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Is there an FTAPI outage?

FTAPI status: Systems Active

Last checked: 4 minutes ago

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FTAPI outages and incidents

Outage and incident data over the last 30 days for FTAPI.

There have been 4 outages or incidents for FTAPI in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for FTAPI

Outlogger tracks the status of these components for Xero:

FTAPI Cloud Systems Active
Notification Services Active
Software Download Server (software.ftapi.com) Active
Component Status
FTAPI Cloud Systems Active
Notification Services Active
Software Download Server (software.ftapi.com) Active

Latest FTAPI outages and incidents.

View the latest incidents for FTAPI and check for official updates:

Updates:

  • Time: July 18, 2023, 5:49 a.m.
    Status: Resolved
    Update: All systems are accessible via common DNS systems, however, if local problems should occur, please contact our support.
  • Time: July 17, 2023, 8:24 p.m.
    Status: Monitoring
    Update: After an infrastructure adjustment, some customers, mainly with domains that do not end on ftapi.com, have problems to establish a connection. For details and possible assistance, please contact our support. We apologize for any inconvenience.

Updates:

  • Time: June 13, 2023, 4:02 a.m.
    Status: Resolved
    Update: All systems are operational again.
  • Time: June 13, 2023, 4:02 a.m.
    Status: Resolved
    Update: All systems are operational again.
  • Time: June 13, 2023, 3:08 a.m.
    Status: Monitoring
    Update: Currently, the Database is running, as well as all our services. We are monitoring the situation and are looking into the database health.
  • Time: June 13, 2023, 3:08 a.m.
    Status: Monitoring
    Update: Currently, the Database is running, as well as all our services. We are monitoring the situation and are looking into the database health.
  • Time: June 12, 2023, 11:13 p.m.
    Status: Investigating
    Update: We are still encountering database issues and are working on getting the services back online as soon as possible.
  • Time: June 12, 2023, 11:13 p.m.
    Status: Investigating
    Update: We are still encountering database issues and are working on getting the services back online as soon as possible.
  • Time: June 12, 2023, 10:24 p.m.
    Status: Monitoring
    Update: We have brought back the database to a working state. Customer services are coming back online. We are monitoring the situation.
  • Time: June 12, 2023, 10:24 p.m.
    Status: Monitoring
    Update: We have brought back the database to a working state. Customer services are coming back online. We are monitoring the situation.
  • Time: June 12, 2023, 9:08 p.m.
    Status: Identified
    Update: We are currently experiencing an outage with our Production Database, causing Services to be unreachable. We have identified the Reason and are working on implementing a fix.
  • Time: June 12, 2023, 9:08 p.m.
    Status: Identified
    Update: We are currently experiencing an outage with our Production Database, causing Services to be unreachable. We have identified the Reason and are working on implementing a fix.

Updates:

  • Time: June 12, 2023, 11:40 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 12, 2023, 9:24 a.m.
    Status: Monitoring
    Update: Problem identified, monitor service.
  • Time: June 12, 2023, 8:31 a.m.
    Status: Identified
    Update: We've identified that the Problems are related to unreliable DNS resolving. We are currently working together with our Provider to ensure this is fixed ASAP
  • Time: June 12, 2023, 7:56 a.m.
    Status: Investigating
    Update: We’re currently experiencing degraded performance issues with for a subset of customers. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

Updates:

  • Time: June 12, 2023, 11:40 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: June 12, 2023, 9:24 a.m.
    Status: Monitoring
    Update: Problem identified, monitor service.
  • Time: June 12, 2023, 8:31 a.m.
    Status: Identified
    Update: We've identified that the Problems are related to unreliable DNS resolving. We are currently working together with our Provider to ensure this is fixed ASAP
  • Time: June 12, 2023, 7:56 a.m.
    Status: Investigating
    Update: We’re currently experiencing degraded performance issues with for a subset of customers. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

Updates:

  • Time: May 15, 2023, 3:42 p.m.
    Status: Resolved
    Update: Our provider got in contact with us and we've seen no more connection interruption since then. The following db maintenance is not connected with the network connectivity today.
  • Time: May 15, 2023, 12:58 p.m.
    Status: Investigating
    Update: We're still experiencing continuing short connection disruptions. We continue to investigate.
  • Time: May 15, 2023, 12:31 p.m.
    Status: Monitoring
    Update: The instability of connectivity seems to have been resolved. We are carefully monitoring and awaiting confirmation from our provider.
  • Time: May 15, 2023, 12:24 p.m.
    Status: Identified
    Update: We are currently experiencing unreliable connectivity of our application. We are in communication with our provider and try to fix it asap.

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Frequently Asked Questions - FTAPI

Is there a FTAPI outage?
The current status of FTAPI is: Systems Active
Where can I find the official status page of FTAPI?
The official status page for FTAPI is here
How can I get notified if FTAPI is down or experiencing an outage?
To get notified of any status changes to FTAPI, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of FTAPI every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does FTAPI do?
We protect and automate your sensitive data for those who want comprehensive protection for their own and their customers' data.

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