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Is there an Fourth outage?

Fourth status: Systems Active

Last checked: 5 minutes ago

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Fourth outages and incidents

Outage and incident data over the last 30 days for Fourth.

There have been 3 outages or incidents for Fourth in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Fourth

Outlogger tracks the status of these components for Xero:

Mobile Apps Active
Email Active
Help Centre & Chat Active
Phone System Active
Analytics Active
Fourth Platform & Single Sign On Active
Inventory Active
Labour Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering (Starchef) Active
Analytics Active
Applicant Tracking System (ATS) Active
Engage Active
Eparts Active
ESS Active
FnB (Stock Live) Active
Fourth App Active
Fourth Platform & Single Sign On Active
HR (UK) Active
Inventory (Stock R9) Active
Ordering (Marketplace) Active
Payroll Active
Purchase to Pay (Tradesimple) Active
Purchasing and Inventory (Adaco) Active
Recipes and Menus (StarChef) Active
Scheduling (Labour Productivity) Active
Team Hours 3rd Party Active
Team Hours Standalone Active
Analytics Active
Fuego Admin Tool Active
Fuego App Active
HotSchedules Mobile Application Active
HotSchedules Train (Schoox) Active
HotSchedules Web Application Active
Integration Data processing Active
Inventory Active
Labor Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Peoplematter Active
Platform & Single Sign-on Active
Purchase to Pay (Tradesimple) Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering Active
US HR and Payroll Active
Component Status
Mobile Apps Active
Active
Email Active
Help Centre & Chat Active
Phone System Active
Active
Analytics Active
Fourth Platform & Single Sign On Active
Inventory Active
Labour Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering (Starchef) Active
Active
Analytics Active
Applicant Tracking System (ATS) Active
Engage Active
Eparts Active
ESS Active
FnB (Stock Live) Active
Fourth App Active
Fourth Platform & Single Sign On Active
HR (UK) Active
Inventory (Stock R9) Active
Ordering (Marketplace) Active
Payroll Active
Purchase to Pay (Tradesimple) Active
Purchasing and Inventory (Adaco) Active
Recipes and Menus (StarChef) Active
Scheduling (Labour Productivity) Active
Team Hours 3rd Party Active
Team Hours Standalone Active
Active
Analytics Active
Fuego Admin Tool Active
Fuego App Active
HotSchedules Mobile Application Active
HotSchedules Train (Schoox) Active
HotSchedules Web Application Active
Integration Data processing Active
Inventory Active
Labor Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Peoplematter Active
Platform & Single Sign-on Active
Purchase to Pay (Tradesimple) Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering Active
US HR and Payroll Active

Latest Fourth outages and incidents.

View the latest incidents for Fourth and check for official updates:

Updates:

  • Time: Aug. 8, 2023, 1:30 p.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: Aug. 7, 2023, 3:51 p.m.
    Status: Monitoring
    Update: Our third party have implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution.
  • Time: Aug. 7, 2023, 2:37 p.m.
    Status: Identified
    Update: We have identified that there is an issue with our 3rd party provider that is causing a subset of customers to experience intermittent failures. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: Aug. 7, 2023, 1:58 p.m.
    Status: Identified
    Update: We have identified that there is an issue with our 3rd party provider that is causing a subset of customers to experience intermittent failures. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: Aug. 7, 2023, 1:41 p.m.
    Status: Identified
    Update: We have identified that there is an issue with our 3rd party provider that is causing a subset of customers to experience intermittent failures. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: Aug. 7, 2023, 1:02 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. When attempting to log in through Single Sign On, customers are receiving an error. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Aug. 7, 2023, 12:33 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. When attempting to log in through Single Sign On, customers are receiving an error. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Aug. 7, 2023, 12:01 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. When attempting to log in through Single Sign On, customers are receiving an error. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Aug. 7, 2023, 11:29 a.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. When attempting to log in through Single Sign On, customers are receiving an error. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Aug. 7, 2023, 10:59 a.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. When attempting to log in through Single Sign On, customers are receiving an error. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Aug. 7, 2023, 10:30 a.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. When attempting to log in through Single Sign On, customers are receiving an error. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: Aug. 7, 2023, 10:06 a.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. When attempting to log in through Single Sign On, customers are receiving an error. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Updates:

