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Is there an Dubber outage?

Dubber status: Systems Active

Last checked: 4 minutes ago

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Dubber outages and incidents

Outage and incident data over the last 30 days for Dubber.

There have been 1 outages or incidents for Dubber in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Dubber

Outlogger tracks the status of these components for Xero:

Australia (AU) - Call Playback Active
Australia (AU) - Dubber Portal Active
Australia (AU) - MS Teams Recording Active
Dubber Insights - AU Active
Canada (CA) - Call Playback Active
Canada (CA) - Dubber Portal Active
Canada (CA) - MS Teams Recording Active
Europe (EU) - Call Playback Active
Europe (EU) - Dubber Portal Active
Europe (EU) - MS Teams Recording Active
Great Britain (GB) - Call Playback Active
Great Britain (UK1) - Dubber Portal Active
Great Britain (UK1) - MS Teams Recording Active
Payment Services Active
Japan (JP) - Call Playback Active
Japan (JP) - Dubber Portal Active
Sandbox - Call Playback Active
Sandbox (SBOX) - Dubber Portal Active
Sandbox (SBOX) - MS Teams Recording Active
Singapore (SG) - Call Playback Active
Singapore (SG) - Dubber Portal Active
Singapore (SG) - MS Teams Recording Active
Call Playback Active
United Kingdom (UK) - Dubber Portal Active
United States (US) - Call Playback Active
United States (US) - Dubber Portal Active
United States (US) - MS Teams Recording Active
Component Status
Active
Australia (AU) - Call Playback Active
Australia (AU) - Dubber Portal Active
Australia (AU) - MS Teams Recording Active
Dubber Insights - AU Active
Active
Canada (CA) - Call Playback Active
Canada (CA) - Dubber Portal Active
Canada (CA) - MS Teams Recording Active
Active
Europe (EU) - Call Playback Active
Europe (EU) - Dubber Portal Active
Europe (EU) - MS Teams Recording Active
Active
Great Britain (GB) - Call Playback Active
Great Britain (UK1) - Dubber Portal Active
Great Britain (UK1) - MS Teams Recording Active
Payment Services Active
Active
Japan (JP) - Call Playback Active
Japan (JP) - Dubber Portal Active
Active
Sandbox - Call Playback Active
Sandbox (SBOX) - Dubber Portal Active
Sandbox (SBOX) - MS Teams Recording Active
Active
Singapore (SG) - Call Playback Active
Singapore (SG) - Dubber Portal Active
Singapore (SG) - MS Teams Recording Active
Active
Call Playback Active
United Kingdom (UK) - Dubber Portal Active
Active
United States (US) - Call Playback Active
United States (US) - Dubber Portal Active
United States (US) - MS Teams Recording Active

Latest Dubber outages and incidents.

View the latest incidents for Dubber and check for official updates:

Updates:

  • Time: Aug. 2, 2024, 10:21 a.m.
    Status: Resolved
    Update: This incident has now been resolved
  • Time: Aug. 2, 2024, 5:31 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the performance. There will be delays in recordings processing into the portal.
  • Time: Aug. 1, 2024, 10 p.m.
    Status: Identified
    Update: Overall performance of the Dubber has improved with load times reduced. Dubber is continuing to remediate the problem and is working to clear the backlog of recordings that are not yet in the portal. Due to the volume this may take several hours.
  • Time: Aug. 1, 2024, 9:16 p.m.
    Status: Identified
    Update: Dubber is working to resolve an issue that is causing intermittent errors when logging into the portal, slow performance from the portal and delays in recordings appearing in the portal. Please note that this incident is not impacting Dubber recording calls.

Updates:

  • Time: July 19, 2024, 8:04 a.m.
    Status: Resolved
    Update: The incident has been resolved and all services are back online
  • Time: July 19, 2024, 7:18 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: July 19, 2024, 7:09 a.m.
    Status: Investigating
    Update: The team has found the root cause and is in the process of restoring service to all regions
  • Time: July 19, 2024, 6:15 a.m.
    Status: Investigating
    Update: Dubber is experiencing technical issues with MS Teams recording and are investigating the root cause
  • Time: July 19, 2024, 6:15 a.m.
    Status: Investigating
    Update: Dubber is experiencing technical issues with MS Teams recording and are investigating the root cause

Updates:

  • Time: April 3, 2024, 10:30 p.m.
    Status: Resolved
    Update: We have found that users began recording after some time due to delays in the security group settings applying to newly added users in customers Microsoft tenants.
  • Time: March 28, 2024, 2:56 a.m.
    Status: Investigating
    Update: We are aware that some Microsoft Teams customers are experiencing an issue where new users added to call recording security groups are not being recorded. We are working with Microsoft to determine the cause and work on a resolution. While this is being investigated, we recommend that you do not make any changes to tenant or user recording settings unless advised by our support team.

Updates:

  • Time: April 3, 2024, 10:30 p.m.
    Status: Resolved
    Update: We have found that users began recording after some time due to delays in the security group settings applying to newly added users in customers Microsoft tenants.
  • Time: March 28, 2024, 2:56 a.m.
    Status: Investigating
    Update: We are aware that some Microsoft Teams customers are experiencing an issue where new users added to call recording security groups are not being recorded. We are working with Microsoft to determine the cause and work on a resolution. While this is being investigated, we recommend that you do not make any changes to tenant or user recording settings unless advised by our support team.

Updates:

  • Time: Feb. 26, 2024, 4:36 p.m.
    Status: Resolved
    Update: This incident has now been resolved.
  • Time: Feb. 26, 2024, 4:05 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Feb. 26, 2024, 4:05 p.m.
    Status: Investigating
    Update: The issue has been identified and a resolution is currently being worked on.
  • Time: Feb. 26, 2024, 3:35 p.m.
    Status: Investigating
    Update: Dubber have been alerted to an issue causing delays with the post processing of recorded Microsoft Teams calls, and are currently investigating. Call Recording is unaffected.

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Frequently Asked Questions - Dubber

Is there a Dubber outage?
The current status of Dubber is: Systems Active
Where can I find the official status page of Dubber?
The official status page for Dubber is here
How can I get notified if Dubber is down or experiencing an outage?
To get notified of any status changes to Dubber, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Dubber every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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