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Is there an METRON outage?

METRON status: Systems Active

Last checked: 9 minutes ago

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METRON outages and incidents

Outage and incident data over the last 30 days for METRON.

There have been 0 outages or incidents for METRON in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for METRON

Outlogger tracks the status of these components for Xero:

Customer Portal Active
metron.energy Active
metronlab.com/en/knowledge Active
Test Major Outage
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active
Component Status
Customer Portal Active
metron.energy Active
metronlab.com/en/knowledge Active
Test Major Outage
Active
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active
Active
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active
Active
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active

Latest METRON outages and incidents.

View the latest incidents for METRON and check for official updates:

Updates:

  • Time: May 6, 2024, 4:03 p.m.
    Status: Resolved
    Update: We inform you that our technical team has applied a fix on your platform: - You can connect and navigate on your METRON platform. - Data ingestion is executed gradually. You can observe a progressive return to normal. The situation will be completely resolved by tomorrow morning at the latest. If you have any further questions or requests, please let us know by creating a ticket on our Help Desk Customer Portal. We sincerely apologize for the inconvenience caused. Sincerely, The METRON team
  • Time: May 6, 2024, 2:19 p.m.
    Status: Monitoring
    Update: A fix has been implemented on the platforms involved in the incident and they are accessible to the users. The data ingestion process is progressing during the day.
  • Time: May 6, 2024, 11:49 a.m.
    Status: Identified
    Update: The service is being gradually restarted and it is progressively restored. The data ingestion process has being delayed.
  • Time: May 6, 2024, 8:16 a.m.
    Status: Identified
    Update: We have noticed that some platforms based on Europe region are currently unavailable. We have monitored that data from these platforms are currently uploaded on our servers meaning that there aren't any data-loss. The issue has been identified and a fix is being implemented.

Updates:

  • Time: May 6, 2024, 4:03 p.m.
    Status: Resolved
    Update: We inform you that our technical team has applied a fix on your platform: - You can connect and navigate on your METRON platform. - Data ingestion is executed gradually. You can observe a progressive return to normal. The situation will be completely resolved by tomorrow morning at the latest. If you have any further questions or requests, please let us know by creating a ticket on our Help Desk Customer Portal. We sincerely apologize for the inconvenience caused. Sincerely, The METRON team
  • Time: May 6, 2024, 2:19 p.m.
    Status: Monitoring
    Update: A fix has been implemented on the platforms involved in the incident and they are accessible to the users. The data ingestion process is progressing during the day.
  • Time: May 6, 2024, 11:49 a.m.
    Status: Identified
    Update: The service is being gradually restarted and it is progressively restored. The data ingestion process has being delayed.
  • Time: May 6, 2024, 8:16 a.m.
    Status: Identified
    Update: We have noticed that some platforms based on Europe region are currently unavailable. We have monitored that data from these platforms are currently uploaded on our servers meaning that there aren't any data-loss. The issue has been identified and a fix is being implemented.

Updates:

  • Time: Nov. 24, 2023, 9:04 a.m.
    Status: Resolved
    Update: This incident has been resolved and METRONLAB data ingestion recovering has been fully completed.
  • Time: Nov. 23, 2023, 3:22 p.m.
    Status: Monitoring
    Update: We are continuing to monitor as data ingestion is proceeding to acquire data from last overnight.
  • Time: Nov. 23, 2023, 11:04 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 23, 2023, 8:24 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

Updates:

  • Time: Nov. 24, 2023, 9:04 a.m.
    Status: Resolved
    Update: This incident has been resolved and METRONLAB data ingestion recovering has been fully completed.
  • Time: Nov. 23, 2023, 3:22 p.m.
    Status: Monitoring
    Update: We are continuing to monitor as data ingestion is proceeding to acquire data from last overnight.
  • Time: Nov. 23, 2023, 11:04 a.m.
    Status: Monitoring
    Update: A fix has been implemented and we are monitoring the results.
  • Time: Nov. 23, 2023, 8:24 a.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.

Updates:

  • Time: Jan. 20, 2023, 9:08 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 20, 2023, 4:49 p.m.
    Status: Monitoring
    Update: We are continuing to monitor the situation after the fix has been applied: the calculated widgets are visualising the values expected.
  • Time: Jan. 20, 2023, 3:38 p.m.
    Status: Monitoring
    Update: We inform that today it has been found an issue regarding dashboard data visualisation issue based on calculated data: generally the caused a double value or halved than expected for a major numbers cases or inconsistent values for the latest 40 days. A fix for the issue has been applied and we are monitoring the situation: the data on dashboards should be already updated or phase of update for the full period under investigation. In case of doubt about this issue on your platform, please feel free to contact our help desk team toward customer portal.

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Frequently Asked Questions - METRON

Is there a METRON outage?
The current status of METRON is: Systems Active
Where can I find the official status page of METRON?
The official status page for METRON is here
How can I get notified if METRON is down or experiencing an outage?
To get notified of any status changes to METRON, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of METRON every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does METRON do?
The METRON EMOS Solution helps organizations reduce energy consumption and costs while lowering their carbon impact.

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