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Outage and incident data over the last 30 days for Gurobi Optimization.
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Sign Up NowOutlogger tracks the status of these components for Xero:
| Component | Status |
|---|---|
| Gurobi Cloud Billing | Active |
| Gurobi User Portal | Active |
| Gurobi Website | Active |
| Instant Cloud Manager - Global | Active |
| Instant Cloud Provisioning - Global | Active |
| Web License Service - Global | Active |
| Regions | Active |
| Gurobi AWS ap-northeast-1 | Active |
| Gurobi AWS ap-southeast-2 | Active |
| Gurobi AWS eu-central-1 | Active |
| Gurobi AWS us-east-1 | Active |
| Gurobi AWS us-west-1 | Active |
| Gurobi Azure eastus | Active |
| Gurobi Azure westeurope | Active |
| Gurobi Azure westus2 | Active |
View the latest incidents for Gurobi Optimization and check for official updates:
Description: On Monday, we started a cluster of new CRM servers to handle growing business. However, the new servers created a race condition that corrupted data when multiple servers simultaneously tried to synchronize updates with our marketing automation system. This prevented new users from accessing the Gurobi website. We shut down the new CRM servers and started a full sync to repair the link with the marketing automation system. The sync logs identified the corrupted records; once we repaired those records, the sync completed and all systems were restored. We updated the procedure to start the new CRM servers to avoid this race condition, and we documented the process to repair sync should it get corrupted again. Furthermore, we will reschedule the CRM server upgrade for off-peak hours. We appreciate your patience during this incident.
Status: Postmortem
Impact: Minor | Started At: March 9, 2021, 1:07 a.m.
Description: Connectivity seems to have been restored.
Status: Resolved
Impact: Minor | Started At: March 7, 2021, 6:01 p.m.
Description: Instant Cloud is no longer detecting issues with the Azure US WEST 2 region at this time.
Status: Resolved
Impact: Minor | Started At: Feb. 12, 2021, 4:06 a.m.
Description: Late on Sunday January 31, we received several reports of failures to start Gurobi cloud sessions. Since these were urgent, two of Gurobi’s most senior people investigated immediately, even though it was late in the day for them. The root cause was the tool that generates license key files on the Gurobi website. This is used both by traditional Gurobi licenses and for Gurobi cloud sessions. For reasons of reliability and security, this tool must be upgraded periodically. We recently made major upgrades to the server that issues license keys, and in the process, we inadvertently replaced this license key generation program with an old version. Once we installed the latest version on the server, all systems returned to normal. We have a system in place to monitor this tool and notify us when the replacement date is approaching. However, this also failed. Later this week, we will investigate the monitoring system to prevent this type of failure in the future. The recent server upgrades were designed to _increase_ reliability, and it is unfortunate that it triggered this outage. We apologize for any inconvenience. Fixing the monitoring system should avoid a similar failure in the future.
Status: Postmortem
Impact: Major | Started At: Feb. 1, 2021, 5:50 a.m.
Description: Accounts should be working again, please contact [email protected] if you continue to have problems.
Status: Resolved
Impact: Minor | Started At: Jan. 6, 2021, 4:30 p.m.
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