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Is there an Cradlepoint outage?

Cradlepoint status: Systems Active

Last checked: 5 minutes ago

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Cradlepoint outages and incidents

Outage and incident data over the last 30 days for Cradlepoint.

There have been 0 outages or incidents for Cradlepoint in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Cradlepoint

Outlogger tracks the status of these components for Xero:

NetCloud Manager Cloud Services Static IP Active
Account Login / User Interface / API Active
Endpoint Management Active
Policy Management Active
Subscription Management Active
Visibility, Analytics, and Insights Active
Zero Trust Portal and Authentication Active
Ashburn POP Active
Brazil POP Active
Canada 2 POP Active
Canada POP Active
Chicago POP Active
Mexico POP Active
Ohio POP Active
Phoenix POP Active
San Jose POP Active
Cascade Partner Portal Active
Customer Connect (customer.cradlepoint.com) Active
Documentation Portal (docs.cradlepoint.com) Active
University (www.cradlepointuniversity.com) Active
Website (www.cradlepoint.com) Active
Component Status
NetCloud Manager Cloud Services Static IP Active
Active
Account Login / User Interface / API Active
Endpoint Management Active
Policy Management Active
Subscription Management Active
Visibility, Analytics, and Insights Active
Zero Trust Portal and Authentication Active
Active
Ashburn POP Active
Brazil POP Active
Canada 2 POP Active
Canada POP Active
Chicago POP Active
Mexico POP Active
Ohio POP Active
Phoenix POP Active
San Jose POP Active
Active
Cascade Partner Portal Active
Customer Connect (customer.cradlepoint.com) Active
Documentation Portal (docs.cradlepoint.com) Active
University (www.cradlepointuniversity.com) Active
Website (www.cradlepoint.com) Active

Latest Cradlepoint outages and incidents.

View the latest incidents for Cradlepoint and check for official updates:

Updates:

  • Time: Feb. 24, 2021, 8:24 p.m.
    Status: Postmortem
    Update: Cradlepoint's engineering team has completed a Root Cause Analysis \(RCA\) of the service disruption that occurred on February 23rd 2021. Please follow the link below to view the RCA in our Customer Connect Community. Any questions or concerns please contact Cradlepoint Support. [https://customer.cradlepoint.com/s/article/Service-Degradation-RCA-February-23rd-2021](https://customer.cradlepoint.com/s/article/Service-Degradation-RCA-February-23rd-2021)
  • Time: Feb. 23, 2021, 8:37 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Feb. 23, 2021, 8:32 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Feb. 23, 2021, 8:28 p.m.
    Status: Identified
    Update: NetCloud Manager is currently unavailable. We've identified the issue and are working on a fix. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

Updates:

  • Time: Dec. 8, 2020, 7:57 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 8, 2020, 7:42 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Dec. 8, 2020, 6:33 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Dec. 8, 2020, 6:16 p.m.
    Status: Investigating
    Update: NetCloud Manager is currently experiencing a performance degradation involving user authentication for accounts that are using Federated Identity. We sincerely apologize for this inconvenience. Our engineering team is actively looking into the issue and expect the issue to be resolved soon.

Updates:

  • Time: Nov. 25, 2020, 6:02 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 25, 2020, 5:36 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 25, 2020, 4:59 a.m.
    Status: Identified
    Update: NetCloud Manager is currently experiencing a performance degradation involving interactions from NetCloud Manager to devices. This is only affecting a subset of devices and as such, some customers may experience delays with features like configuration updates and Remote Connect. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

Updates:

  • Time: Oct. 1, 2020, 6:09 p.m.
    Status: Postmortem
    Update: Cradlepoint's engineering team has completed a Root Cause Analysis \(RCA\) of the service disruption that occurred on September 25th 2020. Please follow the link below to view the RCA in our Customer Connect Community. Any questions or concerns please contact Cradlepoint Support. [https://customer.cradlepoint.com/s/article/Service-Degradation-RCA-September-25th-2020](https://customer.cradlepoint.com/s/article/Service-Degradation-RCA-September-25th-2020)
  • Time: Sept. 25, 2020, 3:12 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 25, 2020, 2:53 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Sept. 25, 2020, 2:42 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 25, 2020, 2:36 p.m.
    Status: Investigating
    Update: NetCloud Manager is currently experiencing performance degradation where users can not access Remote Connect functionality. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

Updates:

  • Time: July 6, 2020, 2:52 a.m.
    Status: Resolved
    Update: This has been resolved. We apologize for any issues you may have experienced.
  • Time: July 5, 2020, 9:32 p.m.
    Status: Identified
    Update: We are working on the fix. It will require a deploy and we'll get that pushed out as soon as possible.
  • Time: July 5, 2020, 7:22 p.m.
    Status: Identified
    Update: We are continuing to work on this issue.
  • Time: July 5, 2020, 5:51 p.m.
    Status: Identified
    Update: We have identified what the issue is and the team is working on a fix. We sincerely apologize for any inconvenience.
  • Time: July 5, 2020, 5:07 p.m.
    Status: Investigating
    Update: We are currently experiencing an issue with clients receiving an updated certificate. This may impact new clients trying to authenticate on the network or clients that have an expired certificate. We are investigating the issue and will provide an update as soon as possible. We apologize for any inconvenience.

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Frequently Asked Questions - Cradlepoint

Is there a Cradlepoint outage?
The current status of Cradlepoint is: Systems Active
Where can I find the official status page of Cradlepoint?
The official status page for Cradlepoint is here
How can I get notified if Cradlepoint is down or experiencing an outage?
To get notified of any status changes to Cradlepoint, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Cradlepoint every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Cradlepoint do?
Cradlepoint offers wireless WAN and private cellular solutions that utilize 5G and LTE technology, allowing your enterprise to connect from anywhere.