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Is there an impact.com outage?

impact.com status: Systems Active

Last checked: 7 minutes ago

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impact.com outages and incidents

Outage and incident data over the last 30 days for impact.com.

There have been 1 outages or incidents for impact.com in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for impact.com

Outlogger tracks the status of these components for Xero:

Ad Serving Active
API Tracking Active
Batch FTP Tracking Active
Data Exports and Jobs Active
Marketing Website Active
Platform API Active
Platform Mobile App Active
Platform Web Portal Active
Product Catalog Active
Regulated Compliance Active
Reporting Active
System Emails Active
Webhook / Postbacks Active
Web / UTT Tracking Active
Component Status
Ad Serving Active
API Tracking Active
Batch FTP Tracking Active
Data Exports and Jobs Active
Marketing Website Active
Platform API Active
Platform Mobile App Active
Platform Web Portal Active
Product Catalog Active
Regulated Compliance Active
Reporting Active
System Emails Active
Webhook / Postbacks Active
Web / UTT Tracking Active

Latest impact.com outages and incidents.

View the latest incidents for impact.com and check for official updates:

Updates:

  • Time: May 16, 2024, 2:33 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: May 16, 2024, 2:10 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: May 16, 2024, 12:53 a.m.
    Status: Investigating
    Update: We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.

Updates:

  • Time: May 6, 2024, 5:04 p.m.
    Status: Resolved
    Update: The action reporting delay has been resolved. Actions have been reprocessed and action reporting is no longer delayed. Please don’t hesitate to reach out to our support team by clicking 'Need help?' on the bottom right of your account > Tickets if you have any questions or concerns.
  • Time: May 6, 2024, 10:03 a.m.
    Status: Monitoring
    Update: Actions reported to impact.com from 5/02/2024 19:30 UTC to 5/04/2024 18:50 UTC are continuing to be reprocessed. While this is happening, there may be a general delay in actions appearing in your reports. When a conversion has the 'System Reattributed Order' status detail, it means the system reversed the original action and reattributed (or is in the process of reattributing) with the correct consumer journey/path. In several cases, it did not change the winning referrer. In this case, you will still see the status change back to ‘Pending’ from ‘Reversed’.
  • Time: May 6, 2024, 4:42 a.m.
    Status: Identified
    Update: Actions reported to impact.com from 5/02/2024 19:30 UTC to 5/04/2024 18:50 UTC are currently being reprocessed. Why are we reprocessing these actions: An issue was detected in our data processing where the system did not assign a winning click to conversion or the system did not find all of the referring clicks. To be very conservative, we have decided to reprocess all data in the affected time period. What can you expect: If a conversion has the 'System Reattributed Order' status detail, it means the system reversed the original action and reattributed (or is in the process of reattributing) with the correct consumer journey/path. In several cases, it did not change the winning referrer. In this case, you will still see the status change back to ‘Pending’ from ‘Reversed’. While these actions are reprocessed, there may be a general delay in actions appearing in your reports. What if you have questions: If you have not done so already, we highly recommend that you sign up for updates to our status page, https://status.impact.com/, by clicking the 'Subscribe to Updates' button at the top of the page. After our status page has been updated to a ‘Resolved’ status, if you have actions you are concerned about, please do not hesitate to reach out to our Support Team by clicking 'Need help?' on the bottom right of your account > Tickets).
  • Time: May 5, 2024, 7:39 p.m.
    Status: Identified
    Update: Impact.com Action reporting is currently delayed. Actions from 2024/05/02 19:30 UTC to 2024/05/04 18:50 UTC are currently being reprocessed. While these actions are reprocessed, there may be a general delay in actions showing in reporting. All other reporting is up to date, and tracking is unaffected. We will provide updates as we work through reprocessing the actions. If you have not done so already, we highly recommend that you sign up for updates to our status page, https://status.impact.com/, by clicking the 'Subscribe to Updates' button at the top of the page. If you have any questions, please reach out to our Support team by clicking 'Need help?' on the bottom right of your account > Tickets)

Updates:

  • Time: April 24, 2024, 7:03 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 24, 2024, 4:30 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 24, 2024, 3:49 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: April 24, 2024, 2:42 p.m.
    Status: Investigating
    Update: We're currently experiencing delays getting action data into reporting, but tracking is unaffected and there is no data loss. We are investigating the issue and will provide an update as quickly as possible.

Updates:

  • Time: April 23, 2024, 7:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 23, 2024, 5:49 p.m.
    Status: Identified
    Update: We have identified that some systems emails are currently not being delivered. We are working with our 3rd party provider to resolve this as soon as possible. Emails will be delivered once the issue is resolved. Thank you for your patience. Please subscribe for updates by clicking the "Subscribe to Updates" button on our status page, status.impact.com.

Updates:

  • Time: April 19, 2024, 1 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 19, 2024, 12:37 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: April 19, 2024, 12:29 p.m.
    Status: Identified
    Update: We're currently experiencing platform session disruptions. We have identified the issue and we’re working to implement a fix as quickly as possible.

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Frequently Asked Questions - impact.com

Is there a impact.com outage?
The current status of impact.com is: Systems Active
Where can I find the official status page of impact.com?
The official status page for impact.com is here
How can I get notified if impact.com is down or experiencing an outage?
To get notified of any status changes to impact.com, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of impact.com every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here

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