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Is there an CipherHealth outage?

CipherHealth status: Systems Active

Last checked: 3 minutes ago

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CipherHealth outages and incidents

Outage and incident data over the last 30 days for CipherHealth.

There have been 1 outages or incidents for CipherHealth in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for CipherHealth

Outlogger tracks the status of these components for Xero:

EHR Activation Gateway Active
Appointment Rescheduling Active
CipherKiosk App Active
CipherOutreach Active
CipherRounds App Active
Data Feeds (HL7) Active
Email Active
Evolve Application Active
Insights Dashboards Active
Manual Exports Active
Reports Active
Scheduled Exports Active
SFTP Imports Active
Single Sign On (SSO) and Login Active
Component Status
EHR Activation Gateway Active
Active
Appointment Rescheduling Active
CipherKiosk App Active
CipherOutreach Active
CipherRounds App Active
Data Feeds (HL7) Active
Email Active
Evolve Application Active
Insights Dashboards Active
Manual Exports Active
Reports Active
Scheduled Exports Active
SFTP Imports Active
Single Sign On (SSO) and Login Active

Latest CipherHealth outages and incidents.

View the latest incidents for CipherHealth and check for official updates:

Updates:

  • Time: Nov. 16, 2021, 8:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 16, 2021, 7:26 p.m.
    Status: Monitoring
    Update: Our vendor has implemented a fix and we are closely monitoring the issue.
  • Time: Nov. 16, 2021, 6:34 p.m.
    Status: Identified
    Update: Insights Dashboards have recovered, however we are waiting for our vendor to confirm the root cause has been addressed. We will continue to monitor the situation.
  • Time: Nov. 16, 2021, 6:10 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with a 3rd party Data Warehouse vendor which is impacting the availability of our Insights Dashboards. We will update as we know more, and you can also follow the status directly from our Vendor here. https://status.snowflake.com/

Updates:

  • Time: Nov. 17, 2021, 12:42 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 17, 2021, 12:42 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 17, 2021, 12:42 p.m.
    Status: Monitoring
    Update: The issue is resolved. Reporting capability is back for all products now.
  • Time: Nov. 17, 2021, 12:42 p.m.
    Status: Monitoring
    Update: The issue is resolved. Reporting capability is back for all products now.
  • Time: Nov. 16, 2021, 9:59 p.m.
    Status: Monitoring
    Update: The Outreach reports are still paused and we anticipate that they will remain paused until tomorrow morning hours. The data needed for the Outreach reports is being processed and we evaluated it will take until tomorrow morning to complete. If any other update becomes available sooner, we will reflect it here . Otherwise, we will provide an update early tomorrow morning.
  • Time: Nov. 16, 2021, 9:59 p.m.
    Status: Monitoring
    Update: The Outreach reports are still paused and we anticipate that they will remain paused until tomorrow morning hours. The data needed for the Outreach reports is being processed and we evaluated it will take until tomorrow morning to complete. If any other update becomes available sooner, we will reflect it here . Otherwise, we will provide an update early tomorrow morning.
  • Time: Nov. 16, 2021, 7 p.m.
    Status: Monitoring
    Update: All impacted reports that were paused earlier in the day or had missing data have been resent at this point. We are still working on the Outreach reports data after which Outreach report packages will be Unpaused. The next update will be when the Outreach reports are closer to being unpaused which is approximately closer to 6 pm CT
  • Time: Nov. 16, 2021, 7 p.m.
    Status: Monitoring
    Update: All impacted reports that were paused earlier in the day or had missing data have been resent at this point. We are still working on the Outreach reports data after which Outreach report packages will be Unpaused. The next update will be when the Outreach reports are closer to being unpaused which is approximately closer to 6 pm CT
  • Time: Nov. 16, 2021, 5:21 p.m.
    Status: Monitoring
    Update: We have unpaused all Non-Outreach reports. All Scheduled reports except for Outreach will be sent out at 1:00 pm ET. We are continuing to work on the Outreach reports data . Service for the Outreach reports will be resumed as soon as the data is caught up in approximately 6 to 7 hours.
  • Time: Nov. 16, 2021, 5:21 p.m.
    Status: Monitoring
    Update: We have unpaused all Non-Outreach reports. All Scheduled reports except for Outreach will be sent out at 1:00 pm ET. We are continuing to work on the Outreach reports data . Service for the Outreach reports will be resumed as soon as the data is caught up in approximately 6 to 7 hours.
  • Time: Nov. 16, 2021, 3:10 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 16, 2021, 3:10 p.m.
    Status: Identified
    Update: We are continuing to work on a fix for this issue.
  • Time: Nov. 16, 2021, 2:28 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 16, 2021, 2:28 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 16, 2021, 1:41 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with our Email Reporting functionality. Reporting is paused currently.
  • Time: Nov. 16, 2021, 1:41 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with our Email Reporting functionality. Reporting is paused currently.

