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Is there an Cradlepoint outage?

Cradlepoint status: Systems Active

Last checked: a minute ago

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Cradlepoint outages and incidents

Outage and incident data over the last 30 days for Cradlepoint.

There have been 0 outages or incidents for Cradlepoint in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Cradlepoint

Outlogger tracks the status of these components for Xero:

NetCloud Manager Cloud Services Static IP Active
Account Login / User Interface / API Active
Endpoint Management Active
Policy Management Active
Subscription Management Active
Visibility, Analytics, and Insights Active
Zero Trust Portal and Authentication Active
Ashburn POP Active
Brazil POP Active
Canada 2 POP Active
Canada POP Active
Chicago POP Active
Mexico POP Active
Ohio POP Active
Phoenix POP Active
San Jose POP Active
Cascade Partner Portal Active
Customer Connect (customer.cradlepoint.com) Active
Documentation Portal (docs.cradlepoint.com) Active
University (www.cradlepointuniversity.com) Active
Website (www.cradlepoint.com) Active
Component Status
NetCloud Manager Cloud Services Static IP Active
Active
Account Login / User Interface / API Active
Endpoint Management Active
Policy Management Active
Subscription Management Active
Visibility, Analytics, and Insights Active
Zero Trust Portal and Authentication Active
Active
Ashburn POP Active
Brazil POP Active
Canada 2 POP Active
Canada POP Active
Chicago POP Active
Mexico POP Active
Ohio POP Active
Phoenix POP Active
San Jose POP Active
Active
Cascade Partner Portal Active
Customer Connect (customer.cradlepoint.com) Active
Documentation Portal (docs.cradlepoint.com) Active
University (www.cradlepointuniversity.com) Active
Website (www.cradlepoint.com) Active

Latest Cradlepoint outages and incidents.

View the latest incidents for Cradlepoint and check for official updates:

Updates:

  • Time: Jan. 11, 2022, 8:15 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 11, 2022, 6:52 p.m.
    Status: Investigating
    Update: Cascade is currently experiencing issues with Deal Registration submissions. Engineering teams are currently engaged on root causing and resolving the issue. For any immediate ordering needs, please contact your Cradlepoint Partner Account Manager. We apologize for any inconvenience this is causing.

Updates:

  • Time: Dec. 15, 2021, 5:28 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 15, 2021, 5:16 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any additional issues.
  • Time: Dec. 15, 2021, 4:22 p.m.
    Status: Monitoring
    Update: NCM is recovering following an issue with our hosting provider. During this period, all Cradlepoint endpoints will continue to remain operational but devices and users could experience degraded performance with NetCloud Manager.
  • Time: Dec. 15, 2021, 4:08 p.m.
    Status: Monitoring
    Update: We are beginning to recover following an outage from our hosting provider. All Cradlepoint endpoints will continue to remain operational.
  • Time: Dec. 15, 2021, 3:49 p.m.
    Status: Investigating
    Update: We are currently investigating what looks to be due to a widespread incident that is not unique to Cradlepoint NetCloud Manager. We are actively exploring possible mitigation measures and are in contact with our service providers for latest updates. During this period, all Cradlepoint endpoints will continue to remain operational but devices and users could experience limited access to NetCloud Manager.
  • Time: Dec. 15, 2021, 3:21 p.m.
    Status: Investigating
    Update: NetCloud Manager is currently unavailable and are actively investigating. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

Updates:

  • Time: Dec. 1, 2021, 11:55 p.m.
    Status: Postmortem
    Update: Cradlepoint’s engineering team has completed a Root Cause Analysis \(RCA\) of the service disruption that occurred on November 19 2021. Please follow the link below to view the RCA in our Customer Connect Community. Any questions or concerns please contact Cradlepoint Support. [https://customer.cradlepoint.com/s/article/Service-Degradation-RCA-Nov-19th-2021](https://customer.cradlepoint.com/s/article/Service-Degradation-RCA-Nov-19th-2021)
  • Time: Nov. 23, 2021, 10:22 p.m.
    Status: Resolved
    Update: NetCloud Perimeter remains operational and stable so we are resolving this incident.
  • Time: Nov. 23, 2021, 5:49 p.m.
    Status: Monitoring
    Update: NetCloud Perimeter remains operational and stable. Cradlepoint engineering will continue monitoring through the day. If any devices have not reconnected, the user may power cycle/reboot the Cradlepoint device. For MS Windows or other clients that may be experiencing issues reconnecting, we recommend re-authenticating and applying the most recent NCP client update if possible.
  • Time: Nov. 23, 2021, 4:26 a.m.
    Status: Monitoring
    Update: Cradlepoint engineering has completed clearing IP table rules and will continue monitoring. If any devices have not reconnected, the user may power cycle/reboot the Cradlepoint device. For MS Windows or other clients that may be experiencing issues reconnecting, we recommend re-authenticating and applying the most recent NCP client update if possible.
  • Time: Nov. 23, 2021, 2 a.m.
    Status: Monitoring
    Update: Cradlepoint engineering is continuing to clear IP table rules on NCP nodes with positive improvement in system load capacity. Over the next several hours Engineering will slowly apply more updates to nodes and monitor until the system is fully stable. Potential mitigation tactics, if the user power cycles/reboots the Cradlepoint device it could resolve issues involved with NCP failing to reconnect. For MS Windows or other clients that may be experiencing connection issues, we recommend re-authenticating and applying the most recent NCP client update if possible.
  • Time: Nov. 22, 2021, 11:34 p.m.
    Status: Identified
    Update: Cradlepoint engineering has been actively clearing IP table rules on NCP nodes in order to improve system load capacity. The team has been successful in reducing the number of database deadlocks as the root cause of the service degradation affecting client status updates. Engineering will continue to slowly apply updates and monitor until all cases of deadlock conditions cease and the system is fully stable. Potential mitigation tactics, if the user power cycles/reboots the Cradlepoint device it could resolve issues involved with NCP failing to reconnect.
  • Time: Nov. 22, 2021, 8:41 p.m.
    Status: Identified
    Update: We have identified an issue that the team is addressing. The team is making some updates on the backend and you may see a disruption in your network connectivity over the next couple of hours. The engineering team is aware of this issue and working as quickly as possible to address. We apologize for any inconvenience this has caused you.
  • Time: Nov. 22, 2021, 7:52 p.m.
    Status: Monitoring
    Update: NetCloud Perimeter service is operational but we are continuing to monitor.
  • Time: Nov. 22, 2021, 5:55 p.m.
    Status: Monitoring
    Update: NetCloud Perimeter service is fully functional but we are continuing to monitor the system.
  • Time: Nov. 22, 2021, 12:38 a.m.
    Status: Monitoring
    Update: We are aware of the performance degradation causing a potential delay with clients reconnecting. We are monitoring and during this period all active clients will continue to remain operational.
  • Time: Nov. 21, 2021, 11:45 p.m.
    Status: Identified
    Update: NetCloud Perimeter is experiencing a performance degradation causing clients to reconnect slowly. During this period, all active clients will continue to remain operational.

