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Is there an Cleo outage?

Cleo status: Systems Active

Last checked: 8 minutes ago

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Cleo outages and incidents

Outage and incident data over the last 30 days for Cleo.

There have been 1 outages or incidents for Cleo in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Cleo

Outlogger tracks the status of these components for Xero:

CIC Agent Active
CIC Cockpit Active
CIC Studio Active
Cleo Solution Center Active
API Gateway Active
Integration Engine Active
Protocol Engine Active
Proxy Service Active
Router Active
Component Status
CIC Agent Active
CIC Cockpit Active
CIC Studio Active
Cleo Solution Center Active
Active
API Gateway Active
Integration Engine Active
Protocol Engine Active
Proxy Service Active
Router Active

Latest Cleo outages and incidents.

View the latest incidents for Cleo and check for official updates:

Updates:

  • Time: Sept. 22, 2022, 12:59 a.m.
    Status: Resolved
    Update: All transactions are processing successfully and without delays. All CIC Cockpit services and capabilities are performing as normal and are confirmed through monitoring. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days.
  • Time: Sept. 22, 2022, 12:12 a.m.
    Status: Investigating
    Update: All transactions are processing normally. Customers may be experiencing delays of up to 30 minutes in CIC Cockpit visibility only. Cleo engineers are continuing to investigate the CIC Cockpit delay issue and will provide periodic updates.
  • Time: Sept. 21, 2022, 9:49 p.m.
    Status: Investigating
    Update: All transactions are processing normally. Customers may be experiencing delays of up to 75 minutes in CIC Cockpit visibility only. Cleo engineers are continuing to investigate the CIC Cockpit delay issue and will provide periodic updates.
  • Time: Sept. 21, 2022, 7:43 p.m.
    Status: Investigating
    Update: At this time, all transactions are processing normally. Customers may be experiencing delays of up to 75 minutes in CIC Cockpit visibility only. Cleo engineers are continuing to investigate the CIC Cockpit delay issue and will provide periodic updates.
  • Time: Sept. 21, 2022, 4:56 p.m.
    Status: Investigating
    Update: The issue with viewing some components in CIC Studio has been resolved. Customers may still be experiencing delays of up to 120 minutes in CIC Cockpit. Cleo engineers are continuing to investigate the CIC Cockpit delay issue and will provide periodic updates.
  • Time: Sept. 21, 2022, 4:33 p.m.
    Status: Investigating
    Update: Customers may be experiencing delays of up to 120 minutes in CIC Cockpit and might experience issue viewing some components in CIC Studio. Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: Sept. 21, 2022, 3:12 p.m.
    Status: Investigating
    Update: Customers may be experiencing delays of up to 90 minutes in CIC Cockpit and might experience issue viewing some components in CIC Studio. Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: Sept. 21, 2022, 12:03 p.m.
    Status: Investigating
    Update: At this time, some customers may experience intermittent latency in processing messages. Cleo engineers are continuing to investigate and will provide periodic updates
  • Time: Sept. 21, 2022, 10:09 a.m.
    Status: Investigating
    Update: Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: Sept. 21, 2022, 9:10 a.m.
    Status: Investigating
    Update: On Wednesday, September 21, 2022 at approximately 02:20 CDT, Cleo has detected an anomaly which may affect the performance of Cleo Integration Cloud. Cleo engineers are actively investigating.

