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Is there an Optimizely outage?

Optimizely status: Systems Active

Last checked: 7 minutes ago

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Optimizely outages and incidents

Outage and incident data over the last 30 days for Optimizely.

There have been 3 outages or incidents for Optimizely in the last 30 days.

Severity Breakdown:

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Components and Services Monitored for Optimizely

Outlogger tracks the status of these components for Xero:

Configured Commerce – APAC Region Active
Configured Commerce – EMEA Region Active
Configured Commerce – NA Region Active
Configured Commerce: Product Information Management (PIM) – NA Region Active
Digital Experience Cloud Service - Management Portal Active
Optimizely Graph - APAC Region Active
Optimizely Graph - EMEA Region Active
Optimizely Graph - NA Region Active
Optimizely Graph - UAEN Region Active
Product Recommendations - EMEA Region Active
Product Recommendations - NA Region Active
Bounce management Active
Campaign APIs (REST, HTTP, SOAP) Active
Campaign E-Mail Submission via SMTP Active
Campaign Secured File Transfer Service (SFTP) Active
Campaign user interface Active
Custom Web- and Landing Pages Active
E-mail dispatch Active
Hosting of images and files Active
Online versions of mailings Active
Scheduled Jobs Active
Tracking Active
Analytics Active
Library Active
Open API Active
Plan Active
Requests Active
Content Recommendations API Active
Content Recommendations Management Interface Active
Visitor Intelligence Active
Content Recommendations API Active
Content Recommendations Management Interface Active
Visitor Intelligence Active
Content Recommendations API Active
Content Recommendations Management Interface Active
Visitor Intelligence Active
Content Recommendations API Active
Content Recommendations Management Interface Active
Visitor Intelligence Active
Australia East Active
Australia Southeast Active
Japan East Active
Southeast Asia Active
North Europe Active
Norway East Active
Sweden Central Active
UAE North Active
UK South Active
West Europe Active
Canada Central Active
Canada East Active
East US Active
East US 2 Active
North Central US Active
West US Active
West US 2 Active
Datacenter SE1 (Stockholm) Active
Datacenter SE2 (Stockholm) Active
Application UI Active
Datafile Build Service Active
Event Pipeline Active
Experiment Collaboration Active
Full Stack (Legacy) Active
Optimizely REST API Active
Results Page Active
SDKs Active
Optimizely Admin Center Active
Optimizely Identity Active
Core App Experiences Active
Data Ingestion and Processing Active
Event Collection Active
ODP Application Active
Optimizely Connect Platform Active
Core App Experiences Active
Data Ingestion and Processing Active
Event Collection Active
ODP Application Active
Optimizely Connect Platform Active
Campaigns Active
Core App Experiences Active
Data Ingestion and Processing Active
Event Collection Active
ODP Application Active
Optimizely Connect Platform Active
E-mail Active
Support Portal Active
Telephone Active
Data file build and Prop Active
Edge Decider (CDN worker) Active
Australia East Active
Singapore Active
North Europe Active
Norway East Active
Sweden Central Active
UK South Active
Canada East Active
US East Active
US West Active
App UI Active
DCP Active
Event Export Active
