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Is there an Hyro AI outage?

Hyro AI status: Systems Active

Last checked: 6 minutes ago

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Hyro AI outages and incidents

Outage and incident data over the last 30 days for Hyro AI.

There have been 2 outages or incidents for Hyro AI in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Hyro AI

Outlogger tracks the status of these components for Xero:

Azure AKS - infrastructure Active
Hyro Communication service Active
Hyro Customers Portal Active
Hyro NLU Engine Active
Hyro Platform Active
Website Active
Component Status
Azure AKS - infrastructure Active
Hyro Communication service Active
Hyro Customers Portal Active
Hyro NLU Engine Active
Hyro Platform Active
Website Active

Latest Hyro AI outages and incidents.

View the latest incidents for Hyro AI and check for official updates:

Updates:

  • Time: July 22, 2024, 2:43 p.m.
    Status: Resolved
    Update: The incident has been resolved.
  • Time: July 22, 2024, 2:38 p.m.
    Status: Investigating
    Update: We are currently investigating errors with our virtual voice assistants.

Updates:

  • Time: July 21, 2024, 12:03 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 21, 2024, 12:03 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: July 21, 2024, 11:33 a.m.
    Status: Investigating
    Update: We are currently investigating access issues to Hyro’s platform. Virtual Assistants are operating normally.
  • Time: July 21, 2024, 11:33 a.m.
    Status: Investigating
    Update: We are currently investigating access issues to Hyro’s platform. Virtual Assistants are operating normally.

Updates:

  • Time: July 15, 2024, 7:09 p.m.
    Status: Resolved
    Update: The issue affecting our voice assistants has been resolved, and the service has been restored. The team will continue to monitor to ensure no further issues. Our sincere apologies for any inconvenience.
  • Time: July 15, 2024, 6:39 p.m.
    Status: Investigating
    Update: We’re currently addressing a technical issue affecting our voice assistants. We have identified an issue with our primary STT provider, and thus, we immediately switched to our secondary provider. The main impact is on the users’ CUX - we are experiencing an elevated increase in our misunderstanding rate of user utterances. Our team is investigating the issue. Apologies for any inconvenience.

Updates:

  • Time: July 15, 2024, 7:09 p.m.
    Status: Resolved
    Update: The issue affecting our voice assistants has been resolved, and the service has been restored. The team will continue to monitor to ensure no further issues. Our sincere apologies for any inconvenience.
  • Time: July 15, 2024, 6:39 p.m.
    Status: Investigating
    Update: We’re currently addressing a technical issue affecting our voice assistants. We have identified an issue with our primary STT provider, and thus, we immediately switched to our secondary provider. The main impact is on the users’ CUX - we are experiencing an elevated increase in our misunderstanding rate of user utterances. Our team is investigating the issue. Apologies for any inconvenience.

Updates:

  • Time: Nov. 28, 2023, 12:59 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 27, 2023, 8:31 p.m.
    Status: Monitoring
    Update: Hyro's monitoring tool shows that the latency has dropped back to baseline. Twilio's status page still indicates an issue.
  • Time: Nov. 27, 2023, 6:27 p.m.
    Status: Identified
    Update: Some of Hyro's Call Center assistants are experiencing delays in starting conversations with patients. The issue originates from Hyro's Twilio infrastructure, where they have the following issue: "Investigating - We are experiencing delays in sending callbacks. All requests are being processed, but they are being received with delay. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available." - Twilio status page - https://status.twilio.com/

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Frequently Asked Questions - Hyro AI

Is there a Hyro AI outage?
The current status of Hyro AI is: Systems Active
Where can I find the official status page of Hyro AI?
The official status page for Hyro AI is here
How can I get notified if Hyro AI is down or experiencing an outage?
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