Is there an CipherHealth outage?
CipherHealth status: Systems Active
Last checked: 7 minutes ago
Get notified about any outages, downtime or incidents for CipherHealth and 1800+ other cloud vendors. Monitor 10 companies, for free.
Last checked: 7 minutes ago
Get notified about any outages, downtime or incidents for CipherHealth and 1800+ other cloud vendors. Monitor 10 companies, for free.
Outage and incident data over the last 30 days for CipherHealth.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| EHR Activation Gateway | Active |
| Evolve | Active |
| Appointment Rescheduling | Active |
| CipherKiosk App | Active |
| CipherOutreach | Active |
| CipherRounds App | Active |
| Data Feeds (HL7) | Active |
| Active | |
| Evolve Application | Active |
| Insights Dashboards | Active |
| Manual Exports | Active |
| Reports | Active |
| Scheduled Exports | Active |
| SFTP Imports | Active |
| Single Sign On (SSO) and Login | Active |
View the latest incidents for CipherHealth and check for official updates:
Description: On October 31st, CipherHealth identified an issue with a third-party VPN tunnel vendor that resulted in a delay of HL7 message delivery. The delay in HL7 messages meant that some of our CipherRounds customers may have found their census in the application was outdated and lagged behind updates in their EMR. We immediately notified the vendor and they were able to identify a hardware failure on their end, which they remediated by the end of day. When the third-party vendor notified us that they resolved the issue, we immediately started processing all delayed messages to ensure our system was up to date.The service was monitored and fully restored the same day.
Status: Postmortem
Impact: Minor | Started At: Oct. 31, 2021, 5:59 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: Oct. 27, 2021, 4:31 p.m.
Description: This incident has been resolved.
Status: Resolved
Impact: Major | Started At: Oct. 27, 2021, 4:31 p.m.
Description: _On Sept 22nd, CipherHealth identified a hypervisor management controller failure that occurred within one of our data centers. The affected systems impacted CipherOutreach and a subset of Email reporting functionalities. Our engineering team immediately took steps to mitigate any impacts this may have had, and as a preventative measure paused all Outreach calls until the situation could be fully assessed. We were able to resolve the situation within two hours, and recover most Outreach attempts that were previously paused. Cipher is currently migrating our workloads to cloud environments to provide more scalability and redundancy against future site issues. For further information feel free to contact CipherHealth support._
Status: Postmortem
Impact: Major | Started At: Sept. 22, 2021, 6:22 p.m.
Description: _On Sept 22nd, CipherHealth identified a hypervisor management controller failure that occurred within one of our data centers. The affected systems impacted CipherOutreach and a subset of Email reporting functionalities. Our engineering team immediately took steps to mitigate any impacts this may have had, and as a preventative measure paused all Outreach calls until the situation could be fully assessed. We were able to resolve the situation within two hours, and recover most Outreach attempts that were previously paused. Cipher is currently migrating our workloads to cloud environments to provide more scalability and redundancy against future site issues. For further information feel free to contact CipherHealth support._
Status: Postmortem
Impact: Major | Started At: Sept. 22, 2021, 6:22 p.m.
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