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Is there an FTAPI outage?

FTAPI status: Systems Active

Last checked: 5 minutes ago

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FTAPI outages and incidents

Outage and incident data over the last 30 days for FTAPI.

There have been 4 outages or incidents for FTAPI in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for FTAPI

Outlogger tracks the status of these components for Xero:

FTAPI Cloud Systems Active
Notification Services Active
Software Download Server (software.ftapi.com) Active
Component Status
FTAPI Cloud Systems Active
Notification Services Active
Software Download Server (software.ftapi.com) Active

Latest FTAPI outages and incidents.

View the latest incidents for FTAPI and check for official updates:

Updates:

  • Time: April 18, 2023, 8:32 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 18, 2023, 7:04 a.m.
    Status: Identified
    Update: Found the reason and implementing a fix
  • Time: April 18, 2023, 6:11 a.m.
    Status: Investigating
    Update: We’re currently experiencing partial outage issues for a subset of customers. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

Updates:

  • Time: April 18, 2023, 4:39 a.m.
    Status: Resolved
    Update: Database and customers are running without interruptions again. Thank you for your patience
  • Time: April 18, 2023, 4:36 a.m.
    Status: Monitoring
    Update: We have recovered all customers at this point and will keep a close eye on cluster operations to make sure we are running smooth again
  • Time: April 18, 2023, 3:27 a.m.
    Status: Identified
    Update: We have managed to get the database online again but are still working on getting some individual customers online after this. Some service disruption will still be expected
  • Time: April 18, 2023, 1:06 a.m.
    Status: Identified
    Update: We have identified that our database is currently having issues recovering from a fatal operation. We're working on getting it back running together with our Database Vendor

Updates:

  • Time: April 18, 2023, 4:39 a.m.
    Status: Resolved
    Update: Database and customers are running without interruptions again. Thank you for your patience
  • Time: April 18, 2023, 4:36 a.m.
    Status: Monitoring
    Update: We have recovered all customers at this point and will keep a close eye on cluster operations to make sure we are running smooth again
  • Time: April 18, 2023, 3:27 a.m.
    Status: Identified
    Update: We have managed to get the database online again but are still working on getting some individual customers online after this. Some service disruption will still be expected
  • Time: April 18, 2023, 1:06 a.m.
    Status: Identified
    Update: We have identified that our database is currently having issues recovering from a fatal operation. We're working on getting it back running together with our Database Vendor

Updates:

  • Time: April 13, 2023, 12:45 p.m.
    Status: Resolved
    Update: We tightly monitored our services the last couple hours and did not encounter any service disruptions.
  • Time: April 13, 2023, 9:02 a.m.
    Status: Monitoring
    Update: A fix had been implemented and we are closely monitoring our services.
  • Time: April 13, 2023, 8:44 a.m.
    Status: Identified
    Update: We identified the issue and are working on a fix.
  • Time: April 13, 2023, 7:51 a.m.
    Status: Investigating
    Update: We are currently investigating an service disruption. This disruption is shown by the Services being reachable but by replying with `Page Not Found` responses occasionally.

Updates:

  • Time: April 13, 2023, 12:45 p.m.
    Status: Resolved
    Update: We tightly monitored our services the last couple hours and did not encounter any service disruptions.
  • Time: April 13, 2023, 9:02 a.m.
    Status: Monitoring
    Update: A fix had been implemented and we are closely monitoring our services.
  • Time: April 13, 2023, 8:44 a.m.
    Status: Identified
    Update: We identified the issue and are working on a fix.
  • Time: April 13, 2023, 7:51 a.m.
    Status: Investigating
    Update: We are currently investigating an service disruption. This disruption is shown by the Services being reachable but by replying with `Page Not Found` responses occasionally.

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Frequently Asked Questions - FTAPI

Is there a FTAPI outage?
The current status of FTAPI is: Systems Active
Where can I find the official status page of FTAPI?
The official status page for FTAPI is here
How can I get notified if FTAPI is down or experiencing an outage?
To get notified of any status changes to FTAPI, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of FTAPI every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does FTAPI do?
We protect and automate your sensitive data for those who want comprehensive protection for their own and their customers' data.

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