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Is there an CipherHealth outage?

CipherHealth status: Systems Active

Last checked: 2 minutes ago

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CipherHealth outages and incidents

Outage and incident data over the last 30 days for CipherHealth.

There have been 1 outages or incidents for CipherHealth in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CipherHealth

Outlogger tracks the status of these components for Xero:

EHR Activation Gateway Active
Appointment Rescheduling Active
CipherKiosk App Active
CipherOutreach Active
CipherRounds App Active
Data Feeds (HL7) Active
Email Active
Evolve Application Active
Insights Dashboards Active
Manual Exports Active
Reports Active
Scheduled Exports Active
SFTP Imports Active
Single Sign On (SSO) and Login Active
Component Status
EHR Activation Gateway Active
Active
Appointment Rescheduling Active
CipherKiosk App Active
CipherOutreach Active
CipherRounds App Active
Data Feeds (HL7) Active
Email Active
Evolve Application Active
Insights Dashboards Active
Manual Exports Active
Reports Active
Scheduled Exports Active
SFTP Imports Active
Single Sign On (SSO) and Login Active

Latest CipherHealth outages and incidents.

View the latest incidents for CipherHealth and check for official updates:

Updates:

  • Time: Jan. 16, 2022, 9:04 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 16, 2022, 8:41 p.m.
    Status: Monitoring
    Update: We have finished processing backlogged HL7 messages and are continuing to see inbound & outbound messages flowing smoothly. We will continue to monitor the situation closely.
  • Time: Jan. 16, 2022, 8:10 p.m.
    Status: Monitoring
    Update: Our vendor instituted a fix and we are continuing to monitor the issue. We are currently receiving and processing backlogged HL7 messages successfully. We will keep a close eye on the situation.
  • Time: Jan. 16, 2022, 7:51 p.m.
    Status: Identified
    Update: We are continuing to work with our Vendor to resolve the issue.
  • Time: Jan. 16, 2022, 5:57 p.m.
    Status: Identified
    Update: We have identified an issue with our 3rd party VPN Tunnel vendor affecting a small subset of VPN tunnels. We are actively engaging with them to resolve the issue. HL7 messages may be queuing currently but will be processed when the tunnels are fixed. Please reach out to [email protected] if you are impacted and have additional questions.
  • Time: Jan. 16, 2022, 5:14 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 16, 2022, 4:15 p.m.
    Status: Investigating
    Update: We are currently investigating an issue for a small subset of customers where HL7 message processing is being delayed.

Updates:

  • Time: Jan. 16, 2022, 9:04 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 16, 2022, 8:41 p.m.
    Status: Monitoring
    Update: We have finished processing backlogged HL7 messages and are continuing to see inbound & outbound messages flowing smoothly. We will continue to monitor the situation closely.
  • Time: Jan. 16, 2022, 8:10 p.m.
    Status: Monitoring
    Update: Our vendor instituted a fix and we are continuing to monitor the issue. We are currently receiving and processing backlogged HL7 messages successfully. We will keep a close eye on the situation.
  • Time: Jan. 16, 2022, 7:51 p.m.
    Status: Identified
    Update: We are continuing to work with our Vendor to resolve the issue.
  • Time: Jan. 16, 2022, 5:57 p.m.
    Status: Identified
    Update: We have identified an issue with our 3rd party VPN Tunnel vendor affecting a small subset of VPN tunnels. We are actively engaging with them to resolve the issue. HL7 messages may be queuing currently but will be processed when the tunnels are fixed. Please reach out to [email protected] if you are impacted and have additional questions.
  • Time: Jan. 16, 2022, 5:14 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Jan. 16, 2022, 4:15 p.m.
    Status: Investigating
    Update: We are currently investigating an issue for a small subset of customers where HL7 message processing is being delayed.

Updates:

  • Time: Dec. 24, 2021, 6:30 a.m.
    Status: Resolved
    Update: This incident has been resolved and we continue to monitor system performance.
  • Time: Dec. 24, 2021, 6:08 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring results.
  • Time: Dec. 24, 2021, 6:04 a.m.
    Status: Identified
    Update: The issue has been identified and systems are being scaled to address a systems failure.
  • Time: Dec. 24, 2021, 5:54 a.m.
    Status: Investigating
    Update: We are currently investigating and issue impacting our SFTP services.

Updates:

  • Time: Dec. 24, 2021, 6:30 a.m.
    Status: Resolved
    Update: This incident has been resolved and we continue to monitor system performance.
  • Time: Dec. 24, 2021, 6:08 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring results.
  • Time: Dec. 24, 2021, 6:04 a.m.
    Status: Identified
    Update: The issue has been identified and systems are being scaled to address a systems failure.
  • Time: Dec. 24, 2021, 5:54 a.m.
    Status: Investigating
    Update: We are currently investigating and issue impacting our SFTP services.

Updates:

  • Time: Nov. 16, 2021, 8:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 16, 2021, 7:26 p.m.
    Status: Monitoring
    Update: Our vendor has implemented a fix and we are closely monitoring the issue.
  • Time: Nov. 16, 2021, 6:34 p.m.
    Status: Identified
    Update: Insights Dashboards have recovered, however we are waiting for our vendor to confirm the root cause has been addressed. We will continue to monitor the situation.
  • Time: Nov. 16, 2021, 6:10 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with a 3rd party Data Warehouse vendor which is impacting the availability of our Insights Dashboards. We will update as we know more, and you can also follow the status directly from our Vendor here. https://status.snowflake.com/

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Frequently Asked Questions - CipherHealth

Is there a CipherHealth outage?
The current status of CipherHealth is: Systems Active
Where can I find the official status page of CipherHealth?
The official status page for CipherHealth is here
How can I get notified if CipherHealth is down or experiencing an outage?
To get notified of any status changes to CipherHealth, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of CipherHealth every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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