbound leads into qualified meetings with ease.

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