Time: Aug. 1, 2024, 9:55 p.m.

Status: Postmortem

Update: On Jul 25, 2024, a new version \(2024.7.24.18802\) of the Groove Chrome Extension was released which added support for Salesforce community logins. As a matter of security, Chrome disables any extension version with changes like this until users grant the additional access. Another version \(2024.7.29.23264\) was released to the Chrome Store on Jul 29, 2024 to roll back this change. Salesforce community logins will be re-added as an optional capability in a future release.Users should check to ensure that their extension is enabled by following the steps outlined in [this help center article](https://clari.my.site.com/customer/s/article/Ensure-Groove-Extension-is-Enabled-in-Chrome).

Time: July 30, 2024, 12:26 p.m.

Status: Resolved

Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Time: July 29, 2024, 7:32 p.m.

Status: Monitoring

Update: Our engineering teams have implemented a fix. We have pushed a new version of the extension containing the fix to the Chrome Store and we are waiting on Google to approve the new version. The next status update will be when remediation efforts are complete or the state of this incident otherwise changes.

Time: July 29, 2024, 7:01 p.m.

Status: Identified

Update: Our engineering teams have identified the issue and are implementing a fix. About 80% users will see this behavior based on how many users are on the latest version of the extension. The next status update will be after the fix has been applied.

Time: July 29, 2024, 6:46 p.m.

Status: Identified

Update: Our engineering teams have identified the issue and are implementing a fix. Chrome Extension will be asking you to approve new permission The next status update will be after the fix has been applied.

Time: July 23, 2024, 7:03 p.m.

Status: Postmortem

Update: On 2024-07-22 beginning around 5:00 UTC, a code change to the Groove web-app had an unexpected side-effect that caused errors in executing actions within the “new action compose” feature of the product. After discovering the problem through user feedback, a fix was applied to resolve the issue. All features were back to working as expected by 2024-07-22 13:30 UTC. No user data was at risk during this incident.

Time: July 22, 2024, 1:50 p.m.

Status: Resolved

Update: The incident has been resolved

Time: July 22, 2024, 1:22 p.m.

Status: Identified

Update: We have identified a problem and are fixing it now. We will provide further information once fix is in place

Time: July 22, 2024, 12:19 p.m.

Status: Investigating

Update: We're still investigating the issue, and will provide an update soon.

Time: July 22, 2024, 11:27 a.m.

Status: Investigating

Update: Flows using "New Actions" will not trigger. Our engineering team is actively investigating.

Time: Aug. 2, 2024, 9:41 p.m.

Status: Postmortem

Update: On 2024-07-09 22:36 UTC, an inadvertent database change resulted in the Groove web application being unavailable to users for 23 minutes. We instituted changes in our deployment system to ensure a similar issue doesn’t happen again. No data was lost during this incident.

Time: July 9, 2024, 11:42 p.m.

Status: Resolved

Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Time: July 9, 2024, 11:39 p.m.

Status: Identified

Update: We are continuing to work on a fix for this issue.

Time: July 9, 2024, 11:38 p.m.

Status: Identified

Update: Groove Webapp was down for a short period of time due to a faulty code release. Our internal monitoring detected this issue and we rolled back the offending code.

Time: July 11, 2024, 12:20 a.m.

Status: Postmortem

Update: On 2024-07-08 beginning around 13:00 UTC, Clari Copilot experienced an elevated error rate recording calls on Zoom, resulting in some customers being unable to record calls via Zoom.  This was due to a known issue from a 3rd party vendor documented here: [https://status.zoom.us/incidents/7r32f1jmyh52](https://status.zoom.us/incidents/7r32f1jmyh52).  Zoom resolved the issue by 2024-07-08 19:38 UTC.  No user data was at risk during this incident.

Time: July 8, 2024, 8:20 p.m.

Status: Resolved

Update: Zoom outage has been resolved. Clari Copilot is now able to record Zoom calls.

Time: July 8, 2024, 6:08 p.m.

Status: Investigating

Update: While the Zoom outage is being addressed, as a workaround enable Zoom Cloud Recording to record calls. Clari Copilot will automatically retrieve these recordings from Zoom Cloud for all scheduled calls.

Time: July 8, 2024, 5:11 p.m.

Status: Investigating

Update: Clari Copilot is unable to record Zoom calls due to a Zoom outage. Our engineering team is actively following up with Zoom on the outage.

Time: July 8, 2024, 3:36 p.m.

Status: Investigating

Update: We are seeing an elevated error rate when recording calls made on Zoom. Our engineering team is actively investigating.

Time: July 9, 2024, 11:44 p.m.

Status: Postmortem

Update: Starting around 2024-07-04 4:00 UTC, a code update caused failures loading the Groove Webapp - Flows. We identified the problematic code and restored functionality by 2024-07-04 10:30 UTC. No user data was at risk during this incident.

Time: July 4, 2024, 4:13 p.m.

Status: Resolved

Update: We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Time: July 4, 2024, 3:22 p.m.

Status: Monitoring

Update: Starting around 2024-07-04 4:00 UTC, a code update caused failures loading the Groove Webapp - Flows. We identified the root cause and restored functionality by 2024-07-04 10:30 UTC. No user data was at risk during this incident.