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Is there an ListenFirst outage?

ListenFirst status: Systems Active

Last checked: 2 minutes ago

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ListenFirst outages and incidents

Outage and incident data over the last 30 days for ListenFirst.

There have been 1 outages or incidents for ListenFirst in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ListenFirst

Outlogger tracks the status of these components for Xero:

Application Active
Audience Active
Authentication System Active
Data Exports Active
Data Systems & Analytics Active
Help and Training Systems Active
Listening Service Active
Platform API Active
Facebook Active
Instagram Active
Other Data Feeds Active
TikTok Active
Twitter Active
YouTube Active
Component Status
Application Active
Audience Active
Authentication System Active
Data Exports Active
Data Systems & Analytics Active
Help and Training Systems Active
Listening Service Active
Platform API Active
Active
Facebook Active
Instagram Active
Other Data Feeds Active
TikTok Active
Twitter Active
YouTube Active

Latest ListenFirst outages and incidents.

View the latest incidents for ListenFirst and check for official updates:

Updates:

  • Time: April 16, 2023, 12:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 16, 2023, 12:09 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: April 15, 2023, 3:11 p.m.
    Status: Monitoring
    Update: We are continuing to process the backlog and catch up to current time. The process is taking longer than originally projected. Wikipedia Page View Data through 4/13 is now complete. However, 4/14 is incomplete. We expect to be fully caught up by 8:00PM ET tonight.
  • Time: April 15, 2023, 3:11 p.m.
    Status: Monitoring
    Update: We are continuing to process the backlog and catch up to current time. The process is taking longer than originally projected. Wikipedia Page View Data through 4/13 is now complete. However, 4/14 is incomplete. We expect to be fully caught up by 8:00PM ET tonight.
  • Time: April 14, 2023, 8:14 p.m.
    Status: Identified
    Update: We have identified the cause of missing Wikipedia Page Views and resolved the issue. We have resumed data collection and are processing the missing data now. Wikipedia Page View data will be fully caught up by tomorrow 8:00 AM ET. Data will be fully restored without any loss.
  • Time: April 14, 2023, 8:14 p.m.
    Status: Identified
    Update: We have identified the cause of missing Wikipedia Page Views and resolved the issue. We have resumed data collection and are processing the missing data now. Wikipedia Page View data will be fully caught up by tomorrow 8:00 AM ET. Data will be fully restored without any loss.
  • Time: April 14, 2023, 4:41 p.m.
    Status: Investigating
    Update: We are investigating data delays in Wikipedia Page Views collection and analysis routines. Wikipedia Page View data for 4/13 currently is incomplete. The root cause has not yet been determined.
  • Time: April 14, 2023, 4:41 p.m.
    Status: Investigating
    Update: We are investigating data delays in Wikipedia Page Views collection and analysis routines. Wikipedia Page View data for 4/13 currently is incomplete. The root cause has not yet been determined.

Updates:

  • Time: April 13, 2023, 10:46 a.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: April 12, 2023, 7:59 p.m.
    Status: Monitoring
    Update: While some Audience Analysis Requests are executing successfully, we are aware of cases where our Audience Data Provider continues to time out. We are working with our provider to resolve these scenarios as fast as possible
  • Time: April 12, 2023, 2:28 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. You can again run Audience Analysis requests.
  • Time: April 12, 2023, 1:39 p.m.
    Status: Identified
    Update: While monitoring the fix, we noticed some edge cases where the Audience Analysis will still fail. We are putting a solution in place and should be resolved in <90 mins.
  • Time: April 11, 2023, 9:57 p.m.
    Status: Monitoring
    Update: Our Audience data provider has informed us that they addressed the issue on their end, and we have verified that our service is back up and running. We are closely monitoring the feature and will continue to do so until we are confident it's fully resolved. The feature is operational at this time.
  • Time: April 11, 2023, 6:31 p.m.
    Status: Investigating
    Update: An issue has been identified when clicking on View Audience Analysis from the Listening > Conversation feature. Engineers are working on it as we speak and we'll provide updates as soon as we have them