Events API Active
Integrations Active
List Attributes Active
Preview Mode Active
Recommendations Active
Results API Active
Snippet Building Active
Snippet Delivery Active
Visual Editor Active
Component Status
Configured Commerce – APAC Region Active
Configured Commerce – EMEA Region Active
Configured Commerce – NA Region Active
Configured Commerce: Product Information Management (PIM) – NA Region Active
Digital Experience Cloud Service - Management Portal Active
Optimizely Graph - APAC Region Active
Optimizely Graph - EMEA Region Active
Optimizely Graph - NA Region Active
Optimizely Graph - UAEN Region Active
Product Recommendations - EMEA Region Active
Product Recommendations - NA Region Active
Active
Bounce management Active
Campaign APIs (REST, HTTP, SOAP) Active
Campaign E-Mail Submission via SMTP Active
Campaign Secured File Transfer Service (SFTP) Active
Campaign user interface Active
Custom Web- and Landing Pages Active
E-mail dispatch Active
Hosting of images and files Active
Online versions of mailings Active
Scheduled Jobs Active
Tracking Active
Active
Analytics Active
Library Active
Open API Active
Plan Active
Requests Active
Active
Content Recommendations API Active
Content Recommendations Management Interface Active
Visitor Intelligence Active
Active
Content Recommendations API Active
Content Recommendations Management Interface Active
Visitor Intelligence Active
Active
Content Recommendations API Active
Content Recommendations Management Interface Active
Visitor Intelligence Active
Active
Content Recommendations API Active
Content Recommendations Management Interface Active
Visitor Intelligence Active
Active
Australia East Active
Australia Southeast Active
Japan East Active
Southeast Asia Active
Active
North Europe Active
Norway East Active
Sweden Central Active
UAE North Active
UK South Active
West Europe Active
Active
Canada Central Active
Canada East Active
East US Active
East US 2 Active
North Central US Active
West US Active
West US 2 Active
Active
Datacenter SE1 (Stockholm) Active
Datacenter SE2 (Stockholm) Active
Active
Application UI Active
Datafile Build Service Active
Event Pipeline Active
Experiment Collaboration Active
Full Stack (Legacy) Active
Optimizely REST API Active
Results Page Active
SDKs Active
Active
Optimizely Admin Center Active
Optimizely Identity Active
Active
Core App Experiences Active
Data Ingestion and Processing Active
Event Collection Active
ODP Application Active
Optimizely Connect Platform Active
Active
Core App Experiences Active
Data Ingestion and Processing Active
Event Collection Active
ODP Application Active
Optimizely Connect Platform Active
Active
Campaigns Active
Core App Experiences Active
Data Ingestion and Processing Active
Event Collection Active
ODP Application Active
Optimizely Connect Platform Active
Active
E-mail Active
Support Portal Active
Telephone Active
Active
Data file build and Prop Active
Edge Decider (CDN worker) Active
Active
Australia East Active
Singapore Active
Active
North Europe Active
Norway East Active
Sweden Central Active
UK South Active
Active
Canada East Active
US East Active
US West Active
Active
App UI Active
DCP Active
Event Export Active
Events API Active
Integrations Active
List Attributes Active
Preview Mode Active
Recommendations Active
Results API Active
Snippet Building Active
Snippet Delivery Active
Visual Editor Active