Updates:

  • Time: Aug. 24, 2022, 7:31 p.m.
    Status: Resolved
    Update: Customers may have experienced issues accessing the Cleo Integration Cloud (CIC) Cockpit between 12:00 CDT - 12:34 CDT. If your Database integrations are using the CIC DB Proxy feature, some Database connection attempts and active Database connections may have failed during this time. In the CIC Job’s view, these connection failures would be identified with a red status. All CIC services are performing as normal and confirmed through monitoring as of 12:34 CDT. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

Updates:

  • Time: Aug. 19, 2022, 12:15 a.m.
    Status: Resolved
    Update: All CIC Studio services are performing as normal and have been confirmed through monitoring.
  • Time: Aug. 19, 2022, 12:03 a.m.
    Status: Monitoring
    Update: Cleo engineers have applied a fix to restore normal performance and functionality to CIC Studio. Our team is closely monitoring CIC Studio to ensure there is no recurrence of the previous condition.
  • Time: Aug. 18, 2022, 8:48 p.m.
    Status: Monitoring
    Update: Cleo engineers are preparing a fix to restore normal service performance of CIC Studio. Cleo will perform an Emergency Maintenance on Thursday, August 18, at approximately 18:00 CDT. We will update our status page with complete details on the window and provide ongoing updates as the scheduled maintenance is underway.
  • Time: Aug. 18, 2022, 5:52 p.m.
    Status: Identified
    Update: Cleo engineers have identified the underlying cause and have applied corrective actions. Transactions are NOW processing normally. However, at this time, certain features in CIC Studio may not yet be performing as normal. Our team is working on corrective actions to address this condition in CIC Studio. We will continue to provide periodic updates in the next two hours.
  • Time: Aug. 18, 2022, 5:39 p.m.
    Status: Investigating
    Update: Cleo has identified an anomaly which may affect the performance of Cleo Integration Cloud for some customers. Only a small percentage of customers and transactions are affected. Cleo engineers are actively investigating.

Updates:

  • Time: Aug. 4, 2022, 7:35 p.m.
    Status: Resolved
    Update: Customers may have experienced delays in transaction processing for up to 36 minutes between the hours of 10:42 CDT - 11:18 CDT. If your Database integrations are using the Cleo Integration Cloud's (CIC) DB Proxy feature, some Database connection attempts and active Database connections may have failed during this time. In the CIC Job’s view, these connection failures would be identified with a red status. All CIC services are performing as normal and confirmed through monitoring as of 11:18 CDT. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

Updates:

  • Time: July 12, 2022, 10:51 p.m.
    Status: Resolved
    Update: All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. [Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.]
  • Time: July 12, 2022, 10:33 p.m.
    Status: Monitoring
    Update: The CIC Cockpit is now showing current transactions and Cleo is continuing to closely monitor CIC to ensure that all services are performing as normal.
  • Time: July 12, 2022, 9:41 p.m.
    Status: Investigating
    Update: Customers may still be experiencing delays of up to 30 minutes in the Messages view in CIC Cockpit. Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: July 12, 2022, 7:31 p.m.
    Status: Investigating
    Update: Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: July 12, 2022, 6:25 p.m.
    Status: Investigating
    Update: Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: July 12, 2022, 5:02 p.m.
    Status: Investigating
    Update: At this time, some customers may experience intermittent latency while using CIC Cockpit. Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: July 12, 2022, 3:11 p.m.
    Status: Investigating
    Update: At this time, some customers may experience intermittent latency while using CIC Cockpit. Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: July 12, 2022, 3:07 p.m.
    Status: Investigating
    Update: At this time, some customers may experience intermittent latency while using CIC Cockpit. Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: July 12, 2022, 1:40 p.m.
    Status: Investigating
    Update: Cleo engineers are continuing to investigate and will provide periodic updates.
  • Time: July 12, 2022, 12:26 p.m.
    Status: Investigating
    Update: Cleo Engineers have been notified of latency which may affect the experience of some customers while using CIC Cockpit. Our team is actively investigating.

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Frequently Asked Questions - Cleo

Is there a Cleo outage?
The current status of Cleo is: Systems Active
Where can I find the official status page of Cleo?
The official status page for Cleo is here
How can I get notified if Cleo is down or experiencing an outage?
To get notified of any status changes to Cleo, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Cleo every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Cleo do?
Cleo helps organizations onboard partners quickly, automate API and EDI transactions, and gain complete visibility. Discover more about this leading service.

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