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Is there an Cradlepoint outage?

Cradlepoint status: Systems Active

Last checked: 9 minutes ago

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Cradlepoint outages and incidents

Outage and incident data over the last 30 days for Cradlepoint.

There have been 0 outages or incidents for Cradlepoint in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Cradlepoint

Outlogger tracks the status of these components for Xero:

NetCloud Manager Cloud Services Static IP Active
Account Login / User Interface / API Active
Endpoint Management Active
Policy Management Active
Subscription Management Active
Visibility, Analytics, and Insights Active
Zero Trust Portal and Authentication Active
Ashburn POP Active
Brazil POP Active
Canada 2 POP Active
Canada POP Active
Chicago POP Active
Mexico POP Active
Ohio POP Active
Phoenix POP Active
San Jose POP Active
Cascade Partner Portal Active
Customer Connect (customer.cradlepoint.com) Active
Documentation Portal (docs.cradlepoint.com) Active
University (www.cradlepointuniversity.com) Active
Website (www.cradlepoint.com) Active
Component Status
NetCloud Manager Cloud Services Static IP Active
Active
Account Login / User Interface / API Active
Endpoint Management Active
Policy Management Active
Subscription Management Active
Visibility, Analytics, and Insights Active
Zero Trust Portal and Authentication Active
Active
Ashburn POP Active
Brazil POP Active
Canada 2 POP Active
Canada POP Active
Chicago POP Active
Mexico POP Active
Ohio POP Active
Phoenix POP Active
San Jose POP Active
Active
Cascade Partner Portal Active
Customer Connect (customer.cradlepoint.com) Active
Documentation Portal (docs.cradlepoint.com) Active
University (www.cradlepointuniversity.com) Active
Website (www.cradlepoint.com) Active

Latest Cradlepoint outages and incidents.

View the latest incidents for Cradlepoint and check for official updates:

Updates:

  • Time: June 26, 2020, 11:10 p.m.
    Status: Postmortem
    Update: Cradlepoint's engineering team has completed a Root Cause Analysis \(RCA\) of the service disruption that occurred on June 18th 2020. Please follow the link below to view the RCA in our Customer Connect Community. Any questions or concerns please contact Cradlepoint Support. [https://customer.cradlepoint.com/s/article/Service-Disruption-RCA-June-18th-2020](https://customer.cradlepoint.com/s/article/Service-Disruption-RCA-June-18th-2020)
  • Time: June 19, 2020, 12:46 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 18, 2020, 11:32 p.m.
    Status: Monitoring
    Update: Device connections have been restored and the team is still monitoring to ensure the service is back to normal operational performance.
  • Time: June 18, 2020, 10:48 p.m.
    Status: Identified
    Update: We have updated the system to be able to restore device connectivity levels are are actively monitoring.
  • Time: June 18, 2020, 9:47 p.m.
    Status: Identified
    Update: We have identified resolution steps and are actively applying to restore the service as quickly as possible.
  • Time: June 18, 2020, 9:12 p.m.
    Status: Identified
    Update: The system degradation continued and NetCloud Manager is currently unable to accept device connections. We are actively working on this issue and sincerely apologize for any inconvenience.
  • Time: June 18, 2020, 8:48 p.m.
    Status: Identified
    Update: We are still actively working on properly addressing this issue to recover the service performance as quickly as possible.
  • Time: June 18, 2020, 8:04 p.m.
    Status: Identified
    Update: NetCloud Manager is currently experiencing performance degradation where users may intermittently be unable to login or device connectivity may be slower. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

Updates:

  • Time: Feb. 2, 2020, 8:22 p.m.
    Status: Resolved
    Update: Connections to the service have been restored to pre-maintenance levels.
  • Time: Feb. 2, 2020, 10:02 a.m.
    Status: Monitoring
    Update: NetCloud managed endpoints disconnected from the service during the maintenance and are in the process of automatically reconnecting without user intervention. Until this completes, this may affect the Online status value for some devices. For more info and FAQ regarding the maintenance please click <a href="https://customer.cradlepoint.com/s/article/Scheduled-Maintenance-Feb-2020-FAQ">here</a>. Please contact Cradlepoint support via <a href="https://customer.cradlepoint.com/s/contactsupport?tabset-2fef2=2">Customer Connect</a> should there be an issue that needs attention.

Updates:

  • Time: Jan. 23, 2020, 10:48 p.m.
    Status: Resolved
    Update: The issue has been resolved and system has been restored to normal operational levels. Please note that alert email messages that were generated during this time were delayed and will be delivered as soon as possible.
  • Time: Jan. 23, 2020, 10:12 p.m.
    Status: Identified
    Update: The issue has been identified and the team is working on addressing to return to normal performance levels.
  • Time: Jan. 23, 2020, 9:30 p.m.
    Status: Investigating
    Update: NetCloud Manager is currently experiencing performance degradation with sending and receiving messages to devices, such as configurations and reconnecting to the service. We sincerely apologize for this inconvenience. Our engineering team is actively looking into this issue.

Updates:

  • Time: Dec. 12, 2019, 1:33 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 12, 2019, 1:28 a.m.
    Status: Investigating
    Update: Currently NCM is down, the team is investigating.

Updates:

  • Time: Nov. 15, 2019, 2 a.m.
    Status: Resolved
    Update: Initial results are looking good. We apologize for any inconvenience
  • Time: Nov. 15, 2019, 1:47 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 14, 2019, 11:54 p.m.
    Status: Identified
    Update: We've identified the fix and are now validating. We sincerely apologize for this inconvenience.
  • Time: Nov. 14, 2019, 11:14 p.m.
    Status: Identified
    Update: We've identified the fix and are now validating.
  • Time: Nov. 14, 2019, 10:54 p.m.
    Status: Identified
    Update: Customer access to the NetCloud Manager APIs may be impacted due to a URL redirect for cradlepointecm.com. We sincerely apologize for this inconvenience. Our engineering team is looking into the issue and we expect it to be resolved very quickly.

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Frequently Asked Questions - Cradlepoint

Is there a Cradlepoint outage?
The current status of Cradlepoint is: Systems Active
Where can I find the official status page of Cradlepoint?
The official status page for Cradlepoint is here
How can I get notified if Cradlepoint is down or experiencing an outage?
To get notified of any status changes to Cradlepoint, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Cradlepoint every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Cradlepoint do?
Cradlepoint offers wireless WAN and private cellular solutions that utilize 5G and LTE technology, allowing your enterprise to connect from anywhere.

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