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Is there an Fourth outage?

Fourth status: Systems Active

Last checked: 2 minutes ago

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Fourth outages and incidents

Outage and incident data over the last 30 days for Fourth.

There have been 3 outages or incidents for Fourth in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Fourth

Outlogger tracks the status of these components for Xero:

Mobile Apps Active
Email Active
Help Centre & Chat Active
Phone System Active
Analytics Active
Fourth Platform & Single Sign On Active
Inventory Active
Labour Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering (Starchef) Active
Analytics Active
Applicant Tracking System (ATS) Active
Engage Active
Eparts Active
ESS Active
FnB (Stock Live) Active
Fourth App Active
Fourth Platform & Single Sign On Active
HR (UK) Active
Inventory (Stock R9) Active
Ordering (Marketplace) Active
Payroll Active
Purchase to Pay (Tradesimple) Active
Purchasing and Inventory (Adaco) Active
Recipes and Menus (StarChef) Active
Scheduling (Labour Productivity) Active
Team Hours 3rd Party Active
Team Hours Standalone Active
Analytics Active
Fuego Admin Tool Active
Fuego App Active
HotSchedules Mobile Application Active
HotSchedules Train (Schoox) Active
HotSchedules Web Application Active
Integration Data processing Active
Inventory Active
Labor Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Peoplematter Active
Platform & Single Sign-on Active
Purchase to Pay (Tradesimple) Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering Active
US HR and Payroll Active
Component Status
Mobile Apps Active
Active
Email Active
Help Centre & Chat Active
Phone System Active
Active
Analytics Active
Fourth Platform & Single Sign On Active
Inventory Active
Labour Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering (Starchef) Active
Active
Analytics Active
Applicant Tracking System (ATS) Active
Engage Active
Eparts Active
ESS Active
FnB (Stock Live) Active
Fourth App Active
Fourth Platform & Single Sign On Active
HR (UK) Active
Inventory (Stock R9) Active
Ordering (Marketplace) Active
Payroll Active
Purchase to Pay (Tradesimple) Active
Purchasing and Inventory (Adaco) Active
Recipes and Menus (StarChef) Active
Scheduling (Labour Productivity) Active
Team Hours 3rd Party Active
Team Hours Standalone Active
Active
Analytics Active
Fuego Admin Tool Active
Fuego App Active
HotSchedules Mobile Application Active
HotSchedules Train (Schoox) Active
HotSchedules Web Application Active
Integration Data processing Active
Inventory Active
Labor Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Peoplematter Active
Platform & Single Sign-on Active
Purchase to Pay (Tradesimple) Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering Active
US HR and Payroll Active

Latest Fourth outages and incidents.

View the latest incidents for Fourth and check for official updates:

Updates:

  • Time: Oct. 3, 2023, 9:57 a.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: Oct. 1, 2023, 10:34 p.m.
    Status: Monitoring
    Update: We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: Oct. 1, 2023, 8:44 p.m.
    Status: Investigating
    Update: We have an unforeseen issue that is affecting some users ability to draw down funds and receive tip pay outs. We are looking into the issue with the highest degree of urgency and priority. The next update will be provided when further information becomes available.

Updates:

