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Is there an Helpshift outage?

Helpshift status: Systems Active

Last checked: 6 minutes ago

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Helpshift outages and incidents

Outage and incident data over the last 30 days for Helpshift.

There have been 1 outages or incidents for Helpshift in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Helpshift

Outlogger tracks the status of these components for Xero:

Amazon Webservices datacenter #1 Active
Amazon Webservices datacenter #2 Active
Analytics Dashboard Active
Audit Trail Active
Auto Assignment Active
Bots Active
Channel Integrations Active
CSV Reports Active
Email delivery Active
Helpcenter(SDK) Active
Helpshift APIs Active
Helpshift Dashboard Active
Inbound email processing Active
Issue Logs Active
Issues Analytics API Active
Language AI Active
Management Portal Active
Mobile SDK Active
New Issue Automation Active
PowerBi Active
Predict Active
Pre-issue flow Active
Private Notes Active
Push Notifications Active
Quick Replies Active
Salesforce Sync Active
Sentiment Analysis Active
Show Logs Active
Smart Intents Active
Time Based Automation Active
Tiny URL Active
User Presence Detection - RTO Active
Web Chat Active
Webhooks Active
Web Support Page Active
Component Status
Amazon Webservices datacenter #1 Active
Amazon Webservices datacenter #2 Active
Analytics Dashboard Active
Audit Trail Active
Auto Assignment Active
Bots Active
Channel Integrations Active
CSV Reports Active
Email delivery Active
Helpcenter(SDK) Active
Helpshift APIs Active
Helpshift Dashboard Active
Inbound email processing Active
Issue Logs Active
Issues Analytics API Active
Language AI Active
Management Portal Active
Mobile SDK Active
New Issue Automation Active
PowerBi Active
Predict Active
Pre-issue flow Active
Private Notes Active
Push Notifications Active
Quick Replies Active
Salesforce Sync Active
Sentiment Analysis Active
Show Logs Active
Smart Intents Active
Time Based Automation Active
Tiny URL Active
User Presence Detection - RTO Active
Web Chat Active
Webhooks Active
Web Support Page Active

Latest Helpshift outages and incidents.

View the latest incidents for Helpshift and check for official updates:

Updates:

  • Time: Nov. 12, 2024, 1:39 a.m.
    Status: Resolved
    Update: This incident has been resolved !
  • Time: Nov. 11, 2024, 11:02 p.m.
    Status: Monitoring
    Update: The issue has been fixed. Language AI service is functioning fine. We are monitoring the fix.
  • Time: Nov. 11, 2024, 5:59 p.m.
    Status: Investigating
    Update: We’re experiencing a service outage with Language AI. Our team is currently working to restore the service. We apologize for any inconvenience.

Updates:

  • Time: Oct. 10, 2024, 3:06 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Oct. 10, 2024, 2:50 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 10, 2024, 12:07 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.
  • Time: Oct. 10, 2024, 11:20 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Oct. 10, 2024, 10:31 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Oct. 10, 2024, 10:30 a.m.
    Status: Investigating
    Update: We are currently experiencing an issue with Helpshift's chat functionality. End users may be unable to create an issue, or, after issue creation, they might encounter delays in their chat interactions with bots or automations. We will keep you updated.

Updates:

  • Time: Sept. 3, 2024, 8:36 p.m.
    Status: Resolved
    Update: We are pleased to inform you that the issue has been resolved, and the Helpcenter on SDK X is now operational. We sincerely apologize for any inconvenience this may have caused.
  • Time: Sept. 3, 2024, 8:01 p.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Sept. 3, 2024, 8:01 p.m.
    Status: Investigating
    Update: We are currently experiencing performance issues with the Helpcenter on SDKX. Our team is currently working to restore normal performance levels. We're sincerely sorry for any inconvenience.

Updates:

  • Time: Aug. 14, 2024, 11:28 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 14, 2024, 11:04 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Aug. 14, 2024, 10:51 a.m.
    Status: Investigating
    Update: There is an outage with Helpshift Bots

Updates:

  • Time: July 18, 2024, 12:12 p.m.
    Status: Resolved
    Update: This incident is now Resolved
  • Time: July 18, 2024, 9:52 a.m.
    Status: Investigating
    Update: Dashboard Analytics is currently in a degraded State. The following reports are impacted: - Overview page - All reports under issues - All reports under Bots

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Frequently Asked Questions - Helpshift

Is there a Helpshift outage?
The current status of Helpshift is: Systems Active
Where can I find the official status page of Helpshift?
The official status page for Helpshift is here
How can I get notified if Helpshift is down or experiencing an outage?
To get notified of any status changes to Helpshift, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Helpshift every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Helpshift do?
Helpshift provides mobile apps and games with a customer service platform that offers an enhanced in-app help experience.

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