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Is there an Cradlepoint outage?

Cradlepoint status: Systems Active

Last checked: 2 minutes ago

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Cradlepoint outages and incidents

Outage and incident data over the last 30 days for Cradlepoint.

There have been 0 outages or incidents for Cradlepoint in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Cradlepoint

Outlogger tracks the status of these components for Xero:

NetCloud Manager Cloud Services Static IP Active
Account Login / User Interface / API Active
Endpoint Management Active
Policy Management Active
Subscription Management Active
Visibility, Analytics, and Insights Active
Zero Trust Portal and Authentication Active
Ashburn POP Active
Brazil POP Active
Canada 2 POP Active
Canada POP Active
Chicago POP Active
Mexico POP Active
Ohio POP Active
Phoenix POP Active
San Jose POP Active
Cascade Partner Portal Active
Customer Connect (customer.cradlepoint.com) Active
Documentation Portal (docs.cradlepoint.com) Active
University (www.cradlepointuniversity.com) Active
Website (www.cradlepoint.com) Active
Component Status
NetCloud Manager Cloud Services Static IP Active
Active
Account Login / User Interface / API Active
Endpoint Management Active
Policy Management Active
Subscription Management Active
Visibility, Analytics, and Insights Active
Zero Trust Portal and Authentication Active
Active
Ashburn POP Active
Brazil POP Active
Canada 2 POP Active
Canada POP Active
Chicago POP Active
Mexico POP Active
Ohio POP Active
Phoenix POP Active
San Jose POP Active
Active
Cascade Partner Portal Active
Customer Connect (customer.cradlepoint.com) Active
Documentation Portal (docs.cradlepoint.com) Active
University (www.cradlepointuniversity.com) Active
Website (www.cradlepoint.com) Active

Latest Cradlepoint outages and incidents.

View the latest incidents for Cradlepoint and check for official updates:

Updates:

  • Time: Oct. 9, 2021, 1:06 a.m.
    Status: Postmortem
    Update: Cradlepoint's engineering team has completed a Root Cause Analysis \(RCA\) of the service disruption that occurred on October 7th 2021. Please follow the link below to view the RCA in our Customer Connect Community. Any questions or concerns please contact Cradlepoint Support. [https://customer.cradlepoint.com/s/article/Service-Degradation-RCA-Oct-7th-Oct-8th-2021](https://customer.cradlepoint.com/s/article/Service-Degradation-RCA-Oct-7th-Oct-8th-2021)
  • Time: Oct. 8, 2021, 6:36 p.m.
    Status: Resolved
    Update: This incident has been fully resolved.
  • Time: Oct. 8, 2021, 3:58 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any clients that may still have some issues connecting.
  • Time: Oct. 8, 2021, 2:07 p.m.
    Status: Monitoring
    Update: We are also aware that some customers may see a load error on their NCM perimeter page that we are addressing.
  • Time: Oct. 8, 2021, 12:43 p.m.
    Status: Monitoring
    Update: The system recovered but we are seeing some issues with laptop clients not connecting that we are addressing.
  • Time: Oct. 8, 2021, 4:29 a.m.
    Status: Monitoring
    Update: We have addressed the issue and are monitoring.
  • Time: Oct. 7, 2021, 11:36 p.m.
    Status: Identified
    Update: The team is working on resolving things but it is taking time to address. We sincerely apologize for the inconvenience and issues.
  • Time: Oct. 7, 2021, 8:40 p.m.
    Status: Investigating
    Update: We identified and fixed an issue but there is still another problem the team is investigating.
  • Time: Oct. 7, 2021, 6:44 p.m.
    Status: Identified
    Update: We are continuing to work on a fix to address this issue.
  • Time: Oct. 7, 2021, 4:36 p.m.
    Status: Identified
    Update: We understand the issue and are working to resolve it. We apologize for the inconvenience.
  • Time: Oct. 7, 2021, 3:51 p.m.
    Status: Investigating
    Update: We are currently having an issue with accessing the NetCloud Perimeter management plane and some clients are experiencing an issue connecting. We apologize for this inconvenience.

Updates:

  • Time: Oct. 5, 2021, 9:47 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 5, 2021, 9:32 p.m.
    Status: Monitoring
    Update: We identified the issue and are monitoring the service. We apologize for any inconvenience.
  • Time: Oct. 5, 2021, 8:42 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with NetCloud Perimeter causing some users issues accessing NCP through NetCloud Manager and some clients dropping off the network.

Updates:

  • Time: Sept. 1, 2021, 1:25 a.m.
    Status: Resolved
    Update: This incident has been resolved. Thank you for your patience.
  • Time: Aug. 31, 2021, 10:30 p.m.
    Status: Monitoring
    Update: The issue has been mitigated by our hosting provider and our system is recovering. We will continue to monitor the results.
  • Time: Aug. 31, 2021, 9:26 p.m.
    Status: Identified
    Update: Cradlepoint is continuing to implement mitigation measures and engaging recovery mechanisms as needed while monitoring our hosting provider. During this period, all Cradlepoint endpoints will continue to remain fully operational, but devices and users could experience limited access to NetCloud Manager.
  • Time: Aug. 31, 2021, 8:29 p.m.
    Status: Identified
    Update: Cradlepoint is currently implementing mitigation measures and engaging recovery mechanisms as needed while continuing to monitor our hosting provider. During this period, all Cradlepoint endpoints will continue to remain fully operational but could experience limited access to NetCloud Manager.
  • Time: Aug. 31, 2021, 7:44 p.m.
    Status: Identified
    Update: We have identified an issue with our hosting partners. We are continuing to monitor the situation.
  • Time: Aug. 31, 2021, 6:46 p.m.
    Status: Identified
    Update: NetCloud Manager is currently experiencing performance degradation with device connectivity. Some devices may not be able to connect to NetCloud Manager. We have identified an issue with our hosting partners. We are continuing to monitor the situation.
  • Time: Aug. 31, 2021, 6:27 p.m.
    Status: Identified
    Update: We have identified an issue with our hosting partners. We are continuing to monitor the situation.
  • Time: Aug. 31, 2021, 6:24 p.m.
    Status: Investigating
    Update: NetCloud Manager is currently experiencing performance degradation with device connectivity. Some devices may not be able to connect to NetCloud Manager. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

Updates:

  • Time: July 8, 2021, 10:18 p.m.
    Status: Resolved
    Update: This incident is resolved. We apologize for any inconvenience.
  • Time: July 8, 2021, 9:59 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: July 8, 2021, 9:39 p.m.
    Status: Investigating
    Update: NetCloud Manager is currently experiencing performance degradation with the ability to edit configurations. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

Updates:

  • Time: June 23, 2021, 3:41 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 23, 2021, 3:37 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: June 23, 2021, 3:37 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: June 23, 2021, 3:18 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: June 23, 2021, 2:18 p.m.
    Status: Investigating
    Update: We are investigating an issue in which customers are unable to license unlicensed devices through the Subscriptions dashboard. Our engineering team is looking into the issue. We apologize for any inconvenience.

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Frequently Asked Questions - Cradlepoint

Is there a Cradlepoint outage?
The current status of Cradlepoint is: Systems Active
Where can I find the official status page of Cradlepoint?
The official status page for Cradlepoint is here
How can I get notified if Cradlepoint is down or experiencing an outage?
To get notified of any status changes to Cradlepoint, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Cradlepoint every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Cradlepoint do?
Cradlepoint offers wireless WAN and private cellular solutions that utilize 5G and LTE technology, allowing your enterprise to connect from anywhere.

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