Updates:

  • Time: Nov. 20, 2021, 4:21 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 20, 2021, 2:44 a.m.
    Status: Identified
    Update: We have been able to process several requests but the client reconnects may still be delayed.
  • Time: Nov. 20, 2021, 12:26 a.m.
    Status: Identified
    Update: We are continuing to work on a fix.
  • Time: Nov. 19, 2021, 11:25 p.m.
    Status: Identified
    Update: The team is still working to address the issue.
  • Time: Nov. 19, 2021, 9:16 p.m.
    Status: Identified
    Update: We are continuing to work on the fix to help improve processing of client update requests.
  • Time: Nov. 19, 2021, 8:13 p.m.
    Status: Identified
    Update: The issue we are facing is getting client records updated in the database. The processing is very slow and is impacting the client's ability to update records. The team is working on several fronts to get this fully resolved as quickly as possible.
  • Time: Nov. 19, 2021, 7:08 p.m.
    Status: Identified
    Update: The team has been continuing to work on expediting the client request processes. We apologize for the inconvenience.
  • Time: Nov. 19, 2021, 6:25 p.m.
    Status: Identified
    Update: We are seeing client requests get processed but it is still slow to process and client requests may be delayed.
  • Time: Nov. 19, 2021, 5:09 p.m.
    Status: Identified
    Update: Requests for client updates are still getting delayed. We are working on a fix and will update as soon as possible.
  • Time: Nov. 19, 2021, 4:14 p.m.
    Status: Identified
    Update: We are continuing to work on getting the system back to normal function. Clients attempting to connect may be delayed.
  • Time: Nov. 19, 2021, 3:30 p.m.
    Status: Investigating
    Update: We are working to resolve the issue. New clients attempting to connect to the network may be delayed. We apologize for the inconvenience.
  • Time: Nov. 19, 2021, 2:43 p.m.
    Status: Investigating
    Update: We are currently having a service degradation with NetCloud Perimeter and causing a slow response time for processing client status updates. We are actively working on this issue and apologize for the inconvenience.

Updates:

  • Time: Oct. 29, 2021, 12:27 a.m.
    Status: Postmortem
    Update: Cradlepoint's engineering team has completed a Root Cause Analysis \(RCA\) of the service disruption that occurred on October 28th 2021. Please follow the link below to view the RCA in our Customer Connect Community. Any questions or concerns please contact Cradlepoint Support. [https://customer.cradlepoint.com/s/article/Service-Degradation-RCA-Oct-28th-2021](https://customer.cradlepoint.com/s/article/Service-Degradation-RCA-Oct-28th-2021)
  • Time: Oct. 28, 2021, 5:43 p.m.
    Status: Resolved
    Update: This incident is resolved. We apologize for any inconvenience.
  • Time: Oct. 28, 2021, 4:17 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 28, 2021, 3:29 p.m.
    Status: Identified
    Update: We are continuing to work on addressing the issue.
  • Time: Oct. 28, 2021, 2:59 p.m.
    Status: Identified
    Update: We have identified the issue and are implementing the fix now.
  • Time: Oct. 28, 2021, 2:31 p.m.
    Status: Investigating
    Update: NetCloud Manager is currently experiencing performance degradation with logging in and slow performance. During this period, all Cradlepoint endpoints will continue to remain operational but devices and users could experience limited access to NetCloud Manager. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.
  • Time: Oct. 28, 2021, 2:10 p.m.
    Status: Investigating
    Update: NetCloud Manager is currently experiencing performance degradation with logging in and slow performance. During this period, all Cradlepoint endpoints will continue to remain operational but devices and users could experience limited access to NetCloud Manager. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

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Frequently Asked Questions - Cradlepoint

Is there a Cradlepoint outage?
The current status of Cradlepoint is: Systems Active
Where can I find the official status page of Cradlepoint?
The official status page for Cradlepoint is here
How can I get notified if Cradlepoint is down or experiencing an outage?
To get notified of any status changes to Cradlepoint, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Cradlepoint every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Cradlepoint do?
Cradlepoint offers wireless WAN and private cellular solutions that utilize 5G and LTE technology, allowing your enterprise to connect from anywhere.

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