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Is there an ListenFirst outage?

ListenFirst status: Systems Active

Last checked: 3 minutes ago

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ListenFirst outages and incidents

Outage and incident data over the last 30 days for ListenFirst.

There have been 1 outages or incidents for ListenFirst in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for ListenFirst

Outlogger tracks the status of these components for Xero:

Application Active
Audience Active
Authentication System Active
Data Exports Active
Data Systems & Analytics Active
Help and Training Systems Active
Listening Service Active
Platform API Active
Facebook Active
Instagram Active
Other Data Feeds Active
TikTok Active
Twitter Active
YouTube Active
Component Status
Application Active
Audience Active
Authentication System Active
Data Exports Active
Data Systems & Analytics Active
Help and Training Systems Active
Listening Service Active
Platform API Active
Active
Facebook Active
Instagram Active
Other Data Feeds Active
TikTok Active
Twitter Active
YouTube Active

Latest ListenFirst outages and incidents.

View the latest incidents for ListenFirst and check for official updates:

Updates:

  • Time: March 29, 2023, 2:57 p.m.
    Status: Resolved
    Update: The issue has been resolved and the View Audience Analysis feature is fully operational.
  • Time: March 28, 2023, 8:26 p.m.
    Status: Monitoring
    Update: Our Audience data provider has informed us that they addressed the issue on their end, and we have verified that our service is back up and running. We are closely monitoring the feature and will continue to do so until we are confident it's fully resolved. The feature is operational at this time.
  • Time: March 28, 2023, 1:40 p.m.
    Status: Identified
    Update: We have identified the root cause off the issue impacting Audience Analysis, notified our Audience data provider partner of the problem, and are working closely with them to resolve it.
  • Time: March 28, 2023, 12:43 a.m.
    Status: Identified
    Update: An issue has been identified when clicking on View Audience Analysis from the Listening > Conversation feature. Engineers are working on it as we speak and we'll provide updates as soon as we have them.

Updates:

  • Time: March 22, 2023, 9:22 p.m.
    Status: Resolved
    Update: Fix from Twitter is confirmed - this issue is now resolved
  • Time: March 22, 2023, 9:20 p.m.
    Status: Monitoring
    Update: Twitter has communicated that a fix is in place and we are in the process of validating.
  • Time: March 22, 2023, 9:12 p.m.
    Status: Identified
    Update: Twitter has confirmed the issue and will report back with more guidance on resolution when they find the root cause.
  • Time: March 22, 2023, 7:55 p.m.
    Status: Identified
    Update: Twitter data from 1/8/23 - 3/13/23 is unavailable via Listening due to an open issue with Twitter's API. We've reported this to them and expect a fast resolution, but are awaiting an exact ETA.

Updates:

  • Time: March 22, 2023, 9:22 p.m.
    Status: Resolved
    Update: Fix from Twitter is confirmed - this issue is now resolved
  • Time: March 22, 2023, 9:20 p.m.
    Status: Monitoring
    Update: Twitter has communicated that a fix is in place and we are in the process of validating.
  • Time: March 22, 2023, 9:12 p.m.
    Status: Identified
    Update: Twitter has confirmed the issue and will report back with more guidance on resolution when they find the root cause.
  • Time: March 22, 2023, 7:55 p.m.
    Status: Identified
    Update: Twitter data from 1/8/23 - 3/13/23 is unavailable via Listening due to an open issue with Twitter's API. We've reported this to them and expect a fast resolution, but are awaiting an exact ETA.

Updates:

  • Time: March 8, 2023, 2:13 p.m.
    Status: Resolved
    Update: This incident was resolved. There was a stale cache issue that wasn't properly invalidated with the new data. We have resolved the issue and are working on addressing the root cause to prevent this from happening in the future. All systems are fully operational and all data is current.
  • Time: March 8, 2023, 2:02 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where data from yesterday (3/7) is partially available in the platform. Some areas of the application (such as Reporting) are not returning data from yesterday. Data is not lost and will be made fully available shortly. We are investigating to find the root cause.

Updates:

  • Time: March 8, 2023, 2:13 p.m.
    Status: Resolved
    Update: This incident was resolved. There was a stale cache issue that wasn't properly invalidated with the new data. We have resolved the issue and are working on addressing the root cause to prevent this from happening in the future. All systems are fully operational and all data is current.
  • Time: March 8, 2023, 2:02 p.m.
    Status: Investigating
    Update: We are currently investigating an issue where data from yesterday (3/7) is partially available in the platform. Some areas of the application (such as Reporting) are not returning data from yesterday. Data is not lost and will be made fully available shortly. We are investigating to find the root cause.

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Frequently Asked Questions - ListenFirst

Is there a ListenFirst outage?
The current status of ListenFirst is: Systems Active
Where can I find the official status page of ListenFirst?
The official status page for ListenFirst is here
How can I get notified if ListenFirst is down or experiencing an outage?
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