Latest Optimizely outages and incidents.

View the latest incidents for Optimizely and check for official updates:

Updates:

  • Time: Sept. 23, 2024, 1:29 p.m.
    Status: Resolved
    Update: We are resolving this issue as it has been successfully mitigated for the vast majority of clients. While we are seeing the normal background rate for sporadic DNS resolution failures, it is still possible for a very limited subset of clients to experience occasional impacts in the sandbox environment until we fully implement necessary infrastructure configuration changes. In the meantime, we have a workaround in place, and we are also working with our third-party supplier to obtain an RCA for additional context surrounding this incident.
  • Time: Sept. 19, 2024, 9:12 p.m.
    Status: Identified
    Update: We are continuing to make positive progress with our third party supplier and we thank you for your patience during this time. We will continue to provide additional updates as they become available.
  • Time: Sept. 18, 2024, 6:13 p.m.
    Status: Identified
    Update: We remain engaged with our third party provider who are continuing to works towards a root cause identification and a full resolution
  • Time: Sept. 17, 2024, 7:43 p.m.
    Status: Identified
    Update: The issue remains ongoing with no additional updates at this time
  • Time: Sept. 16, 2024, 3:25 p.m.
    Status: Identified
    Update: Efforts with our third party provider remain ongoing and positive in driving towards a resolution and root cause analysis
  • Time: Sept. 13, 2024, 5:52 p.m.
    Status: Identified
    Update: We have identified the mechanism of failure and we are continuing to work with our third party supplier to work towards a full mitigation.
  • Time: Sept. 12, 2024, 2:32 p.m.
    Status: Investigating
    Update: We are continuing to make positive progress with our third party supplier and we thank you for your patience during this time. We will continue to provide additional updates as they become available.
  • Time: Sept. 11, 2024, 1:57 p.m.
    Status: Investigating
    Update: We have applied a mitigation that addresses the impact on production and we are continuing to work on mitigation measures with our third party supplier for the impact on the sandbox environments.
  • Time: Sept. 10, 2024, 1:12 p.m.
    Status: Investigating
    Update: The ongoing incident has escalated in severity over time. Unfortunately, we have identified a limited subset of clients whose production environments are now being directly impacted. Our teams are continuing to actively work to resolve the issue as quickly as possible and we are committed to minimizing further disruptions.
  • Time: Sept. 9, 2024, 6:49 p.m.
    Status: Investigating
    Update: This issue remains under investigation by our third party supplier and we are continuing to push for a resolution
  • Time: Sept. 6, 2024, 1:58 p.m.
    Status: Investigating
    Update: We are continuing to work closely with our third party supplier to drive towards a resolution. Positive progress is being made but there is no eta on resolution at this time.
  • Time: Sept. 5, 2024, 1:09 p.m.
    Status: Investigating
    Update: Our third party supplier is continuing to investigate this issue as a priority and progress is being made. Additional updates will be provided once they are available. Thank you for your patience as we work towards a resolution.
  • Time: Sept. 4, 2024, 2:20 p.m.
    Status: Investigating
    Update: This issue remains under active investigation and is being treated as a high priority by our third party supplier. We are continuing to push for a timely resolution and thank you for your patience.
  • Time: Sept. 3, 2024, 3 p.m.
    Status: Investigating
    Update: The investigation remains ongoing with our third party provider as a high priority issue and we will continue to provide updates as they become available. Thank you for your patience.
  • Time: Sept. 2, 2024, 2:20 p.m.
    Status: Investigating
    Update: Our third-party supplier continues to investigate the matter. While we don’t have new details to share at this time, we’ll keep this space updated with any developments as soon as they become available.
  • Time: Aug. 30, 2024, 8:59 p.m.
    Status: Investigating
    Update: The investigation by our third party supplier remains ongoing. We will post updates here as they become available.
  • Time: Aug. 30, 2024, 5:19 p.m.
    Status: Investigating
    Update: This issue remains under investigation by our third party supplier. Thank you for your patience while we push for a timely resolution.
  • Time: Aug. 30, 2024, 3:05 p.m.
    Status: Investigating
    Update: We are currently aware of an active incident with a third party supplier that is impacting Configured Commerce sandbox environments in the US region. We are continuing to work with our third party supplier to get this resolved as soon as possible. Updates will be posted here as soon as they become available.

Updates:

  • Time: Aug. 29, 2024, 6:39 a.m.
    Status: Resolved
    Update: This incident has been resolved.
  • Time: Aug. 28, 2024, 8:02 p.m.
    Status: Monitoring
    Update: A fix has been implemented and the service has been largely restored, though its possible to see come continued performance fluctuations for a small subset of clients. We are continuing to monitor and work towards full restoration.
  • Time: Aug. 28, 2024, 11:47 a.m.
    Status: Identified
    Update: Work to resolve this service interruption continues as a high priority and we will continue to provide updates here as they become available. Thank you for your patience.
  • Time: Aug. 28, 2024, 8:11 a.m.
    Status: Identified
    Update: Efforts to resolve this service disruption remain ongoing as high priority and we will continue to provide updates here as they become available. Thank you for your patience.
  • Time: Aug. 27, 2024, 8:20 p.m.
    Status: Identified
    Update: Issues were encountered during the recovery process which will result in a delay in the restoration of services. Efforts to resolve this service disruption remain ongoing as high priority and we will continue to provide updates here as they become available. Thank you for your patience.
  • Time: Aug. 27, 2024, 6:01 p.m.
    Status: Identified
    Update: The issue has been identified and mitigation efforts have been applied. System recovery will take time to complete and service may be continue to be unresponsive until recovery has completed.
  • Time: Aug. 27, 2024, 4:19 p.m.
    Status: Identified
    Update: Mitigation efforts remain ongoing, as the service in East US remains unresponsive.
  • Time: Aug. 27, 2024, 2:28 p.m.
    Status: Identified
    Update: The service status remains as unresponsive. We are continuing working on mitigating the issue and will provide further updates as soon as they are available. Thank you for your patience.
  • Time: Aug. 27, 2024, 1:26 p.m.
    Status: Identified
    Update: The service is currently unresponsive. We are continuing working on mitigating the issue. We will provide updates as soon as they are available. Thank you for your patience.
  • Time: Aug. 27, 2024, 12:39 p.m.
    Status: Identified
    Update: Service performance has degraded to many failed requests. We continue to work extensively on stabilize the service.
  • Time: Aug. 27, 2024, 12:29 p.m.
    Status: Identified
    Update: We have an ongoing performance issue with the Visitor Intelligence EAST US region service and are working on mitigations. The service performance is degraded and a subset of customers might experience long response time or 500 errors. We will provide updates as soon as they are available. Thank you for your patience.

Updates:

  • Time: Aug. 14, 2024, 9:09 p.m.
    Status: Resolved
    Update: This incident has been Resolved, and the Product team has initiated with the CSMs to notify their customers which require a redeployment.
  • Time: Aug. 14, 2024, 5:53 p.m.
    Status: Identified
    Update: We have identified an ongoing intermittent issue regarding a DNS conflict which may impact multiple customers and/or sites. Teams have identified an immediate mitigation for this issue to reset the ports being used for DNS queries on affected nodes. -- Optimizely has identified a fix for this problem and has implemented it in infrastructure configuration. This change requires a redeploy of the customer environment. If you are experiencing this issue, please request a non-op/null redeploy of your current code to your instance that is affected.
  • Time: Aug. 14, 2024, 4:35 p.m.
    Status: Identified
    Update: We have identified an ongoing intermittent issue regarding a DNS conflict which may impact multiple customers and/or sites. Teams have identified an immediate mitigation for this issue to reset the ports being used for DNS queries on affected nodes.

Updates:

  • Time: Aug. 14, 2024, 4:31 p.m.
    Status: Resolved
    Update: We have identified an issue regarding a DNS conflict which may impact multiple customers and/or sites. Teams have identified an immediate mitigation for this issue to reset the ports being used for DNS queries on affected nodes.

Updates:

  • Time: July 26, 2024, 8:29 p.m.
    Status: Resolved
    Update: No further issues have been observed over the last several hours, and all systems remain fully operational.
  • Time: July 26, 2024, 3:57 p.m.
    Status: Monitoring
    Update: The issue has been identified and a fix has been implemented. Resources have returned to a stable condition, and we will continue to monitor for any further disruption.
  • Time: July 26, 2024, 3:23 p.m.
    Status: Investigating
    Update: We are currently investigating high load issue in Search and Navigation on EMEA03, with impacts observed in one or more areas.

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Frequently Asked Questions - Optimizely

Is there a Optimizely outage?
The current status of Optimizely is: Systems Active
Where can I find the official status page of Optimizely?
The official status page for Optimizely is here
How can I get notified if Optimizely is down or experiencing an outage?
To get notified of any status changes to Optimizely, simply sign up to OutLogger's free monitoring service. OutLogger checks the official status of Optimizely every few minutes and will notify you of any changes. You can veiw the status of all your cloud vendors in one dashboard. Sign up here
What does Optimizely do?
Optimizely helps transform your company through data-driven decisions, experimentation, and invention to create impactful digital experiences.

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