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Is there an METRON outage?

METRON status: Systems Active

Last checked: 9 minutes ago

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METRON outages and incidents

Outage and incident data over the last 30 days for METRON.

There have been 0 outages or incidents for METRON in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for METRON

Outlogger tracks the status of these components for Xero:

Customer Portal Active
metron.energy Active
metronlab.com/en/knowledge Active
Test Major Outage
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active
Component Status
Customer Portal Active
metron.energy Active
metronlab.com/en/knowledge Active
Test Major Outage
Active
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active
Active
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active
Active
Core Engine Active
Data Flow Active
EnergyLab Active
Eva Dashboard Active
Identity and Access Management Active

Latest METRON outages and incidents.

View the latest incidents for METRON and check for official updates:

Updates:

  • Time: Jan. 20, 2023, 9:08 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Jan. 20, 2023, 4:49 p.m.
    Status: Monitoring
    Update: We are continuing to monitor the situation after the fix has been applied: the calculated widgets are visualising the values expected.
  • Time: Jan. 20, 2023, 3:38 p.m.
    Status: Monitoring
    Update: We inform that today it has been found an issue regarding dashboard data visualisation issue based on calculated data: generally the caused a double value or halved than expected for a major numbers cases or inconsistent values for the latest 40 days. A fix for the issue has been applied and we are monitoring the situation: the data on dashboards should be already updated or phase of update for the full period under investigation. In case of doubt about this issue on your platform, please feel free to contact our help desk team toward customer portal.

Updates:

  • Time: Nov. 17, 2022, 4:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 17, 2022, 3:05 p.m.
    Status: Monitoring
    Update: A fix has been implemented and systems are comeback operative: we keep the situation under monitoring to evaluate robustness and reliability of infrastructure systems.
  • Time: Nov. 17, 2022, 2:58 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 17, 2022, 2:49 p.m.
    Status: Investigating
    Update: We are currently investigating an issue regarding METRON platforms results not accessibles. We are working to verify and restart the services

Updates:

  • Time: Nov. 17, 2022, 4:18 p.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Nov. 17, 2022, 3:05 p.m.
    Status: Monitoring
    Update: A fix has been implemented and systems are comeback operative: we keep the situation under monitoring to evaluate robustness and reliability of infrastructure systems.
  • Time: Nov. 17, 2022, 2:58 p.m.
    Status: Identified
    Update: The issue has been identified and a fix is being implemented.
  • Time: Nov. 17, 2022, 2:49 p.m.
    Status: Investigating
    Update: We are currently investigating an issue regarding METRON platforms results not accessibles. We are working to verify and restart the services

Updates:

  • Time: Nov. 7, 2022, 12:11 p.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: Nov. 7, 2022, 10:16 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Nov. 7, 2022, 10:16 a.m.
    Status: Monitoring
    Update: Dear customers, a fix has been implemented and the issue has been solved: the platform are currently accessible. Also the stream of data is comeback in real-time: it will take a little more time to have all dashboard fully updated. We will keep the situation under monitoring and will provide further updates as soon as they come to hand. We sincerely apologise for the inconvenience. The METRON Team
  • Time: Nov. 7, 2022, 8:33 a.m.
    Status: Identified
    Update: Dear customers, We are currently experiencing an instability issue with all platforms resulting in the platform pages are inaccessible and or dashboards are without data or data not updated in real-time Our technical team are currently working on resolving this issue. We sincerely apologise for the inconvenience. The METRON Team

Updates:

  • Time: Nov. 7, 2022, 12:11 p.m.
    Status: Resolved
    Update: This incident has been resolved
  • Time: Nov. 7, 2022, 10:16 a.m.
    Status: Monitoring
    Update: We are continuing to monitor for any further issues.
  • Time: Nov. 7, 2022, 10:16 a.m.
    Status: Monitoring
    Update: Dear customers, a fix has been implemented and the issue has been solved: the platform are currently accessible. Also the stream of data is comeback in real-time: it will take a little more time to have all dashboard fully updated. We will keep the situation under monitoring and will provide further updates as soon as they come to hand. We sincerely apologise for the inconvenience. The METRON Team
  • Time: Nov. 7, 2022, 8:33 a.m.
    Status: Identified
    Update: Dear customers, We are currently experiencing an instability issue with all platforms resulting in the platform pages are inaccessible and or dashboards are without data or data not updated in real-time Our technical team are currently working on resolving this issue. We sincerely apologise for the inconvenience. The METRON Team

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Frequently Asked Questions - METRON

Is there a METRON outage?
The current status of METRON is: Systems Active
Where can I find the official status page of METRON?
The official status page for METRON is here
How can I get notified if METRON is down or experiencing an outage?
To get notified of any status changes to METRON, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of METRON every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does METRON do?
The METRON EMOS Solution helps organizations reduce energy consumption and costs while lowering their carbon impact.

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