Updates:

  • Time: Nov. 2, 2021, 10:47 p.m.
    Status: Resolved
    Update: Our Dashboards were unavailable for a brief 35 minutes while the Snowflake Database servers were down from 5:05 pm EDT - 5:40 pm EDT. Snowflake restored their services within the 30 minutes and the Dashboards became available at 5:40 pm EDT again. Service is back to normal now.

Updates:

  • Time: Nov. 2, 2021, 10:47 p.m.
    Status: Resolved
    Update: Our Dashboards were unavailable for a brief 35 minutes while the Snowflake Database servers were down from 5:05 pm EDT - 5:40 pm EDT. Snowflake restored their services within the 30 minutes and the Dashboards became available at 5:40 pm EDT again. Service is back to normal now.

Updates:

  • Time: Nov. 23, 2021, 8:48 p.m.
    Status: Postmortem
    Update: On October 31st, CipherHealth identified an issue with a third-party VPN tunnel vendor that resulted in a delay of HL7 message delivery. The delay in HL7 messages meant that some of our CipherRounds customers may have found their census in the application was outdated and lagged behind updates in their EMR. We immediately notified the vendor and they were able to identify a hardware failure on their end, which they remediated by the end of day. When the third-party vendor notified us that they resolved the issue, we immediately started processing all delayed messages to ensure our system was up to date.The service was monitored and fully restored the same day.
  • Time: Nov. 1, 2021, 12:19 p.m.
    Status: Resolved
    Update: The incident has been resolved.
  • Time: Nov. 1, 2021, 1:08 a.m.
    Status: Monitoring
    Update: The vendor has indicated the issue with the identified VPN tunnel issue has now been resolved. We have verified the impacted customers HL7 messages and we see the messages coming through so the issue has been resolved. We are actively monitoring the HL7 space to ensure there are no gaps before completely closing on this.
  • Time: Oct. 31, 2021, 11:01 p.m.
    Status: Identified
    Update: We are continuing to work on the fix for this issue with our vendor. Our Vendor has identified the initial root cause as an issue with DFW ASA that terminates VPN connections and they are actively working on resolving it . The vendor indicated they will have this resolved by Monday however if an update becomes available prior to Monday, we will provide an update accordingly.
  • Time: Oct. 31, 2021, 10 p.m.
    Status: Identified
    Update: We are continuing to work on this issue.
  • Time: Oct. 31, 2021, 8:07 p.m.
    Status: Identified
    Update: The issue has been identified and we are working on a solution. The issue is with a small number of customer VPN tunnels and we are engaging our VPN vendor to assist in re-establishing these connections. There is no action required on the part of any CipherHealth customers at this time.
  • Time: Oct. 31, 2021, 6:58 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 31, 2021, 5:59 p.m.
    Status: Investigating
    Update: We are currently investigating an issue for a small subset of customers where HL7 message processing is being delayed.

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Frequently Asked Questions - CipherHealth

Is there a CipherHealth outage?
The current status of CipherHealth is: Systems Active
Where can I find the official status page of CipherHealth?
The official status page for CipherHealth is here
How can I get notified if CipherHealth is down or experiencing an outage?
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