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Is there an Help Scout outage?

Help Scout status: Systems Active

Last checked: 4 minutes ago

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Help Scout outages and incidents

Outage and incident data over the last 30 days for Help Scout.

There have been 1 outages or incidents for Help Scout in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Help Scout

Outlogger tracks the status of these components for Xero:

AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Docs API Active
Mailbox API 2.0 Active
Component Status
AI Drafts Active
Beacon Active
Docs Sites Active
Email Processing Active
Mailbox counts, folders, reports, search results Active
Marketing Site Active
Mobile Apps Active
Web App Active
Active
Docs API Active
Mailbox API 2.0 Active

Latest Help Scout outages and incidents.

View the latest incidents for Help Scout and check for official updates:

Updates:

  • Time: Feb. 29, 2024, 5:01 p.m.
    Status: Resolved
    Update: This morning around 11:45am EST, the Help Scout web application experienced sporadic connection failures, resulting in long page load times, and in some cases, pages failing to load at all. The off-and-on nature of this issue resulted in roughly 15 minutes of downtime. At roughly 12:00pm EST, all services were back to normal and all queued messages were pushed into Help Scout. Very sorry for the trouble today!

Updates:

  • Time: Feb. 26, 2024, 5:16 p.m.
    Status: Resolved
    Update: Performance across the web and mobile apps was degraded from about 11.30AM ET until 11.45AM ET. Users experienced slow page loads, timeouts, connection issues, and other errors. The issue has been resolved and the app is now running smoothly.

Updates:

  • Time: Feb. 7, 2024, 4:21 p.m.
    Status: Resolved
    Update: We have been monitoring app performance, and everything continues to be stable across the board, so we're closing this out. Please get in touch with us if you experience any issues, and we'll investigate. Again, thanks for your patience while we worked through this.
  • Time: Feb. 7, 2024, 10:20 a.m.
    Status: Monitoring
    Update: Web app performance is back to normal, and all services are stable at the moment. However, our team is monitoring performance closely, and we'll post another update as soon as we're confident we can close this one out.
  • Time: Feb. 6, 2024, 8:37 p.m.
    Status: Investigating
    Update: While believe we’ve identified the root cause of the issues and are working on a fix, we’re continuing to investigate until we have more certainty. In the meantime, we released a couple of patches to alleviate some of the current issues. Thank you for your continued patience, and we'll provide updates as soon as we have them.
  • Time: Feb. 6, 2024, 6 p.m.
    Status: Investigating
    Update: Our team is continuing to make progress towards identifying the root cause of performance issues. We will update this page when we have additional information. Thank you for your patience.
  • Time: Feb. 6, 2024, 3:11 p.m.
    Status: Investigating
    Update: Our team is still working to narrow down the root cause of the issues affecting the app's performace. We will update this page when we have new information. Thank you for your patience while we investigate.
  • Time: Feb. 6, 2024, 12:12 p.m.
    Status: Investigating
    Update: Inbox and outbound reply performance has stabilized, and our engineers continue to investigate the cause behind the issues reported earlier. You may still see occasional glitches in those areas, however, and we’ll continue to post updates here as we have them.
  • Time: Feb. 6, 2024, 9:48 a.m.
    Status: Investigating
    Update: Our Docs feature is fully operational, and the team continues to investigate the issues affecting our Mailboxes. We will update this page when we have new information. Thank you for your patience while we investigate.
  • Time: Feb. 6, 2024, 8:30 a.m.
    Status: Investigating
    Update: We're continuing to investigate issues across Docs and Mailboxes, and will post more updates as we have them. Thank you for your patience!
  • Time: Feb. 5, 2024, 11:57 p.m.
    Status: Investigating
    Update: We're receiving continued reports of issues across Docs and Mailboxes. Our engineers will be looking into this until a fix is found, and we will update this page when we have new information. Thank you for bearing with us!

Updates:

  • Time: Feb. 5, 2024, 10:38 p.m.
    Status: Resolved
    Update: Engineering has stabilized the issue. We're closing the status now, but we will continue to monitor Help Scout's performance.
  • Time: Feb. 5, 2024, 7:47 p.m.
    Status: Investigating
    Update: Our engineers are making progress, but they continue to investigate the root cause of today's issues. We'll update this page as we have new information.
  • Time: Feb. 5, 2024, 6:33 p.m.
    Status: Investigating
    Update: Our engineers are continuing to uncover information in the process of troubleshooting today's issues.
  • Time: Feb. 5, 2024, 5:36 p.m.
    Status: Investigating
    Update: Our engineers are continuing to work to identify and mitigate the root cause of the issues you may be experiencing with Docs and Mailboxes today.
  • Time: Feb. 5, 2024, 4:56 p.m.
    Status: Investigating
    Update: Our engineers are continuing to investigate issues you may be experiencing with Docs and Mailboxes. Thank you for bearing with us!
  • Time: Feb. 5, 2024, 4:21 p.m.
    Status: Investigating
    Update: Our team are continuing to investigate all issues reported via Help Scout Support. If you're seeing issues with the Docs editor, the Conversation view (including attachments and outbound mail) we are working on it with more information to follow.
  • Time: Feb. 5, 2024, 3:15 p.m.
    Status: Investigating
    Update: We are continuing to investigate the issues with Help Scout today. Please stand-by for more information as soon as we have it.
  • Time: Feb. 5, 2024, 2:42 p.m.
    Status: Investigating
    Update: We're looking in to reports of slow page loads across the app. Some customers may notice a long delay when attempting to send or load conversations, along with sidebar details. We'll update here when we have more information.

Updates:

  • Time: Jan. 19, 2024, 12:11 a.m.
    Status: Resolved
    Update: Our engineers identified the root of the problem preventing some outbound emails from being delivered. Everything should be back up and running as expected now. If you received any bounce notifications, you can resend those emails now. Apologies for the disruption!
  • Time: Jan. 18, 2024, 11:42 p.m.
    Status: Investigating
    Update: We've received reports of some outbound emails getting bounced or quarantined, which seems to be related to how Help Scout's email domain is being handled by some email providers. Our engineers are investigating now.

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Frequently Asked Questions - Help Scout

Is there a Help Scout outage?
The current status of Help Scout is: Systems Active
Where can I find the official status page of Help Scout?
The official status page for Help Scout is here
How can I get notified if Help Scout is down or experiencing an outage?
To get notified of any status changes to Help Scout, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Help Scout every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Help Scout do?
Help Scout provides a shared inbox, help center, and live chat software to efficiently manage customer communications for your team.

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