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Is there an ClickDimensions outage?

ClickDimensions status: Systems Active

Last checked: 9 minutes ago

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ClickDimensions outages and incidents

Outage and incident data over the last 30 days for ClickDimensions.

There have been 1 outages or incidents for ClickDimensions in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ClickDimensions

Outlogger tracks the status of these components for Xero:

ClickDimensions Academy Active
ClickDimensions Blog Active
ClickDimensions Help Site Active
ClickDimensions Intelligent Dashboards Active
ClickDimensions Sales Engagement Application Active
ClickDimensions Website Active
Campaign Automations Active
CRM / SDK Connectivity Active
Email Active
Email Statistics Active
Eventbrite Connector Active
Forms Active
GoToWebinar Connector Active
Image Manager Active
Import Tool Active
Landing Pages Active
Lead Scoring Active
Marketing Calendar Active
Service Bus Relay Connector Active
SMS Active
Social Posting Active
Solution Active
Subscription Management Active
Surveys Active
Web Tracking Active
Campaign Automations Active
CRM / SDK Connectivity Active
Email Active
Email Statistics Active
Eventbrite Connector Active
Forms Active
GoToWebinar Connector Active
Image Manager Active
Import Tool Active
Landing Pages Active
Lead Scoring Active
Marketing Calendar Active
Service Bus Relay Connector Active
Settings Active
SMS Active
Social Posting Active
Solution Active
Subscription Management Active
Surveys Active
Web Tracking Active
Campaign Automations Active
CRM / SDK Connectivity Active
Email Active
Email Statistics Active
Eventbrite Connector Active
Forms Active
GoToWebinar Connector Active
Image Manager Active
Import Tool Active
Landing Pages Active
Lead Scoring Active
Marketing Calendar Active
Service Bus Relay Connector Active
SMS Active
Social Posting Active
Solution Active
Subscription Management Active
Surveys Active
Web Tracking Active
Twilio SMS Active
Zoom Zoom Meetings Active
Zoom Zoom Video Webinars Active
Campaign Automations Active
CRM SDK / Connectivity Active
Email Active
Email Statistics Active
Eventbrite Connector Active
Forms Active
GoToWebinar Connector Active
Image Manager Active
Import Tool Active
Landing Pages Active
Lead Scoring Active
Marketing Calendar Active
Service Bus Relay Connector Active
SMS Active
Social Posting Active
Solution Active
Subscription Management Active
Surveys Active
Web Tracking Active
Component Status
ClickDimensions Academy Active
ClickDimensions Blog Active
ClickDimensions Help Site Active
ClickDimensions Intelligent Dashboards Active
ClickDimensions Sales Engagement Application Active
ClickDimensions Website Active
Active
Campaign Automations Active
CRM / SDK Connectivity Active
Email Active
Email Statistics Active
Eventbrite Connector Active
Forms Active
GoToWebinar Connector Active
Image Manager Active
Import Tool Active
Landing Pages Active
Lead Scoring Active
Marketing Calendar Active
Service Bus Relay Connector Active
SMS Active
Social Posting Active
Solution Active
Subscription Management Active
Surveys Active
Web Tracking Active
Active
Campaign Automations Active
CRM / SDK Connectivity Active
Email Active
Email Statistics Active
Eventbrite Connector Active
Forms Active
GoToWebinar Connector Active
Image Manager Active
Import Tool Active
Landing Pages Active
Lead Scoring Active
Marketing Calendar Active
Service Bus Relay Connector Active
Settings Active
SMS Active
Social Posting Active
Solution Active
Subscription Management Active
Surveys Active
Web Tracking Active
Active
Campaign Automations Active
CRM / SDK Connectivity Active
Email Active
Email Statistics Active
Eventbrite Connector Active
Forms Active
GoToWebinar Connector Active
Image Manager Active
Import Tool Active
Landing Pages Active
Lead Scoring Active
Marketing Calendar Active
Service Bus Relay Connector Active
SMS Active
Social Posting Active
Solution Active
Subscription Management Active
Surveys Active
Web Tracking Active
Active
Twilio SMS Active
Zoom Zoom Meetings Active
Zoom Zoom Video Webinars Active
Active
Campaign Automations Active
CRM SDK / Connectivity Active
Email Active
Email Statistics Active
Eventbrite Connector Active
Forms Active
GoToWebinar Connector Active
Image Manager Active
Import Tool Active
Landing Pages Active
Lead Scoring Active
Marketing Calendar Active
Service Bus Relay Connector Active
SMS Active
Social Posting Active
Solution Active
Subscription Management Active
Surveys Active
Web Tracking Active

Latest ClickDimensions outages and incidents.

View the latest incidents for ClickDimensions and check for official updates:

Updates:

  • Time: Nov. 19, 2024, 1:38 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 19, 2024, 1:09 p.m.
    Status: Identified
    Update: We have identified a service degradation in our email preview function. We are working with our service provider to restore functionality to normal levels.

