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Is there an Hyro AI outage?

Hyro AI status: Systems Active

Last checked: 4 minutes ago

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Hyro AI outages and incidents

Outage and incident data over the last 30 days for Hyro AI.

There have been 2 outages or incidents for Hyro AI in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Hyro AI

Outlogger tracks the status of these components for Xero:

Azure AKS - infrastructure Active
Hyro Communication service Active
Hyro Customers Portal Active
Hyro NLU Engine Active
Hyro Platform Active
Website Active
Component Status
Azure AKS - infrastructure Active
Hyro Communication service Active
Hyro Customers Portal Active
Hyro NLU Engine Active
Hyro Platform Active
Website Active

Latest Hyro AI outages and incidents.

View the latest incidents for Hyro AI and check for official updates:

Updates:

  • Time: Nov. 28, 2023, 12:59 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 27, 2023, 8:31 p.m.
    Status: Monitoring
    Update: Hyro's monitoring tool shows that the latency has dropped back to baseline. Twilio's status page still indicates an issue.
  • Time: Nov. 27, 2023, 6:27 p.m.
    Status: Identified
    Update: Some of Hyro's Call Center assistants are experiencing delays in starting conversations with patients. The issue originates from Hyro's Twilio infrastructure, where they have the following issue: "Investigating - We are experiencing delays in sending callbacks. All requests are being processed, but they are being received with delay. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available." - Twilio status page - https://status.twilio.com/

Updates:

  • Time: Oct. 30, 2023, 8:31 p.m.
    Status: Resolved
    Update: The Hyro dashboard is now up and fully operational. We have confirmed that the issue was caused by our authentication provider (a well-known company called Auth0).
  • Time: Oct. 30, 2023, 8:20 p.m.
    Status: Monitoring
    Update: The Hyro dashboard is currently down due to an outage from our user authorization vendor, Auth0. We will closely monitor the status of their outage and update once operational again.

Updates:

  • Time: Oct. 30, 2023, 8:31 p.m.
    Status: Resolved
    Update: The Hyro dashboard is now up and fully operational. We have confirmed that the issue was caused by our authentication provider (a well-known company called Auth0).
  • Time: Oct. 30, 2023, 8:20 p.m.
    Status: Monitoring
    Update: The Hyro dashboard is currently down due to an outage from our user authorization vendor, Auth0. We will closely monitor the status of their outage and update once operational again.

Updates:

  • Time: Aug. 8, 2023, 1:36 p.m.
    Status: Resolved
    Update: Hyro's assistant has been getting errors when trying to detect personal identifiers of callers. The issue has been identified by Hyro's monitoring tools and the on-call engineer was alerted. The root cause was identified at 5:44 AM EST, and a fix was deployed at 7:15AM EST.

Updates:

  • Time: Aug. 8, 2023, 1:36 p.m.
    Status: Resolved
    Update: Hyro's assistant has been getting errors when trying to detect personal identifiers of callers. The issue has been identified by Hyro's monitoring tools and the on-call engineer was alerted. The root cause was identified at 5:44 AM EST, and a fix was deployed at 7:15AM EST.

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Frequently Asked Questions - Hyro AI

Is there a Hyro AI outage?
The current status of Hyro AI is: Systems Active
Where can I find the official status page of Hyro AI?
The official status page for Hyro AI is here
How can I get notified if Hyro AI is down or experiencing an outage?
To get notified of any status changes to Hyro AI, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Hyro AI every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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