  • Time: July 25, 2023, 2:46 p.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. A full root cause analysis will be performed. We greatly apologise for this disruption.
  • Time: July 25, 2023, 11:17 a.m.
    Status: Monitoring
    Update: Dear Customer We are pleased to inform you that GoodData have confirmed that this is now resolved. Please see the below update from GoodData:- 'Dear valued users, we are thrilled to share with you that the hardware issue at our US-1 DC has been successfully resolved. Our team, alongside the vendor's support, worked tirelessly to fix the problem, and we're back to full functionality! We couldn't have done it without your incredible patience and understanding during this challenging time.' We will continue to monitor to ensure everything is in good order from an Analytics perspective. We thank you for your patience whilst we worked with GoodData to resolve this matter. Provided there are no further issues there will be no further updates and this will be set to resolved at the COB today.
  • Time: July 25, 2023, 10:26 a.m.
    Status: Identified
    Update: Dear Customer Please see the below update from GoodData:- 'Our team is still on track to deliver the final fix as soon as possible. At this time we expect to have everything fully working as soon as possible. Thank you for your continued patience.' We are continuing to monitor the GoodData status page and our teams are on standby to run any tests required to ensure that we resume your service as soon as possible. We thank you for your patience whilst this issue is ongoing. The next update will be provided in 60 minutes.
  • Time: July 25, 2023, 9:24 a.m.
    Status: Identified
    Update: Dear Customer Please see the below update from GoodData:- 'We have a positive development regarding the hardware issue. The faulty hardware has been identified, and the vendor is currently replacing it. We expect everything to be back in full swing within the next hour! We want to extend our gratitude for your understanding and patience throughout this process. Our top priority is to ensure a seamless experience for all our users.' We are continuing to monitor the GoodData status page and our teams are on standby to run any tests required to ensure that we resume your service as soon as possible. The next update will be provided in 60 minutes.
  • Time: July 25, 2023, 8:36 a.m.
    Status: Identified
    Update: We are aware of a critical incident that may be affecting some of our customers. This incident is currently being investigated by GoodData to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. Should you wish to, you can follow the link below to receive updates from GoodData:- https://support.gooddata.com/hc/en-us/articles/18861496811795-Tue-Jul-25th-2023-Technical-Difficulties-in-US-1-DC We apologise for this disruption to your service.

Updates:

  • Time: July 3, 2023, 3:39 p.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: June 30, 2023, 8:35 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: June 30, 2023, 8:35 p.m.
    Status: Monitoring
    Update: We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution.
  • Time: June 30, 2023, 7:52 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers who are experiencing gateway errors when attempting to access PeopleMatter. We have taken actions that we believe has helped stabilise the system but performance may still be degraded. We are continuing to investigate any outstanding performance issues. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: June 30, 2023, 7:23 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers who are experiencing gateway errors when attempting to access PeopleMatter. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Updates:

  • Time: June 23, 2023, 2:33 p.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: June 22, 2023, 4:09 p.m.
    Status: Monitoring
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: June 22, 2023, 3:38 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be causing errors in applications for some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: June 22, 2023, 3:05 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be causing errors in applications for some of our customers. We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
  • Time: June 22, 2023, 2:39 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Updates:

  • Time: June 22, 2023, 8:25 a.m.
    Status: Resolved
    Update: We can confirm that all sales files have processed as expected and that service has returned to normal levels. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: June 21, 2023, 3:51 p.m.
    Status: Monitoring
    Update: We have now implemented a solution and are currently monitoring for completeness. The next update will be on confirmation of resolution.
  • Time: June 21, 2023, 11:59 a.m.
    Status: Identified
    Update: Sales have now been exported and are beginning to show in the core solutions. We are continuing to perform the necessary checks to ensure that this also flows into Fourth Analytics The next update will be provided in 60 minutes. We would like to apologise once more for any inconvenience this has caused.
  • Time: June 21, 2023, 11:03 a.m.
    Status: Identified
    Update: Sales have now been exported and are beginning to show in the core solutions. We are continuing to perform the necessary checks to ensure that this also flows into Fourth Analytics The next update will be provided in 60 minutes. We would like to apologise once more for any inconvenience this has caused.
  • Time: June 21, 2023, 10:06 a.m.
    Status: Identified
    Update: Sales have now been exported and are beginning to show in the core solutions. We are currently performing the necessary checks to ensure that this also flows into Fourth Analytics The next update will be provided in 60 minutes. We would like to apologise once more for any inconvenience this has caused.
  • Time: June 21, 2023, 9:02 a.m.
    Status: Identified
    Update: Sales have now been exported and are beginning to show in the core solutions. We are currently performing the necessary checks to ensure that this also flows into Fourth Analytics The next update will be provided in 60 minutes. We would like to apologise once more for any inconvenience this has caused.
  • Time: June 21, 2023, 8:13 a.m.
    Status: Identified
    Update: Today we have experienced a delay in processing sales files into our core solutions including Fourth Analytics. The files are now processing and our teams are closely monitoring to confirm the extent of the issue as well as doing all they can to ensure impact is kept to a minimum. The next update will be provided in 60 minutes. We would like to apologise once more for any inconvenience this has caused.

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Frequently Asked Questions - Fourth

Is there a Fourth outage?
The current status of Fourth is: Systems Active
Where can I find the official status page of Fourth?
The official status page for Fourth is here
How can I get notified if Fourth is down or experiencing an outage?
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