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Is there an FTAPI outage?

FTAPI status: Systems Active

Last checked: 4 minutes ago

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FTAPI outages and incidents

Outage and incident data over the last 30 days for FTAPI.

There have been 4 outages or incidents for FTAPI in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for FTAPI

Outlogger tracks the status of these components for Xero:

FTAPI Cloud Systems Active
Notification Services Active
Software Download Server (software.ftapi.com) Active
Component Status
FTAPI Cloud Systems Active
Notification Services Active
Software Download Server (software.ftapi.com) Active

Latest FTAPI outages and incidents.

View the latest incidents for FTAPI and check for official updates:

Updates:

  • Time: Nov. 19, 2024, 9:13 a.m.
    Status: Resolved
    Update: After monitoring for 2 hours we set this incident to resolved.
  • Time: Nov. 19, 2024, 7:36 a.m.
    Status: Monitoring
    Update: We are still monitoring the situation and work close with our cloud provider
  • Time: Nov. 19, 2024, 7:20 a.m.
    Status: Identified
    Update: Most systems are up and running and respond fast, we expect full performance in a few minutes.
  • Time: Nov. 19, 2024, 6:02 a.m.
    Status: Investigating
    Update: We’re currently experiencing degraded performance issues that originate from our service provider. This is still ongoing from yesterday issues. Our team is currently working to restore normal performance levels with all parties involved. We apologize for any inconvenience.

Updates:

  • Time: Nov. 18, 2024, 11:25 p.m.
    Status: Resolved
    Update: We have implemented a fix, but some maintenance will be required to provide full service performance.
  • Time: Nov. 18, 2024, 10:07 p.m.
    Status: Identified
    Update: As a consequence of the outages earlier today, we are facing an issue with our database system that lead to a global outage. We are in the process of recovering the database system together with our supplier.
  • Time: Nov. 18, 2024, 6:42 p.m.
    Status: Investigating
    Update: We’re currently experiencing degraded performance issues with for some customers. The issue lies again within our service provider. We informed the provider and are currently working to restore normal performance levels. We apologize for any inconvenience.

Updates:

  • Time: Nov. 18, 2024, 4:24 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 18, 2024, 4:04 p.m.
    Status: Monitoring
    Update: Customers are back online. We still monitoring the system.
  • Time: Nov. 18, 2024, 2:54 p.m.
    Status: Monitoring
    Update: We are seeing multiple services becoming unavailable again and are working to bring them back up as soon as possible.
  • Time: Nov. 18, 2024, 2:08 p.m.
    Status: Monitoring
    Update: All services are operational again. We are monitoring while adjacent services proceed to recover
  • Time: Nov. 18, 2024, 1:59 p.m.
    Status: Monitoring
    Update: More than 70% of our customer services are back online now, we are still working to bring the remaining services back up.
  • Time: Nov. 18, 2024, 1:39 p.m.
    Status: Identified
    Update: After the network fix has been implemented, we have recovered our database service and are currently seeing first customer facing services become available again.
  • Time: Nov. 18, 2024, 12:58 p.m.
    Status: Identified
    Update: After a change in the underlying infrastructure, we are seeing improvements in network connectivity. We are currently evaluating the health of our services and are continuing to work on service recovery.
  • Time: Nov. 18, 2024, noon
    Status: Identified
    Update: Our infrastructure partner is working hard to fix the underlying networking problems. You can keep up to date with their incident status as well here: https://www.syseleven-status.net/incident/541
  • Time: Nov. 18, 2024, 11:30 a.m.
    Status: Identified
    Update: The underlying issue has been identified and we are working together with our infrastructure partner to fix it.
  • Time: Nov. 18, 2024, 10:26 a.m.
    Status: Investigating
    Update: We are currently investigating service interruptions for some of our customers.

Updates:

  • Time: Nov. 7, 2024, 1:19 p.m.
    Status: Resolved
    Update: All services have recovered.
  • Time: Nov. 7, 2024, 12:49 p.m.
    Status: Monitoring
    Update: We have fixed the underlying issue and are monitoring closely as services resume operation.
  • Time: Nov. 7, 2024, 12:45 p.m.
    Status: Identified
    Update: We have identified the underlying issue and are currently working on a solution to resume service soon.
  • Time: Nov. 7, 2024, 12:20 p.m.
    Status: Investigating
    Update: We are currently investigating a full service outage.

Updates:

  • Time: Sept. 4, 2024, 10:42 a.m.
    Status: Resolved
    Update: Service availability has been fully restored.
  • Time: Sept. 4, 2024, 10:34 a.m.
    Status: Identified
    Update: Services are available for the vast majority of customers, we are currently working on fixing the remaining offline services
  • Time: Sept. 4, 2024, 10:22 a.m.
    Status: Identified
    Update: We are seeing that our services are becoming available again for some of our customers and are working to quickly restore services for all customers.
  • Time: Sept. 4, 2024, 9:42 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Sept. 4, 2024, 9:26 a.m.
    Status: Investigating
    Update: We are currently seeing all services becoming unavailable to our customers and are investigating the root cause.

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Frequently Asked Questions - FTAPI

Is there a FTAPI outage?
The current status of FTAPI is: Systems Active
Where can I find the official status page of FTAPI?
The official status page for FTAPI is here
How can I get notified if FTAPI is down or experiencing an outage?
To get notified of any status changes to FTAPI, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of FTAPI every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does FTAPI do?
We protect and automate your sensitive data for those who want comprehensive protection for their own and their customers' data.

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