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Is there an Helpshift outage?

Helpshift status: Systems Active

Last checked: 3 minutes ago

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Helpshift outages and incidents

Outage and incident data over the last 30 days for Helpshift.

There have been 1 outages or incidents for Helpshift in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Helpshift

Outlogger tracks the status of these components for Xero:

Amazon Webservices datacenter #1 Active
Amazon Webservices datacenter #2 Active
Analytics Dashboard Active
Audit Trail Active
Auto Assignment Active
Bots Active
Channel Integrations Active
CSV Reports Active
Email delivery Active
Helpcenter(SDK) Active
Helpshift APIs Active
Helpshift Dashboard Active
Inbound email processing Active
Issue Logs Active
Issues Analytics API Active
Language AI Active
Management Portal Active
Mobile SDK Active
New Issue Automation Active
PowerBi Active
Predict Active
Pre-issue flow Active
Private Notes Active
Push Notifications Active
Quick Replies Active
Salesforce Sync Active
Sentiment Analysis Active
Show Logs Active
Smart Intents Active
Time Based Automation Active
Tiny URL Active
User Presence Detection - RTO Active
Web Chat Active
Webhooks Active
Web Support Page Active
Component Status
Amazon Webservices datacenter #1 Active
Amazon Webservices datacenter #2 Active
Analytics Dashboard Active
Audit Trail Active
Auto Assignment Active
Bots Active
Channel Integrations Active
CSV Reports Active
Email delivery Active
Helpcenter(SDK) Active
Helpshift APIs Active
Helpshift Dashboard Active
Inbound email processing Active
Issue Logs Active
Issues Analytics API Active
Language AI Active
Management Portal Active
Mobile SDK Active
New Issue Automation Active
PowerBi Active
Predict Active
Pre-issue flow Active
Private Notes Active
Push Notifications Active
Quick Replies Active
Salesforce Sync Active
Sentiment Analysis Active
Show Logs Active
Smart Intents Active
Time Based Automation Active
Tiny URL Active
User Presence Detection - RTO Active
Web Chat Active
Webhooks Active
Web Support Page Active

Latest Helpshift outages and incidents.

View the latest incidents for Helpshift and check for official updates:

Updates:

  • Time: Dec. 26, 2022, 10:35 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 26, 2022, 8:49 a.m.
    Status: Monitoring
    Update: We have identified the root cause and fixed this issue.
  • Time: Dec. 26, 2022, 8:48 a.m.
    Status: Investigating
    Update: We are continuing to investigate this issue.
  • Time: Dec. 26, 2022, 7:44 a.m.
    Status: Investigating
    Update: We are still investigating this issue with our analytics vendor team. We will update the progress soon.
  • Time: Dec. 26, 2022, 4:02 a.m.
    Status: Investigating
    Update: Workaround - As a workaround to get the page data, please refresh the page until all data gets loaded on the page. . Once data gets loaded, we will not see the issue for that page again. We will keep you posted on the progress of the fix.
  • Time: Dec. 25, 2022, 12:59 p.m.
    Status: Investigating
    Update: We are currently investigating this issue.

Updates:

  • Time: Dec. 24, 2022, 2:11 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 23, 2022, 11:34 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. Analytics API is up but latest data will be unavailable for a while. PowerBI reports are functional but will show stale data
  • Time: Dec. 23, 2022, 7:31 p.m.
    Status: Investigating
    Update: The show logs button for issues will not work. PowerBI reports will not refresh Data fetched from analytics API will no refresh Time Based Automations will be delayed for a few issues We are currently investigating this issue.

Updates:

  • Time: Dec. 24, 2022, 2:11 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Dec. 23, 2022, 11:34 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. Analytics API is up but latest data will be unavailable for a while. PowerBI reports are functional but will show stale data
  • Time: Dec. 23, 2022, 7:31 p.m.
    Status: Investigating
    Update: The show logs button for issues will not work. PowerBI reports will not refresh Data fetched from analytics API will no refresh Time Based Automations will be delayed for a few issues We are currently investigating this issue.

Updates:

  • Time: Dec. 8, 2022, 12:55 p.m.
    Status: Resolved
    Update: The issue has been fixed now.We have rolled out Arkose Labs captcha for all existing domains.
  • Time: Dec. 8, 2022, 11:36 a.m.
    Status: Monitoring
    Update: Under observation.
  • Time: Dec. 8, 2022, 8:39 a.m.
    Status: Monitoring
    Update: We have enabled webform captcha. Contact-us form is now working and have started getting issues from there.
  • Time: Dec. 8, 2022, 8:12 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Dec. 8, 2022, 8:12 a.m.
    Status: Investigating
    Update: Issue with Arkose Labs is impacted. We are getting in touch with Arkose Labs for this. We have not been processing any issue on this page since 12.04pm today.

Updates:

  • Time: Dec. 8, 2022, 12:55 p.m.
    Status: Resolved
    Update: The issue has been fixed now.We have rolled out Arkose Labs captcha for all existing domains.
  • Time: Dec. 8, 2022, 11:36 a.m.
    Status: Monitoring
    Update: Under observation.
  • Time: Dec. 8, 2022, 8:39 a.m.
    Status: Monitoring
    Update: We have enabled webform captcha. Contact-us form is now working and have started getting issues from there.
  • Time: Dec. 8, 2022, 8:12 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Dec. 8, 2022, 8:12 a.m.
    Status: Investigating
    Update: Issue with Arkose Labs is impacted. We are getting in touch with Arkose Labs for this. We have not been processing any issue on this page since 12.04pm today.

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Frequently Asked Questions - Helpshift

Is there a Helpshift outage?
The current status of Helpshift is: Systems Active
Where can I find the official status page of Helpshift?
The official status page for Helpshift is here
How can I get notified if Helpshift is down or experiencing an outage?
To get notified of any status changes to Helpshift, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Helpshift every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Helpshift do?
Helpshift provides mobile apps and games with a customer service platform that offers an enhanced in-app help experience.

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