  • Time: Oct. 3, 2023, 4:30 p.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage. We greatly apologise for this disruption.
  • Time: Oct. 3, 2023, 9:43 a.m.
    Status: Monitoring
    Update: The monitoring that took place throughout yesterday evening into this morning has provided a great deal of positive results. In view of the above, we believe that the issue with email orders has been resolved. The next update will be provided upon confirmation of resolution. We thank you for your patience in this matter.
  • Time: Oct. 2, 2023, 4:31 p.m.
    Status: Monitoring
    Update: Dear Customer, We have now implemented a potential solution and are currently monitoring the success rate of this change. The next update will be provided upon confirmation of the resolution by midday tomorrow - 03/10. We apologise for this disruption to your service.
  • Time: Oct. 2, 2023, 12:43 p.m.
    Status: Identified
    Update: Dear customer, We have received notice of an issue by our email provider that is impacting a group of customers with regard to email order delivery to suppliers. We are prioritising communication with Mimecast and working together to find a prompt resolution. While we can confirm that the problem is intermittent, it has the potential to affect email orders made on our Inventory, Purchase to Pay (Tradesimple), and Purchasing and Inventory (Adaco) solutions. If your supplier’s preferred method of order placement is EMAIL, we strongly recommend contacting the supplier directly to confirm receipt. There may also be signs such as delayed confirmation of orders, goods received notes, or unprocessed documents related to the order confirmation. In these situations, it is highly recommended that you contact the supplier directly and make alternative arrangements. We will provide an update as soon as we receive further information from Mimecast. Thank you for your patience.
  • Time: Sept. 29, 2023, 4:26 p.m.
    Status: Identified
    Update: Dear customer, We have received notice of an issue by our email provider that is impacting a group of customers with regards to email order delivery to suppliers. We have acted by escalating the issue to Mimecast and are engaged with them to find a prompt resolution. While we can confirm that the problem is intermittent, it has the potential to affect email orders made on our Inventory, Purchase to Pay (Tradesimple), and Purchasing and Inventory (Adaco) solutions. If your supplier’s preferred method of order placement is EMAIL, we strongly recommend contacting the supplier directly to confirm receipt. There may also be signs such as delayed confirmation of orders, goods received notes, or unprocessed documents related to the order confirmation. In these situations, it is highly recommended that you contact the supplier directly and make alternative arrangements. We will provide an update as soon as we receive further information from Mimecast. Thank you for your patience.

Updates:

  • Time: Sept. 29, 2023, 4:32 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Sept. 29, 2023, 1:58 p.m.
    Status: Monitoring
    Update: We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: Sept. 29, 2023, 1:42 p.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: Sept. 29, 2023, 1:32 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Updates:

  • Time: Sept. 7, 2023, 7:06 a.m.
    Status: Resolved
    Update: Good Morning, All functionality and access has now been restored. Thank you for your patience and understanding.
  • Time: Sept. 5, 2023, 5:06 p.m.
    Status: Monitoring
    Update: Dear Customer, If you try to log in to use the Counting App via Single Sign On on Thursday, September 7th, 2023, between 7:30 AM and 8:00 AM, you may encounter an intermittent service interruption lasting between 5-10 minutes. Please rest assured that this is part of our ongoing dedication to delivering the best possible experience to our valued customers. We will acknowledge the completion of this here, once we are back up and running. Thank you in advance for your patience and understanding.

Updates:

  • Time: Aug. 18, 2023, 9:54 p.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this issue. We greatly apologize for this disruption.
  • Time: Aug. 18, 2023, 9:21 p.m.
    Status: Monitoring
    Update: We have now implemented a solution and are currently monitoring for completeness. The updates will continue to be every 30 minutes until service is fully restored and the incident has be considered resolved.
  • Time: Aug. 18, 2023, 8:01 p.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: Aug. 18, 2023, 7:30 p.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologise for this disruption.
  • Time: Aug. 18, 2023, 6:54 p.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologize for this disruption.
  • Time: Aug. 18, 2023, 6:20 p.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologize for this disruption.
  • Time: Aug. 18, 2023, 5:51 p.m.
    Status: Identified
    Update: We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored. Again we deeply apologize for this disruption.
  • Time: Aug. 18, 2023, 5:19 p.m.
    Status: Identified
    Update: We have been able to identify the cause with sales not being populated in Analytics. We expect a fix to be available in the next two hours, if not sooner. Status and updates will continue here every 30 minutes until the incident has been resolved. Again we deeply apologize for this disruption.
  • Time: Aug. 18, 2023, 5:13 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologize for this disruption to your service.

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Frequently Asked Questions - Fourth

Is there a Fourth outage?
The current status of Fourth is: Systems Active
Where can I find the official status page of Fourth?
The official status page for Fourth is here
How can I get notified if Fourth is down or experiencing an outage?
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