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Is there an Kustomer outage?

Kustomer status: Systems Active

Last checked: 5 minutes ago

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Kustomer outages and incidents

Outage and incident data over the last 30 days for Kustomer.

There have been 1 outages or incidents for Kustomer in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Kustomer

Outlogger tracks the status of these components for Xero:

Regional Incident Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
OpenAI Active
PubNub Active
Component Status
Regional Incident Active
Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
Active
Analytics Active
API Active
Bulk Jobs Active
Channel - Chat Active
Channel - Email Active
Channel - Facebook Active
Channel - Instagram Active
Channel - SMS Active
Channel - Twitter Active
Channel - WhatsApp Active
CSAT Active
Events / Audit Log Active
Exports Active
Knowledge base Active
Kustomer Voice Active
Notifications Active
Registration Active
Search Active
Tracking Active
Web Client Active
Web/Email/Form Hooks Active
Workflow Active
Active
OpenAI Active
PubNub Active

Latest Kustomer outages and incidents.

View the latest incidents for Kustomer and check for official updates:

Updates:

  • Time: Aug. 5, 2022, 7:29 a.m.
    Status: Resolved
    Update: The issue from our billing system provider Zuora has been resolved. Further information is available on https://trust.zuora.com/ Please reach out to Support at [email protected] if you have additional questions or concerns.
  • Time: Aug. 5, 2022, 3:11 a.m.
    Status: Monitoring
    Update: Our billing system provider is experiencing degraded performance. This can prevent clients from updating their seat count, from converting trials, and from seeing manual billing changes in reflected in their orgs. For more information, Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
  • Time: Aug. 5, 2022, 3:11 a.m.
    Status: Monitoring
    Update: Our billing system provider is experiencing degraded performance. This can prevent clients from updating their seat count, from converting trials, and from seeing manual billing changes in reflected in their orgs. For more information, Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
  • Time: Aug. 4, 2022, 8:27 p.m.
    Status: Monitoring
    Update: Our billing system provider is experiencing degraded performance. This can prevent clients from updating their seat count, from converting trials, and from seeing manual billing changes in reflected in their orgs. For more information, Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
  • Time: Aug. 4, 2022, 8:27 p.m.
    Status: Monitoring
    Update: Our billing system provider is experiencing degraded performance. This can prevent clients from updating their seat count, from converting trials, and from seeing manual billing changes in reflected in their orgs. For more information, Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
  • Time: Aug. 4, 2022, 8:15 p.m.
    Status: Identified
    Update: Zuora is experiencing degraded performance. This can prevent clients from updating their seat count, from converting trials, and from seeing manual billing changes in Zuora reflected in their orgs. For more information, please refer to https://trust.zuora.com/ Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
  • Time: Aug. 4, 2022, 8:15 p.m.
    Status: Identified
    Update: Zuora is experiencing degraded performance. This can prevent clients from updating their seat count, from converting trials, and from seeing manual billing changes in Zuora reflected in their orgs. For more information, please refer to https://trust.zuora.com/ Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Updates:

  • Time: Aug. 1, 2022, 4:59 p.m.
    Status: Resolved
    Update: The fix Aircall deployed has resolved the issue For more information, please refer to https://status.aircall.io Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
  • Time: Aug. 1, 2022, 4:39 p.m.
    Status: Monitoring
    Update: Aircall has deployed a fix to restore service fully. You may experience some intermittent delays as service continues to restore. For more information, please refer to https://status.aircall.io Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
  • Time: Aug. 1, 2022, 4:03 p.m.
    Status: Monitoring
    Update: Aircall has identified the issue and is working on a fix to restore service For more information, please refer to https://status.aircall.io Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
  • Time: Aug. 1, 2022, 3:47 p.m.
    Status: Identified
    Update: Aircall is currently experiencing issues with outbound and inbound calls being stuck in their status. We have been made aware and are actively monitoring the situation. As a result, Calls may duplicate or not ingest into your Kustomer Org with the Aircall Workflow. For more information, please refer to https://status.aircall.io Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Updates:

  • Time: Aug. 1, 2022, 4:59 p.m.
    Status: Resolved
    Update: The fix Aircall deployed has resolved the issue For more information, please refer to https://status.aircall.io Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
  • Time: Aug. 1, 2022, 4:39 p.m.
    Status: Monitoring
    Update: Aircall has deployed a fix to restore service fully. You may experience some intermittent delays as service continues to restore. For more information, please refer to https://status.aircall.io Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
  • Time: Aug. 1, 2022, 4:03 p.m.
    Status: Monitoring
    Update: Aircall has identified the issue and is working on a fix to restore service For more information, please refer to https://status.aircall.io Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
  • Time: Aug. 1, 2022, 3:47 p.m.
    Status: Identified
    Update: Aircall is currently experiencing issues with outbound and inbound calls being stuck in their status. We have been made aware and are actively monitoring the situation. As a result, Calls may duplicate or not ingest into your Kustomer Org with the Aircall Workflow. For more information, please refer to https://status.aircall.io Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Updates:

  • Time: July 31, 2022, 3:42 p.m.
    Status: Resolved
    Update: Postmark has released a fix and resolved the issue. For more information, please refer to https://status.postmarkapp.com/incidents/240327. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
  • Time: July 31, 2022, 2:33 p.m.
    Status: Monitoring
    Update: Postmark has released a fix and is now monitoring the issue. For more information, please refer to https://status.postmarkapp.com/incidents/240327. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
  • Time: July 31, 2022, 1:19 p.m.
    Status: Identified
    Update: Postmark is currently reporting an issue with outbound sending of emails with their system. We have been made aware and are actively monitoring the situation. As a result, many outbound emails in Kustomer may soft bounce and not be delivered. For more information, please refer to https://status.postmarkapp.com/incidents/240327. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
  • Time: July 31, 2022, 12:14 p.m.
    Status: Identified
    Update: Postmark is currently reporting an issue with outbound sending of emails with their system. We have been made aware and are actively monitoring the situation. As a result, many outbound emails in Kustomer may bounce. For more information, please refer to https://status.postmarkapp.com/incidents/240327. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

Updates:

  • Time: July 31, 2022, 3:42 p.m.
    Status: Resolved
    Update: Postmark has released a fix and resolved the issue. For more information, please refer to https://status.postmarkapp.com/incidents/240327. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
  • Time: July 31, 2022, 2:33 p.m.
    Status: Monitoring
    Update: Postmark has released a fix and is now monitoring the issue. For more information, please refer to https://status.postmarkapp.com/incidents/240327. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
  • Time: July 31, 2022, 1:19 p.m.
    Status: Identified
    Update: Postmark is currently reporting an issue with outbound sending of emails with their system. We have been made aware and are actively monitoring the situation. As a result, many outbound emails in Kustomer may soft bounce and not be delivered. For more information, please refer to https://status.postmarkapp.com/incidents/240327. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
  • Time: July 31, 2022, 12:14 p.m.
    Status: Identified
    Update: Postmark is currently reporting an issue with outbound sending of emails with their system. We have been made aware and are actively monitoring the situation. As a result, many outbound emails in Kustomer may bounce. For more information, please refer to https://status.postmarkapp.com/incidents/240327. Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

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Frequently Asked Questions - Kustomer

Is there a Kustomer outage?
The current status of Kustomer is: Systems Active
Where can I find the official status page of Kustomer?
The official status page for Kustomer is here
How can I get notified if Kustomer is down or experiencing an outage?
To get notified of any status changes to Kustomer, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Kustomer every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Kustomer do?
Kustomer offers omnichannel messaging, a unified customer view, and AI-powered automations to enhance customer experiences.

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