Updates:

  • Time: April 13, 2023, 10:46 a.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: April 12, 2023, 7:59 p.m.
    Status: Monitoring
    Update: While some Audience Analysis Requests are executing successfully, we are aware of cases where our Audience Data Provider continues to time out. We are working with our provider to resolve these scenarios as fast as possible
  • Time: April 12, 2023, 2:28 p.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results. You can again run Audience Analysis requests.
  • Time: April 12, 2023, 1:39 p.m.
    Status: Identified
    Update: While monitoring the fix, we noticed some edge cases where the Audience Analysis will still fail. We are putting a solution in place and should be resolved in <90 mins.
  • Time: April 11, 2023, 9:57 p.m.
    Status: Monitoring
    Update: Our Audience data provider has informed us that they addressed the issue on their end, and we have verified that our service is back up and running. We are closely monitoring the feature and will continue to do so until we are confident it's fully resolved. The feature is operational at this time.
  • Time: April 11, 2023, 6:31 p.m.
    Status: Investigating
    Update: An issue has been identified when clicking on View Audience Analysis from the Listening > Conversation feature. Engineers are working on it as we speak and we'll provide updates as soon as we have them

Updates:

  • Time: April 10, 2023, 12:31 p.m.
    Status: Resolved
    Update: Facebook Insights data collection is fully up to date and available in the platform.
  • Time: April 9, 2023, 9:10 p.m.
    Status: Monitoring
    Update: We have deployed a workaround and restored our Facebook page insight data collection routines. The routines are now backfilling missed data and catching up. By tomorrow AM data will be current with no data loss expected. We will continue to monitor the situation and work with Meta on a permanent fix.
  • Time: April 9, 2023, 9:10 p.m.
    Status: Monitoring
    Update: We have deployed a workaround and restored our Facebook page insight data collection routines. The routines are now backfilling missed data and catching up. By tomorrow AM data will be current with no data loss expected. We will continue to monitor the situation and work with Meta on a permanent fix.
  • Time: April 9, 2023, 1:27 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with Facebook Page Insights data collection routines. Recent Facebook Page Insights data is incomplete due to an unexpected breaking change on Meta’s side. We have raised the issue with Meta and are working on a solution to fully restore data collection in the interim.
  • Time: April 9, 2023, 1:27 p.m.
    Status: Investigating
    Update: We are currently investigating an issue with Facebook Page Insights data collection routines. Recent Facebook Page Insights data is incomplete due to an unexpected breaking change on Meta’s side. We have raised the issue with Meta and are working on a solution to fully restore data collection in the interim.

Updates:

  • Time: March 29, 2023, 2:57 p.m.
    Status: Resolved
    Update: The issue has been resolved and the View Audience Analysis feature is fully operational.
  • Time: March 28, 2023, 8:26 p.m.
    Status: Monitoring
    Update: Our Audience data provider has informed us that they addressed the issue on their end, and we have verified that our service is back up and running. We are closely monitoring the feature and will continue to do so until we are confident it's fully resolved. The feature is operational at this time.
  • Time: March 28, 2023, 1:40 p.m.
    Status: Identified
    Update: We have identified the root cause off the issue impacting Audience Analysis, notified our Audience data provider partner of the problem, and are working closely with them to resolve it.
  • Time: March 28, 2023, 12:43 a.m.
    Status: Identified
    Update: An issue has been identified when clicking on View Audience Analysis from the Listening > Conversation feature. Engineers are working on it as we speak and we'll provide updates as soon as we have them.

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Frequently Asked Questions - ListenFirst

Is there a ListenFirst outage?
The current status of ListenFirst is: Systems Active
Where can I find the official status page of ListenFirst?
The official status page for ListenFirst is here
How can I get notified if ListenFirst is down or experiencing an outage?
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