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Is there an Fourth outage?

Fourth status: Systems Active

Last checked: 2 minutes ago

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Fourth outages and incidents

Outage and incident data over the last 30 days for Fourth.

There have been 3 outages or incidents for Fourth in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Fourth

Outlogger tracks the status of these components for Xero:

Mobile Apps Active
Email Active
Help Centre & Chat Active
Phone System Active
Analytics Active
Fourth Platform & Single Sign On Active
Inventory Active
Labour Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering (Starchef) Active
Analytics Active
Applicant Tracking System (ATS) Active
Engage Active
Eparts Active
ESS Active
FnB (Stock Live) Active
Fourth App Active
Fourth Platform & Single Sign On Active
HR (UK) Active
Inventory (Stock R9) Active
Ordering (Marketplace) Active
Payroll Active
Purchase to Pay (Tradesimple) Active
Purchasing and Inventory (Adaco) Active
Recipes and Menus (StarChef) Active
Scheduling (Labour Productivity) Active
Team Hours 3rd Party Active
Team Hours Standalone Active
Analytics Active
Fuego Admin Tool Active
Fuego App Active
HotSchedules Mobile Application Active
HotSchedules Train (Schoox) Active
HotSchedules Web Application Active
Integration Data processing Active
Inventory Active
Labor Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Peoplematter Active
Platform & Single Sign-on Active
Purchase to Pay (Tradesimple) Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering Active
US HR and Payroll Active
Component Status
Mobile Apps Active
Active
Email Active
Help Centre & Chat Active
Phone System Active
Active
Analytics Active
Fourth Platform & Single Sign On Active
Inventory Active
Labour Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering (Starchef) Active
Active
Analytics Active
Applicant Tracking System (ATS) Active
Engage Active
Eparts Active
ESS Active
FnB (Stock Live) Active
Fourth App Active
Fourth Platform & Single Sign On Active
HR (UK) Active
Inventory (Stock R9) Active
Ordering (Marketplace) Active
Payroll Active
Purchase to Pay (Tradesimple) Active
Purchasing and Inventory (Adaco) Active
Recipes and Menus (StarChef) Active
Scheduling (Labour Productivity) Active
Team Hours 3rd Party Active
Team Hours Standalone Active
Active
Analytics Active
Fuego Admin Tool Active
Fuego App Active
HotSchedules Mobile Application Active
HotSchedules Train (Schoox) Active
HotSchedules Web Application Active
Integration Data processing Active
Inventory Active
Labor Productivity Active
Macromatix Core Active
Macromatix Mobile Active
Peoplematter Active
Platform & Single Sign-on Active
Purchase to Pay (Tradesimple) Active
Purchasing & Inventory (Adaco) Active
Recipe & Menu Engineering Active
US HR and Payroll Active

Latest Fourth outages and incidents.

View the latest incidents for Fourth and check for official updates:

Updates:

  • Time: Nov. 7, 2023, 3:08 p.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: Nov. 7, 2023, 2:05 p.m.
    Status: Monitoring
    Update: We have now implemented a solution and are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: Nov. 7, 2023, 1:33 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

Updates:

  • Time: Nov. 8, 2023, 1:01 p.m.
    Status: Resolved
    Update: We have now performed all necessary tests and actions and are confident that the platform has been returned to fully operational. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: Nov. 2, 2023, 2:14 p.m.
    Status: Monitoring
    Update: We have now performed all necessary tests and actions and are confident that the platform has been returned to fully operational. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: Nov. 2, 2023, 12:32 p.m.
    Status: Identified
    Update: Our 3rd party provider has taken remedial actions to return service to our platform. We are currently in the process of performing verification steps to ensure service is returned to normal. A further update will be provided once these have been completed.
  • Time: Nov. 2, 2023, 11:53 a.m.
    Status: Identified
    Update: UPDATE: Our 3rd party provider is currently undergoing emergency maintenance in order to mitigate the impact. This will result in users being unable to access some of our solutions through Single Sign On We will continue to provide updates here as they are received. For further information, please see https://status.salesforce.com/incidents/11897 We apologise for this disruption to service.
  • Time: Nov. 2, 2023, 11:03 a.m.
    Status: Identified
    Update: Dear Customer We have identified that there is an issue with our 3rd party provider that is causing a subset of customers to experience intermittent errors when logging in. We will continue to provide updates here as they are received. For further information, please see https://status.salesforce.com/incidents/11897 We apologise for this disruption to service.

Updates:

  • Time: Oct. 25, 2023, 3:26 p.m.
    Status: Resolved
    Update: The connectivity issue affecting the wider Florida region is now fully restored. Thank you.
  • Time: Oct. 25, 2023, 3:09 p.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Oct. 24, 2023, 8:59 p.m.
    Status: Monitoring
    Update: We are aware of a connectivity issue in the wider Florida region affecting the performance of Adaco. Fourth is currently monitoring the situation. Thank you for your patience.

Updates:

  • Time: Oct. 9, 2023, 5:53 p.m.
    Status: Resolved
    Update: We are confident that our solution has resolved this incident. This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days. We greatly apologise for this disruption.
  • Time: Oct. 9, 2023, 1:15 p.m.
    Status: Monitoring
    Update: We have now implemented a solution and schedules should now be submitted to Payroll without issue. We are currently monitoring for completeness. The next update will be provided upon confirmation of resolution. We apologise for this disruption to your service.
  • Time: Oct. 9, 2023, 12:39 p.m.
    Status: Investigating
    Update: We are aware of an issue where customers are receiving errors when attempting to submit the schedules to Payroll when using Scheduling. This incident is being treated at it's highest priority and all teams are engaged to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.

Updates:

  • Time: Oct. 4, 2023, 9:48 p.m.
    Status: Resolved
    Update: We are confident that the issue has been resolved. This will conclude the updates to the status page regarding this outage. We greatly apologize for this disruption.
  • Time: Oct. 4, 2023, 5:34 p.m.
    Status: Monitoring
    Update: It appears as though the issue experienced earlier was a small outage affecting some of our customers' ability to draw funds within the Fuego application. This is issue is no longer being experienced however we continue to investigate and monitor stability until we determine the root cause of the issue. As this is no longer an actively impacting issue status updates will no longer be provided every 30 minutes but we will update the page once we have confirmed final resolution.
  • Time: Oct. 4, 2023, 5:20 p.m.
    Status: Investigating
    Update: We continue to investigate an incident with draw failures that may have impacted some of our customers in order to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologize for this disruption to your service.
  • Time: Oct. 4, 2023, 4:40 p.m.
    Status: Investigating
    Update: We continue to investigate an incident with draw failures that may have impacted some of our customers in order to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologize for this disruption to your service.
  • Time: Oct. 4, 2023, 3:55 p.m.
    Status: Investigating
    Update: We are aware of a critical incident that may be affecting some of our customers ability to draw funds within the Fuego application. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.

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Frequently Asked Questions - Fourth

Is there a Fourth outage?
The current status of Fourth is: Systems Active
Where can I find the official status page of Fourth?
The official status page for Fourth is here
How can I get notified if Fourth is down or experiencing an outage?
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