Updates:

  • Time: Oct. 25, 2024, 8:26 a.m.
    Status: Resolved
    Update: We received reports of Email Send's not sending. After further review, This has being identified as a Data Warehouse issue impacting the processing of email sends and syncing of statistics to CRM. This has now being resolved. If you continue to notice issues with this feature, please reach out to Click Support.

Updates:

  • Time: Aug. 14, 2024, 2:04 p.m.
    Status: Postmortem
    Update: Issue Description: Users unable to sign into Click services due to an Authentication outage. ‌ Timeline: An approved maintenance window scheduled to run an upgrade of a critical piece of infrastructure completed successfully on Wednesday at 8am Irish. During post migration testing, an issue was identified on the migrated infrastructure relating to the authentication service and a High Severity ticket was raised with our vendor to address the issue. Our vendor engaged with us within 20 mins and there was an interactive period of investigation. At 12pm Irish, the issue was identified as a configuration fault with our Vendor and the issue was escalated to the vendor product team for resolution. At 1:05pm, the vendor product team implemented a fix by correcting an infrastructure DNS misconfiguration and all Click services were restored by 1:30pm. ‌ RCA: The authentication service was successfully migrated to new infrastructure but automated migration processes \(managed by our vendor\) did not complete the DNS updates correctly. Our vendor corrected this misconfiguration within an hour of identifying the fault. ‌ Mitigation: The migration activity was a one-time operation needed to move Click services onto the latest supported platforms. It was fully vetted by our vendor prior to the maintenance window so no issue was expected. No further migration activity is required so there is no risk of a repeat of this incident.
  • Time: Aug. 7, 2024, 1:40 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 7, 2024, 12:24 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring results. Services have been restarted and may take up to 30 minutes to stabilize. We recommend customers clear cookies/cache if Authentication Errors persist.
  • Time: Aug. 7, 2024, 12:16 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Aug. 7, 2024, 12:10 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Aug. 7, 2024, 11:41 a.m.
    Status: Investigating
    Update: We are currently investigating a networking issue, leading to Authentication Errors throughout our product. We are working with Microsoft on resolution and will share updates here as they become available.

Updates:

  • Time: July 22, 2024, 1:42 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 22, 2024, 1:42 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 19, 2024, 1:15 p.m.
    Status: Monitoring
    Update: Click, like many other companies, has been impacted by the Crowdstrike outage today. Some customers experienced authentication errors due to the issues (from 9am UTC to 12pm UTC), but all issues have been resolved. We continue to monitor but we are not currently seeing any outstanding issues. For more details on the Crowdstrike outage, please visit https://www.crowdstrike.com/blog/statement-on-windows-sensor-update/.
  • Time: July 19, 2024, 1:15 p.m.
    Status: Monitoring
    Update: Click, like many other companies, has been impacted by the Crowdstrike outage today. Some customers experienced authentication errors due to the issues (from 9am UTC to 12pm UTC), but all issues have been resolved. We continue to monitor but we are not currently seeing any outstanding issues. For more details on the Crowdstrike outage, please visit https://www.crowdstrike.com/blog/statement-on-windows-sensor-update/.
  • Time: July 19, 2024, 12:09 p.m.
    Status: Monitoring
    Update: Our team is no longer observing any issues with authentication services. Our team is continuing to monitor the issue and investigating whether it was related to widespread Microsoft issues reported on July 19th.
  • Time: July 19, 2024, 12:09 p.m.
    Status: Monitoring
    Update: Our team is no longer observing any issues with authentication services. Our team is continuing to monitor the issue and investigating whether it was related to widespread Microsoft issues reported on July 19th.
  • Time: July 19, 2024, 10:01 a.m.
    Status: Investigating
    Update: We are currently aware and investigating reports of authentication errors in the AU Data Centre.
  • Time: July 19, 2024, 10:01 a.m.
    Status: Investigating
    Update: We are currently aware and investigating reports of authentication errors in the AU Data Centre.

Updates:

  • Time: July 19, 2024, 12:01 p.m.
    Status: Resolved
    Update: This incident has been resolved. Some residual issues were resolved by 6:35 PM EDT on 7/19 and the entire backlog was cleared by 8:00 PM EDT.
  • Time: July 18, 2024, 7:09 p.m.
    Status: Monitoring
    Update: The issue has been identified and we are monitoring the progress of the fix. Based on the findings, emails that experienced a delay will process in time. Delays of around 2 hours can be expected for any emails that have not processed.
  • Time: July 18, 2024, 5:24 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with email delivery delays in our US data center. This delay is only impacting a subset of accounts. If you experience delays, we recommend not to re-send your emails as this may lead to duplicate deliveries.

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Frequently Asked Questions - ClickDimensions

Is there a ClickDimensions outage?
The current status of ClickDimensions is: Systems Active
Where can I find the official status page of ClickDimensions?
The official status page for ClickDimensions is here
How can I get notified if ClickDimensions is down or experiencing an outage?
To get notified of any status changes to ClickDimensions, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of ClickDimensions every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does ClickDimensions do?
ClickDimensions offers "It's Your Lead Now" service to help businesses manage and track leads efficiently.

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