Demandbase outages and incidents
Outage and incident data over the last 30 days for Demandbase.
There have been 3 outages or incidents for Demandbase in the last 30 days.
Severity Breakdown:
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Sign Up NowComponents and Services Monitored for Demandbase
Outlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Demandbase API | Active |
| Demandbase for Sales | Active |
| Demandbase for Salesforce | Active |
| Demandbase Platform | Active |
| Dynamic Audiences | Active |
| Site Analytics Data Pipeline | Active |
Latest Demandbase outages and incidents.
View the latest incidents for Demandbase and check for official updates:
Segments reporting incorrect responses
Description: This incident has been resolved.
Status: Resolved
Impact: Minor | Started At: Nov. 5, 2021, 4:58 p.m.
Updates:
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Time: Nov. 7, 2021, 10:15 p.m.Status: ResolvedUpdate: This incident has been resolved.
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Time: Nov. 5, 2021, 4:58 p.m.Status: IdentifiedUpdate: ***Demandbase One*** Overnight we experienced an error around calculating segmentation values in our ABX cloud. The error has since been corrected but you may experience incorrect segmentation values for the next few hours while the updated data refreshes in our system.
DB1: We are investigating some storage layer degradation related to databases
Description: The issue with database disks have been resolved and the service is now operating normally.
Status: Resolved
Impact: Minor | Started At: Sept. 27, 2021, 2:33 p.m.
Updates:
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Time: Sept. 27, 2021, 4:44 p.m.Status: ResolvedUpdate: The issue with database disks have been resolved and the service is now operating normally.
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Time: Sept. 27, 2021, 2:33 p.m.Status: InvestigatingUpdate: We are experiencing some storage layer degradation in our relational databases that we are currently investigating. Though there is no immediate impact, we are continue to monitor and test our db connections.
DB1 platform is experiencing increased errors on the web. We are currently investigating
Description: This incident has been resolved. We will continue do root-cause analysis.
Status: Resolved
Impact: Minor | Started At: Sept. 22, 2021, 9:26 p.m.
Updates:
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Time: Sept. 23, 2021, 12:25 a.m.Status: ResolvedUpdate: This incident has been resolved. We will continue do root-cause analysis.
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Time: Sept. 22, 2021, 9:26 p.m.Status: InvestigatingUpdate: DB1 platform is experiencing increased errors on the web. We are actively investigating
DB1 platform is experiencing increased latency when loading the UI and the incident is currently under investigation
Description: We have isolated the issue to a stale connections on the db and we have taken the appropriate mitigation steps.
Status: Resolved
Impact: Minor | Started At: Sept. 10, 2021, 4:06 p.m.
Updates:
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Time: Sept. 10, 2021, 4:54 p.m.Status: ResolvedUpdate: We have isolated the issue to a stale connections on the db and we have taken the appropriate mitigation steps.
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Time: Sept. 10, 2021, 4:06 p.m.Status: InvestigatingUpdate: DB1 platform is experiencing increased latency when loading the UI and we are currently investigating
DB1 platform is experiencing HTTP 401 errors in authorization and the incident is currently under investigation
Description: The incident was isolated to a particular service account getting deleted. This has been addressed. We will be conducting a post-mortem
Status: Resolved
Impact: Minor | Started At: Sept. 2, 2021, 9:44 p.m.
Updates:
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Time: Sept. 2, 2021, 10:11 p.m.Status: ResolvedUpdate: The incident was isolated to a particular service account getting deleted. This has been addressed. We will be conducting a post-mortem
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Time: Sept. 2, 2021, 9:44 p.m.Status: InvestigatingUpdate: DB1 platform is experiencing increased HTTP 401 errors in authorization. We are currently investigating
